As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Kyle Hand Chart JS Comparison ColumnClosed   wpDataTables   Updated August 19, 2020 at 1:27pm   4 Most recent comment from Aleksandar Vuković:Probably, KyleI don't play around with Google charts that much. They don't behave well with other elements on the page, so I try to avoid them as much as possible. brett update loading/updating wheel issues on new versionClosed   wpDataTables   Updated August 19, 2020 at 5:29pm   3 Most recent comment from Aleksandar Vuković:Hi again BrettFor this loading issue in Settings page, please go to wp-content/plugins/wpdatatables/assets/js/wpdatatables/admin/plugin-settings/main.js and on line 683 you will see this: dataType: " ... Virginie Valade SMS double chargeClosed   Amelia   Updated August 19, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello VirginieThank you for your purchase.The issue here is not that your messages are split into segments and charged twice for it, as you can see your SMS segments are all "1". The issue here is tha ... brett adding custom css through new control panel produces only the spinning wheelClosed   wpDataTables   Updated August 19, 2020 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello Brett I noticed this too, so the issue has already been forwarded to our developers. Thanks for your feedback, though! I hope it will be fixed soon. Hugh Import Data FunctionalityClosed   Amelia   Updated August 19, 2020 at 12:45pm   4 Most recent comment from Aleksandar Vuković:Hello HughI'm sorry, sir, but we don't develop new features based on a single customer's request. We have a feature request, and you can see this feature that you're requesting i ... Courtney Yost How to do thingsClosed   Amelia   Updated August 19, 2020 at 12:40pm   2 Most recent comment from [deleted]:Hello Courtney Yost, Thank you for your purchase. There isn't a possibility to create events without a price in Amelia with its current built-in features. If you don't provide some price th ... Danielle Fay Booking an appointmentClosed   Amelia   Updated August 19, 2020 at 12:35pm   4 Most recent comment from Aleksandar Vuković:Hello again DanielleYeah, if you want the available time slots to be offered every 30 minutes, you should choose "30 Minutes" as the default time slot step.This is how it works, though:If your service ... Mustafa Shaaban Refund add-onClosed   Gravity Forms integration for wpDataTables   Updated August 19, 2020 at 11:55am   4 Most recent comment from Aleksandar Vuković:Hi again MustafaIt usually takes 5 - 7 business days for the refund to be processed. Muhammad Fauzan Advanced FilterClosed Pre-purchase questions for wpDataTables   Updated August 19, 2020 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello MuhammadThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One filter can onl ... Jean-Pierre loginClosed   Amelia   Updated August 19, 2020 at 11:17am   6 Most recent comment from Aleksandar Vuković:Great news, sirThank you for letting me know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Oswin Kerkhof Presenting dataClosed   wpDataTables   Updated August 19, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello OswinThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You may be able to do that with som ... Steve Mordue Google SheetsClosed   wpDataTables   Updated August 19, 2020 at 11:08am   7 Most recent comment from Aleksandar Vuković:Hi again SteveYou can add a Formula Column that would calculate the average per row, if that's what you mean?Then, you would be able to include that column and plot it on a chart. John Deans Updating and also handling of time durationClosed   wpDataTables   Updated August 19, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello JohnI responded to the email you sent us last night, so I'll just copy that response here. If you have any other questions, please feel free to ask.If you don't have "Prevent deleting ... Vivi-Anne Streep Specific QuestionClosed   Amelia   Updated August 19, 2020 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello Vivi-AnneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I don't even have a workaround to offer you, unfortua ... Asyraf Payment gateway integrationClosed Pre-purchase questions for Amelia   Updated August 19, 2020 at 10:09am   2 Most recent comment from Miloš Jovanović:HI Asyraf,Thank you for your inquire.As I can see your first question is answered in other ticket.As for your second question, unfortunately this is not possible to achieve with our plugin built in f ...