As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rob Recurrence optionsClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 10:54am   4 Most recent comment from Miloš Jovanović:Hi Rob,Sorry for late response, we are not working on weekends.Unfortunately at the moment there is no option for customers to limit the number of recurrences.Recurring appointments are one of the new ... Todd Weber CSS to shorten textClosed   wpDataTables   Updated August 17, 2020 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hello ToddThank you for your purchase.Something like this can't be done with CSS, but you could do it with innerHTML I suppose.You would need to locate the ID, and if possible change content of ... Will Pre purchase queryClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 10:19am   2 Most recent comment from Miloš Jovanović:Hi Will,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately we do not have this option ( packages booking) right now, it is planned for the next major up ... brett bugs in latest version while running wp 5.5Closed   wpDataTables   Updated August 17, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello BrettDid this all work prior to 5.5?If yes, have you deleted cache from your website? I couldn't replicate the issue on my end.Can you please try that, and if it doesn't work, provide ... Claire MultisiteClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 10:05am   2 Most recent comment from [deleted]:Hi Claire,Thank you for your interest in our plugin.Yes, Amelia is suitable for using in a multi-site environments and it works in that way that each site has separate settings and back-end.Best regar ... Stanly Integration with custom payment gatewayClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 9:58am   2 Most recent comment from Miloš Jovanović:Hi Stanly,Thank you for your inquire.We have 3 payment options in Amelia: PayPal, Stripe and WooCommerce integration. With WooCommerce you can use any of their payment getaways, so if Woo supports Raz ... Asa Jago Event Ticket PricingClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 9:56am   2 Most recent comment from Miloš Jovanović:Hi Asa,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately there is no option to have different price for adults or children, the price is same at the mome ... Senta Chovancova Event synchronizationClosed   Amelia   Updated August 17, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello SentaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We will be working on adding that i ... Nikhil P Pie Chart issue on mobile resolutionClosed   wpDataTables   Updated August 17, 2020 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello NikhilThe issue here is that the chart engine cannot plot all labels on small screens. It's not coming from wpDataTables, but is instead how the chart engine works.You would need to add a  ... Luke Allen Japanese TranslationClosed   Amelia   Updated August 17, 2020 at 8:53am   2 Most recent comment from [deleted]:Hello Luke Allen, Apologies for replying a bit later, we don't work on weekends.The language that is applied to Amelia is the one set in your WordPress General Settings so you can change it th ... Andrius %text_content% variableClosed   Amelia   Updated August 17, 2020 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello AndriusThere's actually no %text_content% placeholder. We mistyped that in the change log. The change was that we've added Text Content custom field in the notifications.So, you can no ... Axel UX IssuesClosed   Amelia   Updated August 17, 2020 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hello again AxelI'm sorry, but I can't replicate the issue on your website. The error occurs only when I try to reschedule the appointment when there already is an appointment that would o ... Walter Corredor A few questionsClosed   Amelia   Updated August 17, 2020 at 7:30am   4 Most recent comment from Aleksandar Vuković:Hello Walter1. Unfortunately, no. There are no native integrations with Google Analytics. To my knowledge, this is not one of the features that are going to be developed any time soon. Please feel fre ... Marcus Mueller Bug Report - "Apply and add New"Closed   wpDataTables   Updated August 16, 2020 at 7:03pm   2 Most recent comment from Aleksandar Vuković:Thank you for reporting that to us, MarcusHowever, our developers are already aware of the issue and they will be working on resolving it for one of our future versions. Vicent Nemeyimana Amelia featuresClosed Pre-purchase questions for Amelia   Updated August 15, 2020 at 1:33pm   5 Most recent comment from Claire:Hi Vincent, is this something you could do with Stripe Connect?  It can split payments in to different sections and pay forward to different accounts...