As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Stéphane Quéré Overwritten translationClosed   Amelia   Updated August 18, 2020 at 8:34am   6 Most recent comment from [deleted]:You are welcome, Stephane. Thank you, have a beautiful dayIf you have any other questions or concerns feel free to open a new ticket and we will gladly help. emilio employeeClosed   Amelia   Updated August 18, 2020 at 8:31am   2 Most recent comment from Aleksandar Vuković:Hello emilioI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only create the page for the employee yourself, where ... carlyblack custom notifications per serviceClosed   Amelia   Updated August 18, 2020 at 8:20am   4 Most recent comment from Aleksandar Vuković:Thank you for your vote, JohannaPlease feel free to add it on this page. ilia_Anisimov After the last update the website loading time is terrible. how to fix it?Closed   wpDataTables   Updated August 18, 2020 at 9:47am   8 Most recent comment from Aleksandar Vuković:Hi again IlyaI can see that the plugin loads between 3 - 9 seconds in back-end, depending on the page. Settings, for example, load in 3 seconds, wpDataTables list loads in 5.3 seconds, and when acces ... Danny Lawrenz display employees in the event listClosed   Amelia   Updated August 18, 2020 at 8:18am   4 Most recent comment from Aleksandar Vuković:Hi again DannyEvents can be hosted without any employees assigned to them, and the events feature does not display employees if you assign them to the event.There are no classes or IDs that appear in ... Jean-Marc Hans Service durationClosed   Amelia   Updated August 18, 2020 at 8:16am   3 Most recent comment from [deleted]:Hello Jean-Marc,Glad to see you managed to find an answer to your question. Thank you for letting us know. The Default time slot step option in Amelia -> Settings applies to all the time slots in the ... Dennis van den Berg booking periode closing timeClosed   Amelia   Updated August 18, 2020 at 8:10am   4 Most recent comment from Aleksandar Vuković:Thank you for your suggestion, DennisIt has been forwarded to our development team. I hope they'll be able to implement these features soon. julieta Timezone PlaceholderClosed   Amelia   Updated August 18, 2020 at 7:59am   2 Most recent comment from [deleted]:Hello Julieta, There isn't a placeholder for timezone in Amelia with its current built-in features, unfortunately. I will add this as a feature request to our list.If you have any further questi ... julieta Send notfications in htmlClosed   Amelia   Updated August 18, 2020 at 7:45am   2 Most recent comment from [deleted]:Hello Julieta, Thank you for your purchase. Email notifications don't support HTML in Amelia with its current built-in features, unfortunately.You can check out the Web hooks feature, it can be ... Colin URL link coloumnsClosed   wpDataTables   Updated August 18, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello ColinThank you for your purchase.I will forward your suggestion to our development team, of course.In the meantime, when you're editing an existing row, simply delete the contents and edit ... Viktor EventsClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 3:55pm   2 Most recent comment from [deleted]:Hi Viktor,Thanks for your interest in Amelia.Unfortunately, no, we do not have option limit number of the events customer can sing up for in one week period.  Guto Aaron Auto-Fill FieldsClosed   Amelia   Updated August 17, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hello Guto Aaron, The customers' information fields are pre-populated if someone is booking while logged in to WordPress or the Customer panel, in any other case that shouldn't happen. Could ... Igor Filippov Frontend addresses of services on the mapClosed Pre-purchase questions for Amelia   Updated August 17, 2020 at 3:14pm   2 Most recent comment from [deleted]:Hi Igor,Thanks for your interest in Amelia.We do not have map view for locations in Amelia, you can just add different locations you have and the customer can choose between them. Let me know if that ... Diana Settings Greyed Out to Put in Purchase CodeClosed   Amelia   Updated August 17, 2020 at 2:39pm   4 Most recent comment from [deleted]:You are welcome, Diana. These are the only two ways Amelia can be installed on your website. If it can't be installed using the WP Plugins upload option it can be because of this: Ameli ... Ryan Gifford Selling Packages (Multiple Appointments)Closed   Amelia   Updated August 17, 2020 at 2:05pm   7 Most recent comment from Aleksandar Vuković:Hello Thung Jia ChengUnfortunately, that's not something we had planned for the recent future. You can cast your vote on this page, though, and we'll add it to our "to-do" list.Nora, thank ...