As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

robin mermet Text messages Unicode issueClosed   Amelia   Updated August 21, 2020 at 7:45am   2 Most recent comment from [deleted]:Hello robin, 1) There isn't a possibility to change this unfortunately, as v calendar is used for the calendar in Amelia, and the month string comes from there, if you choose French in your WP t ... René Frontend Calendar ViewClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 7:44am   4 Most recent comment from [deleted]:Hi Rene,You are welcome.We certainly plan to work on more features in the future and we are constantly improving our plugin, but it will take some time until we implement some large features.Best rega ... Denis Amelia doesn’t loadClosed   Amelia   Updated August 21, 2020 at 7:08am   11 Most recent comment from Aleksandar Vuković:Hi again DenisI'm glad to hear you got it to do what you need.I can see http://www.getamaid.ca/ is using [ameliabooking] view, and here https://getamaid.ca/book-a-service/ you added [ameliaca ... Amir Amelia's data doesn't show up or gets stuck on waitClosed   Amelia   Updated August 21, 2020 at 6:19am   2 Most recent comment from Aleksandar Vuković:Hello AmirSorry to hear about this.Please go to wp-content/plugins/ameliabooking/ameliabooking.php and delete this line: set_site_transient('update_plugins', null); From line 359. Then del ... Gemma Wilks Buffer timeClosed   Amelia   Updated August 20, 2020 at 3:46pm   4 Most recent comment from [deleted]:Hello Gemma, I see your point, but unfortunately, this is not possible, as one Google event is created for one appointment and all attendees are added to this event - so both employee and customers - ... Dennis van den Berg BugClosed   Amelia   Updated August 20, 2020 at 2:40pm   2 Most recent comment from [deleted]:Hello Dennis,The only way to change the redirect URI is editing it in your database.  Please access your database, and find the wp_options table: It is possible for this table to have different p ... Craig Reade Unable to update wpDataTablesClosed   wpDataTables   Updated August 20, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello CraigThank you for your purchase, and sorry to hear you're having issues with the update.Please double-check if you activated the license in wpDataTables settings/Activation, and if you hav ... Daniel Hall Primary color not applying to the "Continue" labelClosed   Amelia   Updated August 20, 2020 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello DanielIf only Continue's color doesn't change or is being overwritten, there's probably a conflict with your theme.I can't say for sure, as you didn't leave any related ... Marcia Turley Purchased Amelia Not Able To Activate KeyClosed   Amelia   Updated August 20, 2020 at 1:22pm   8 Most recent comment from Aleksandar Vuković:You're welcome, MarciaGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Morten Overbye Freelancers or agenciesClosed Pre-purchase questions for Amelia   Updated August 20, 2020 at 1:08pm   2 Most recent comment from [deleted]:Hi Morten Overbye,Thank you for your interest in our plugin.If you need to create doctors and set their availability and let customers to choose a service, a doctor and book one of the available time ... GutlebenSystems AmeliaClosed   Amelia   Updated August 20, 2020 at 1:08pm   6 Most recent comment from Aleksandar Vuković:Hi again GutlebenSystemsI will forward the suggestion to our development team, but I cannot guarantee whether it's going to be implemented or not.Please feel free to add this on this page as we ... Edo Velthuis WebhooksClosed   Amelia   Updated August 20, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello EdoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add it on this page as a feature suggestion. mgueret updateClosed   wpDataTables   Updated August 20, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello mgueretPlease make sure you're updating wpDataTables to v3.0.3, and after you update both the plugin and WordPress to 5.5 you have to delete cache from your website, and your browser.If yo ... John Bellows appt booking in smaller segmentsClosed   Amelia   Updated August 20, 2020 at 11:32am   2 Most recent comment from [deleted]:Hello John,You need to disable the option Use service duration for booking a time slot in Amelia -> Settings -> General, and the plugin will take the time interval you set in Default time slot step  ... Kahlil Nagi Access Link SentenceClosed   Amelia   Updated August 20, 2020 at 11:25am   2 Most recent comment from Aleksandar Vuković:Sure, Kahlil, you can change the string using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.