As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

thiago Create automatically Amelia CustumerClosed   Amelia   Updated September 4, 2020 at 3:37pm   7 Most recent comment from [deleted]:Hello Thiago, You are welcome. You can't change the placeholder, and you need to add it from the list. You can't add the URL of the page as it won't connect the customer that is book ... Caroline Leroux Buffer timeClosed   Amelia   Updated September 4, 2020 at 2:44pm   2 Most recent comment from [deleted]:Hello Caroline, Thank you for your purchase. You need to change the Default time slot step option in Amelia -> Settings -> General to 30 min and you will be able to create buffer times that long. ... Florent Moriniere Google syncClosed   Amelia   Updated September 4, 2020 at 1:58pm   6 Most recent comment from Aleksandar Vuković:You're welcome, FlorentIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanjay Payment method sowing Credit card onlyClosed   Amelia   Updated September 4, 2020 at 1:33pm   9 Most recent comment from Aleksandar Vuković:Hello SanjayPeople cannot register with Amelia. Their customer profiles are created once they book an appointment.You only need to send them the URL of the customer panel, and they will generate their ... Mark Stanton mysql queryClosed   wpDataTables   Updated September 4, 2020 at 1:30pm   13 Most recent comment from Aleksandar Vuković:Hi MarkI'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Incorrect service price in notification emailClosed   Amelia   Updated September 4, 2020 at 1:19pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your purchase.Unfortunately, we have a bug with this. Our developers are aware of the issue, and it should be fixed with the next update. Sanchayita WebhooksClosed   Amelia   Updated September 4, 2020 at 1:17pm   2 Most recent comment from [deleted]:Hello We don't have other documentation for the Web hooks unfortunately. The file that is dealing with this data/hook sent from Amelia is this one:  src/Application/Services/WebHook/WebHookA ... Steve Coupland Front End Booking FormClosed   Amelia   Updated September 4, 2020 at 12:19pm   5 Most recent comment from Aleksandar Vuković:Hello SteveI'm glad to see you found where to enter custom CSS.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. David Change the header size & color of 1 specific tableClosed   wpDataTables   Updated September 4, 2020 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThat can be done with some custom CSS. You can add a custom CSS class (for example "textclass") in that column's settings, and then change the color with something like this: .wpDataT ... Messy WPS HIDE LOGINClosed Pre-purchase questions for Amelia   Updated September 4, 2020 at 9:58am   2 Most recent comment from Miloš Jovanović:HI Gaëlle,Thank you for your inquire.Unfortunately we do not have any feedback from our customers, so I can not tell you precisely if our plugin will work with WPS HIDE login. Sanchayita Latest updateClosed   Amelia   Updated September 4, 2020 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaYou can see the change log on this page. The current version is 2.9.1When you activate your purchase code in Amelia settings/Activation, you should be able to update it in Dashboard/U ... KEVIN BOGER Deposit at bookingClosed Pre-purchase questions for Amelia   Updated September 4, 2020 at 9:51am   2 Most recent comment from [deleted]:Hi Kevin Boger,Thank you for your interest in our plugin.Unfortunately we don't have deposit payments at the moment, although we plan to add this option in one of the next updates. At the moment ... David Kite "WITH not implemented" Can't run queryClosed   wpDataTables   Updated September 4, 2020 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENA ... Bob Jones Messed up customer panelClosed   Amelia   Updated September 4, 2020 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello BobI don't see any screenshots in your response.We don't have any documentation about this, but if you can point me to the page, and show me what needs to be changed, I'll gladly ... John Repeat Appointment Default SelectedClosed   Amelia   Updated September 4, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello JohnUnfortunately, not yet.I forwarded this suggestion to our developers a few times already, and I'll do it again, but I'll kindly ask you to add it as a feature suggestion on this ...