We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

João Lopes Woocommerce order emailsClosed   Amelia   Updated August 25, 2020 at 2:42pm   2 Most recent comment from [deleted]:Hello João, There isn't a possibility in Amelia to choose these information, unfortunately. I assume the information sent to the WooCommerce checkout page are the ones added to the emails as we ... Leyla musleh Urgent issue with updateClosed   Amelia   Updated August 25, 2020 at 2:32pm   5 Most recent comment from [deleted]:You are welcome. Glad to see that the issue is gone for now, thank you for letting us know.OK, we will notify you. When the developers fix this we will implement it in the following update of Amelia.� ... Dave Mongillo Appointment Approvals, Noitification EmailsClosed   Amelia   Updated August 25, 2020 at 1:06pm   6 Most recent comment from [deleted]:Hi Dave, You can approve the pending appointments in the back-end even though the minimum capacity is not met, I've just tested this on our website (version 2.9 of Amelia). Was this not the case ... Smita Gajakosh Categories not showing upClosed   Amelia   Updated August 25, 2020 at 12:50pm   7 Most recent comment from Aleksandar Vuković:Hello SmitaYou probably booked an appointment from front-end, while logged in with those credentials, so the data is now saved in that profile.If you have your own administrator account, you can delet ... Thiago Drummond Dashboard very slowClosed   Amelia   Updated August 25, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:Great news, MarkThanks for your feedback.The issue will be resolved with the next update. Derek Burton NotificationsClosed   Amelia   Updated August 25, 2020 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello DerekYou can add email addresses to which all notifications will be sent to in Amelia Settings/Notifications: Marian Harris Character Limit in String CellsClosed   wpDataTables   Updated August 25, 2020 at 12:21pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MarianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marvin Kicha Get Amelia Appointment/Booking (Id) from Woocommerce orderClosed   Amelia   Updated August 25, 2020 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello MarvinUnfortunately, this cannot be done with Amelia's built-in features. Once a WooCommerce order is cancelled, you will have to do it manually in Amelia too.The metadata used to forward i ... fwitocoske Table font size problemClosed   wpDataTables   Updated August 25, 2020 at 11:26am   4 Most recent comment from Aleksandar Vuković:Glad to hear you got it to work, fwitocoskeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bob Is the Catalogue short-code a premium feature?Closed Pre-purchase questions for Amelia   Updated August 25, 2020 at 11:25am   4 Most recent comment from [deleted]:Hi Bob,You are welcome.Have a nice day. Bill Fleak Connecting Google CalendarClosed   Amelia   Updated August 25, 2020 at 11:24am   8 Most recent comment from [deleted]:Hello Bill, I responded earlier to the ticket you opened regarding this matter. You will find this option ( disable the email field to be mandatory in the booking process) in Amelia -> Settings -> Ge ... Sajan Nair Google Integrations IssuesClosed   Amelia   Updated August 25, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Sajan1. If you're referring to this:This is happening because the verification is not yet complete, and you simply need to click on “Advanced” and then on “Go to your-website (unsaf ... Sascha Multiple Prices per Event?Closed   Amelia   Updated August 25, 2020 at 11:15am   4 Most recent comment from [deleted]:You are welcome, Sascha. You can create webhooks in Amelia for any automation tooll in the same way as for Zapier , we explained this as an example in our documentation. We are not familiar with that ... Khoa Nguyen Feature request: Booking closes X hrs & minutes after event startsClosed   Amelia   Updated August 25, 2020 at 11:03am   4 Most recent comment from Aleksandar Vuković:Right, Khoa, understood.That's something our development team will work on soon. I hope it will be included in the next update, but I can't promise that. Richard Set a service start/end dateClosed   Amelia   Updated August 25, 2020 at 10:26am   9 Most recent comment from Aleksandar Vuković:Hello RichardThank you for letting me know!Of course, if anything comes up, please feel free to let me know.