We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marvin Kicha Sync Woocommerce and Amelia Order StatusClosed   Amelia   Updated August 25, 2020 at 10:06am   2 Most recent comment from [deleted]:Hello Marvin,You need to change the status of Amelia appointment on the Amelia -> Appointments page manually. There isn't a possibility to cancel the order in Woo and that to automatically cancel ... Hans Keutgen PHP Warning: “continue” targetingClosed   wpDataTables   Updated August 25, 2020 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello HansPlease delete cache from your server. PHPSQLParser folder doesn't exist in wpDataTables 3.0.3:It is now located in wp-content/plugins/wpdatatables/lib/greenlion/php-sql-parser/src/PHPS ... Max Recurring Events ShortcodeClosed   Amelia   Updated August 25, 2020 at 9:53am   10 Most recent comment from Aleksandar Vuković:Hello MaxThank you for the credentials.The shortcode used for https://www.personalyoga-groups.com/sunday-flow/ is [ameliaevents event=602 recurring=1], and event with ID: 602 is set to be recurring ... Corey Sayles Required FieldsClosed   Amelia   Updated August 25, 2020 at 9:37am   4 Most recent comment from [deleted]:You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Bruno Miranda Fatal Error on PHP mailerClosed   Amelia   Updated August 25, 2020 at 8:56am   4 Most recent comment from [deleted]:Of course, I already forwarded this to out developers and they will check this out. It is a conflict because of one /same library used. Thank you for letting us know. Ed Ellingham Fields using GravityWiz - Populate Anything Perk throws an errorClosed   Gravity Forms integration for wpDataTables   Updated August 25, 2020 at 8:50am   4 Most recent comment from Aleksandar Vuković:Hello EdSorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, ... Dirk Enders Connecting a MySql DatabaseClosed   wpDataTables   Updated August 25, 2020 at 8:50am   7 Most recent comment from Aleksandar Vuković:Hello DirkSorry to hear that, but of course I can understand.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navi ... Alex update pluginClosed   Amelia   Updated August 25, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello AlexIf you activated your license in Amelia Settings/Activation, WordPress should offer the update, but I can see that you have disabled auto updates for Amelia.Check and see if the update is o ... darrmik DatePicker Not closingClosed Pre-purchase questions for wpDataTables   Updated August 25, 2020 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello darrmikI'm sorry to disappoint you, but unfortunately that's how the plugin works at the moment. When you select a day in the calendar, you need to click outside of it for it to close. ... Tami Moser Calendar IntegrationClosed   Amelia   Updated August 25, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello TamiThank you for your purchase.Unfortunately, the plugin cannot check multiple calendars. You can only choose one calendar from the drop-down in your employee's profile. At the moment, you ... nalou nali Employee optionClosed   Amelia   Updated August 25, 2020 at 7:56am   2 Most recent comment from [deleted]:Hello nalou nali,I am not sure if I understood your issue quite well. Could you please confirm - when you create Amelia Employee you can't see that new employee on the Amelia -> Employees page?� ... Khoa Nguyen Bug report: After adding in address then removing it, doesn't remove the addressClosed   Amelia   Updated August 25, 2020 at 7:31am   2 Most recent comment from Aleksandar Vuković:Hello KhoaI'm sorry, but I can't replicate the issue you're describing (please see the video attached).If you're experiencing different behavior, perhaps there's some other pl ... Catherine Arsenault 15 minute appointmentsClosed   Amelia   Updated August 24, 2020 at 9:22pm   3 Most recent comment from Aleksandar Vuković:Thank you for your help, WalterCatherine, that's exactly what you need to configure in order to create 15-minute long appointments. Sajan Nair Installing on Multiple WebsitesClosed   Amelia   Updated August 24, 2020 at 9:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome SajanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde not to show recurring eventsClosed   Amelia   Updated August 24, 2020 at 9:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome, GerlindeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.