We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

nalou nali EmailClosed   Amelia   Updated August 28, 2020 at 7:55am   2 Most recent comment from [deleted]:Hello nalou nali , Could you please tell me have you changed anything in Amelia or on your website? Maybe added some plugin, changed some settings or something like that? What Mail Service option have ... Juan Carlos Neufeld Front end editing on MariaDB impossibleClosed   wpDataTables   Updated August 28, 2020 at 7:52am   8 Most recent comment from Aleksandar Vuković:Hi again Juan CarlosThe license you have is currently active on localhost, so at home.To activate it on your website, you need to deactivate the license at home, and then you'll be able to activa ... Gary Search for customer in ventsClosed   Amelia   Updated August 28, 2020 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello GaryI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only search attendees for each event individually, but y ... Pawel Buslowski quickbooks integrationClosed   Amelia   Updated August 28, 2020 at 7:43am   2 Most recent comment from [deleted]:Hello baracuda26, There isn't an integration for Quickbooks in Amelia, unfortunately, or such program. You can check out the Web hooks feature, if that could somehow help you achieve what you wan ... Emilio upgrade to proClosed   Amelia   Updated August 28, 2020 at 7:12am   4 Most recent comment from [deleted]:Thank you, Emilio. We did the upgrade on Paddle, so you can expect the amount to be automatically taken from your account (the one you used for purchasing Amelia). If you have any other questions or ... Kennet Jansson Remove end timeClosed   Amelia   Updated August 28, 2020 at 6:55am   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Jrm57 UpdateClosed   Amelia   Updated August 27, 2020 at 7:32pm   2 Most recent comment from Aleksandar Vuković:Hello again Jrm57Please try updating the plugin from Dashboard/Updates.Let me know if that doesn't help, but it should. Walter Jones Google CalendarClosed   Amelia   Updated August 27, 2020 at 7:24pm   6 Most recent comment from Aleksandar Vuković:Hello WalterUnfortunately existing appointments cannot be created in Google Calendar, only the new ones. Angela Hines customer informationClosed   Amelia   Updated August 27, 2020 at 7:12pm   2 Most recent comment from Aleksandar Vuković:Hello AngelaThank you for your purchase.At the moment, you can allow your customers to add addresses only through custom fields. Daniel Herrera Location not passed to Google CalendarClosed   Amelia   Updated August 27, 2020 at 5:00pm   2 Most recent comment from [deleted]:Hello Daniel, 1. For any information that you want to have in Google calendar from appointments in Amelia, you can add placeholders to the fields Event Title and Event Description which you will fi ... Graham Any employeeClosed   Amelia   Updated August 27, 2020 at 4:45pm   2 Most recent comment from [deleted]:Hello Graham, This isn't possible in Amelia with its current built-in features, unfortunately. I can only add this as a feature request to our list, but it wasn't requested so far. If you ... Kevin Richter Cannot download latest Amelia version from TMS websiteClosed   Amelia   Updated August 27, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Kevin, We tried the Download option now and it works properly, we checked the zip it's OK, and we haven't had any complaints about this so far, so I am not sure what could be wrong . ... Tania Hiatt Amelia Search viewClosed   Amelia   Updated August 27, 2020 at 3:14pm   2 Most recent comment from [deleted]:Hello Tania Hiatt, Unfortunately, it isn't possible to have Categories in the Search view with Amelia's current features, and it isn't possible to remove services there and have cate ... Luisa TechnicalClosed   Amelia   Updated August 27, 2020 at 3:07pm   2 Most recent comment from [deleted]:Hello Luisa, Thank you for your purchase. That isn't possible with Amelia's current built-in features, unfortunately. It isn't possible to change the default dates chosen in the date ... Tania Hiatt Booking a service that can carry overClosed   Amelia   Updated August 27, 2020 at 3:05pm   2 Most recent comment from [deleted]:Hello Tania Hiatt, Thank you for your purchase.There isn't a possibility to achieve that in Amelia with its current built-in features, unfortunately, like you mentioned. The longest service/appoi ...