We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chris Berry Google Sheets tables failingClosed   wpDataTables   Updated August 27, 2020 at 9:05am   13 Most recent comment from Aleksandar Vuković:Hello IanPlease open a new ticket in regard to this issue, and provide me the link to the file there, so I can check it out. Vidhya Gayathri How to do the recent update AmeliaClosed   Amelia   Updated August 27, 2020 at 8:44am   2 Most recent comment from [deleted]:Hello Vidhya Gayathri, You can update the plugin manually by following these steps: If you have version 2.9 please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activa ... Patrick DataTable Scroller ExtensionClosed   wpDataTables   Updated August 27, 2020 at 7:59am   5 Most recent comment from Aleksandar Vuković:Hello PatrickThank you for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Mongillo CSSClosed   Amelia   Updated August 27, 2020 at 7:54am   5 Most recent comment from Aleksandar Vuković:Hello DaveI'm glad to hear that, sir.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jacob Eggebeen InstallationClosed   Amelia   Updated August 27, 2020 at 7:47am   2 Most recent comment from Aleksandar Vuković:Hello JacobI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.All services in Amelia need to have a fixed price, and what you ... Kenya Parse query result before displayingClosed   wpDataTables   Updated August 27, 2020 at 7:42am   2 Most recent comment from Aleksandar Vuković:Hello KenyaI see this is a duplicate ticket, so it will be closed. Marian Harris Conditional Format an entire rowClosed   wpDataTables   Updated August 27, 2020 at 7:34am   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MarianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rene Data transfert scriptClosed   Amelia   Updated August 26, 2020 at 5:10pm   2 Most recent comment from [deleted]:Hello Rene, Thank you for your purchase and for sharing this. I assume some users will find it helpful!We appreciate that! If you have any other questions or concerns feel free to open a new ticket ... Marc Hammoud How to copy an event?Closed   Amelia   Updated August 26, 2020 at 4:42pm   4 Most recent comment from [deleted]:Hello Willem, I will add your vote for this feature request in our list. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Jay Kersten Plugin does not show on the pageClosed   Amelia   Updated August 26, 2020 at 4:20pm   2 Most recent comment from [deleted]:Hello Jay Kersten,Thank you for your purchase. As I can see Amelia is loading endlessly on the page you provided here.  When you just get the spinning wheel, without it ever loading, it usually indi ... Александр Кравчук таблицы перестали работать, сайт рухнулClosed   wpDataTables   Updated August 26, 2020 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello again АлександрLike mentioned in my previous ticket, we don't speak Russian, so please translate your further responses.Did you maybe update WordPress to 5.5? If you did, wpDataTa ... David I can't find a way to change the email in my account and I'm about to lose the email.Closed   Amelia   Updated August 26, 2020 at 11:32am   8 Most recent comment from [deleted]:Hello David, I replied to your email as well. You asked us to change your license to this email [email protected] and in our database that is already the email saved for the owner of the licen ... My Medicine How to maintain a test and productions environment?Closed   Amelia   Updated August 26, 2020 at 10:59am   2 Most recent comment from [deleted]:Hello there, You can activate Amelia Basic license on one domain only, so you can activate it on your production website, and you don't need to activate it on a test one. If you have any furthe ... Rez User roles for employeeClosed Pre-purchase questions for Amelia   Updated August 26, 2020 at 10:44am   2 Most recent comment from [deleted]:Hi Rez, Thanks so much for your interest in Amelia. You need to create employees in Amelia plugin, and you will see an option to connect employee with WordPress user, either existing one or to create ... Natalie Yarbrough Issues with wpData TablesClosed   Master-Detail Tables for wpDataTables   Updated August 26, 2020 at 10:30am   13 Most recent comment from Aleksandar Vuković:You're welcome, NatalieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.