We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lauritz Wolff Amelia & Google Calender (not working anymore)Closed   Amelia   Updated August 21, 2020 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello LauritzThank you for your purchase, and your kind words.Issues like this usually occur when you have a lot of Google Calendar busy events (I see you have a lot), and "Maximum number of returned ... Corey Sayles Import CustomersClosed   Amelia   Updated August 21, 2020 at 12:28pm   2 Most recent comment from [deleted]:Hello Corey Sayles ,There isn't a possibility of importing customers via CSV or any other external file with Amelia's current built-in features, unfortunately. If you have any further questi ... Phil Carson SMS MessagingClosed   Amelia   Updated August 21, 2020 at 12:15pm   4 Most recent comment from [deleted]:No, they aren't, unfortunately, it is a one way (no-reply) system. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Dermod Wood Make table background transparentClosed   wpDataTables   Updated August 21, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hi again DermodI'm not sure I understand what you mean? Like if the table had a transparent background, so the image behind it is seen, or to place an image as a background of the entire table?U ... erwin Question about staysClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 12:07pm   3 Most recent comment from erwin:Thanks Nevena for your prompt response! I will use it in other projects where it is more appropriate then!Have a nice weekend Dermod Wood Upgrading from 2.8.3 to 3.0.3Closed   wpDataTables   Updated August 21, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello DermodThere are no issues updating the plugin from 2.8.3 to 3.0.3. The only thing you need to do is purge all cache from your server when you do update the plugin, since 3.0.3 has some stuff ne ... Uriahs Upgrading Basic Lifetime to Pro LifetimeClosed Pre-purchase questions for wpDataTables   Updated August 21, 2020 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevIf you purchase the Basic lifetime license, you can simply open a ticket requesting to upgrade, and we will upgrade the license just like that - charging the difference between the two ... Gizelle Time Slots on WebsiteClosed   Amelia   Updated August 21, 2020 at 11:21am   12 Most recent comment from Aleksandar Vuković:Hi again Gizelle You probably changed the time zone or your employee's working hours later on, since there are already appointments created for days where you can see the other time slot: While y ... Stig Barrett Can`t update wpDataTableClosed   wpDataTables   Updated August 21, 2020 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello StigI'm not sure I understand the issue. When you updated wpDataTables to the latest version, you could see everything in front-end, but you cannot access back-end of the site anymore?Or j ... Vidhya Gayathri Service time SlotClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 10:12am   2 Most recent comment from [deleted]:Hi Vidhya,Thanks so much for your purchase.In order to get full support you need to verify your license and open the ticket in Amelia Category with your purchase code. This is necessary since many ... Neil Lyons Wont complete a bookingClosed   Amelia   Updated August 21, 2020 at 10:11am   7 Most recent comment from Aleksandar Vuković:Hello NeilCan you show me which value you added as a redirect URL? Please provide me some screenshots, if you can. jimmy Zoom API status code 200Closed   Amelia   Updated August 21, 2020 at 10:05am   4 Most recent comment from [deleted]:You are welcome, Jimmy. Glad to see the issue is gone. Thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Bogdan Files left on database after uninstallClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 9:57am   11 Most recent comment from Bogdan:Hello Bogdan, I opened a new ticket with the same type of problem! Please help me ! The client will kill me ! :( https://tmsplugins.ticksy.com/ticket/2512668 Thank you ! Bogdan Felipe Botero Amelia software not working on our website.Closed   Amelia   Updated August 21, 2020 at 9:35am   4 Most recent comment from [deleted]:You are welcome, Felipe. You need to download the plugin from our store and upload it to your WordPress (make sure that you deactivated and deleted old Amelia before)If you encounter issues while upl ... Sascha Multiple Prices per Event?Closed Pre-purchase questions for Amelia   Updated August 21, 2020 at 9:29am   2 Most recent comment from [deleted]:Hi Sascha,Thanks so much for your purchase. It might be that you use your AppSumo redemption code to open the ticket? Which is not possible, you need your Amelia purchase code. In order to get full ...