As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ben %customer_panel_url% not workingClosed   Amelia   Updated September 1, 2020 at 4:29pm   2 Most recent comment from [deleted]:Hello Ben, Could you please explain how the link  isn't working exactly? Have you set the Customer panel up per the instructions in our documentation? Have you added the placeholder for the ... Mrinal payment methodsClosed Pre-purchase questions for Amelia   Updated September 1, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hi Mrinal,Thank you for your interest in our plugin.Yes, of course it is possible. We have on-site payment option in our Payment Settings. In our Lite version this is the only available option and in ... Lisa claydon Cant get it to workClosed   Amelia   Updated September 1, 2020 at 3:25pm   2 Most recent comment from [deleted]:Hello Lisa claydon, Thank you for your purchase. Sorry to see you had troubles with setting up Amelia. The availability is set by configuring the employees' work hours, but the work hours are ... Heather Wicksted Editing Filter in HeaderClosed   wpDataTables   Updated September 1, 2020 at 2:03pm   5 Most recent comment from Aleksandar Vuković:You're welcome, HeatherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rakesh Google sheet with hyperlinks in itClosed Pre-purchase questions for wpDataTables   Updated September 1, 2020 at 12:32pm   6 Most recent comment from Aleksandar Vuković:You're welcome, RakeshIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. CHASSASGNAC Disble all in filterClosed   wpDataTables   Updated September 1, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello there Please note that we do not speak French, and the only supported language is English, so please translate your future responses. To remove "All" from "Default Rows Per Page" in the Display ... Adrian Lyons Multiple Google Calendar SyncClosed   Amelia   Updated September 1, 2020 at 11:38am   2 Most recent comment from [deleted]:Hello Adrian, Google calendar sync works that way in Amelia, and employees can connect to only one Google calendar. So, you would need to merge your other calendars into the one that is connected to ... Ben Appointment Are RejectedClosed   Amelia   Updated September 1, 2020 at 11:26am   2 Most recent comment from [deleted]:Hello Ben, Could you please explain in more details what exactly is happening, how the appointments 'are being rejected'? Thank you. Also, on the link, I can't see Amelia, even thoug ... Isabel Lapaz license shown to my clientsClosed   Amelia   Updated September 1, 2020 at 11:25am   4 Most recent comment from Aleksandar Vuković:Hello again IsabelI'll forward your suggestion to our development team. Ramiro login integrationClosed   Amelia   Updated September 1, 2020 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello RamiroAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in y ... jean-philippe BLOCH white pageClosed   Amelia   Updated September 1, 2020 at 10:49am   3 Most recent comment from [deleted]:Hello jean-philippe BLOCH, This can be a conflict with another plugin that you have on your website. Unfortunately, issues like conflicts with third party plugins or themes are always possible due ... Gabriel Desjardins Questions about programmingClosed   Amelia   Updated September 1, 2020 at 10:47am   6 Most recent comment from Aleksandar Vuković:You're welcome, GabrielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lance Redgrave Data is not visible to logged in userClosed   wpDataTables   Updated September 1, 2020 at 10:42am   5 Most recent comment from Aleksandar Vuković:If you see the column in the drop-down, it should be enough.However, using a query like this may cause some issues.Please prepare a MySQL view (a stored query), which will return the data that you ... Miriam Michalak Employee Panel time incorrectClosed   Amelia   Updated September 1, 2020 at 9:54am   5 Most recent comment from [deleted]:Glad to see that, thank you for letting us know. You are welcome, Miriam. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Paul Anderson Amelia booking issuesClosed   Amelia   Updated September 1, 2020 at 9:49am   8 Most recent comment from Aleksandar Vuković:You're welcome PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.