We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sanjay Plugin not workingClosed   Amelia   Updated August 24, 2020 at 2:09pm   2 Most recent comment from [deleted]:Hello Sanjay,Could you please tell me do you get the endless loading for the Amelia shortcode? When you just get the spinning wheel, without it ever loading, it usually indicates that you're miss ... Jean-Marc Hans Time slots in time rangeClosed   Amelia   Updated August 24, 2020 at 2:09pm   11 Most recent comment from Aleksandar Vuković:Hi again Jean-MarcRight, sorry about that, you need to add special days per day, so manually each Monday and Tuesday, not in a range (that'd be great, though, if Amelia could do that - I'll ... Mikhailla Maree Glossat Amelia program functionality issueClosed   Amelia   Updated August 24, 2020 at 12:51pm   16 Most recent comment from [deleted]:Hello Denis, There was a conflict with the PHP version in one of the versions of Amelia but it was fixed in the update after this ticket, so some time ago. If you have issues with email notification ... Robert Steller Display issueClosed   wpDataTables   Updated August 24, 2020 at 12:31pm   6 Most recent comment from Aleksandar Vuković:You're welcome, RobertIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rochelle test Victor caching issueClosed   wpDataTables   Updated August 24, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello RochelleAs soon as you add new data to the source file, and refresh the page where you see your wpDataTable, it should be visible.Caching may be the issue, but it shouldn't be happening. Th ... Alain MAES user login & unique reservation to eventClosed Pre-purchase questions for Amelia   Updated August 24, 2020 at 11:52am   2 Most recent comment from [deleted]:Hi Alain,Thanks so much for your interest.In Amelia we have Event module and you can create events that customer can book, but we do not have login before booking. The only possibility would be to mak ... adri Is there feature for room booking?Closed Pre-purchase questions for Amelia   Updated August 24, 2020 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi adri,Thank you for your inquire.Our plugin is not suitable for room booking at the moment, we do not have inventory booking yet.Best regards. Basile Valentin Plugin doesn't workign at allClosed   Amelia   Updated August 24, 2020 at 11:04am   6 Most recent comment from Aleksandar Vuković:Hello BasileSorry for the late response. We're not working on weekends, and we have a lot of tickets coming in, so our response times are longer than usual.Unfortunately, I couldn't log int ... Sanjay Purchged Amelia booking system, But not got any download mail or linkClosed Pre-purchase questions for Amelia   Updated August 24, 2020 at 10:58am   2 Most recent comment from [deleted]:Hi Sanjay,Thanks so much for your purchase.I see in our log that email is delivered to you, pleas check your spam folder, but I am attaching the email here as well. There's a credentials for TMS ... Erica Michelsson Help with mySQLClosed   wpDataTables   Updated August 24, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello EricaI can't see any tables on that page:If you have a manual table, you can see its database name in the "Editing" tab above the table:You can see the columns' default headers in col ... Vidhya Gayathri Whatsapp NotificationClosed   Amelia   Updated August 24, 2020 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello VidhyaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment it is not possible, and there are no known worka ... Tyrhone Tooltips and update infoClosed Pre-purchase questions for wpDataTables   Updated August 24, 2020 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello TyrhoneThank you for your interest in our plugin.1. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. You can probab ... Jonny Installing pluginClosed   Amelia   Updated August 24, 2020 at 9:36am   8 Most recent comment from Aleksandar Vuković:Hi again JonnyWe use a third party library, after activation/customize save. src/Infrastructure/Services/Frontend/LessParserService.phpI hope that helps. drew Follup notificationClosed   Amelia   Updated August 24, 2020 at 9:26am   8 Most recent comment from Aleksandar Vuković:Hello again DrewThe feature is on our "to-do" list, but there are other more frequently asked features, so they have the priority. We develop new features depending on the number of votes, and you can ... Fernand Vacation home possibilitiesClosed Pre-purchase questions for Amelia   Updated August 24, 2020 at 9:11am   2 Most recent comment from [deleted]:Hi Fernand,Thank you for your interest in our plugin.Unfortunately something like this isn't possible with Amelia at the moment since we don't have option to book multiple days, only time sl ...