As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Gavin Coulson FunctionalityClosed Pre-purchase questions for Amelia   Updated September 2, 2020 at 2:32pm   2 Most recent comment from [deleted]:Hi Gavin Coulson,Thank you for your interest in our plugin.To achieve this you can call this endpoint, you will get JSON and there you need to find what you need to retrieve for your pricing list. /w ... Gustavo Waiting ListClosed   Amelia   Updated September 2, 2020 at 1:50pm   2 Most recent comment from Aleksandar Vuković:Hello GustavoThank you for your suggestion, it will be forwarded to our development team.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" ... Mehmet Soysal Hide Extras duration and costsClosed   Amelia   Updated September 2, 2020 at 1:33pm   4 Most recent comment from [deleted]:Glad to see that. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Richard How do I get a coupon ID?Closed   Amelia   Updated September 2, 2020 at 12:59pm   3 Most recent comment from Aleksandar Vuković:Hi RichardI'm glad to see the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. rafaelrook Filter with current user loginClosed   wpDataTables   Updated September 2, 2020 at 12:58pm   4 Most recent comment from Aleksandar Vuković:Hi again rafaelrookThis issue will always follow until you have at least one entry with the admin account.The query cannot be completed if you add a condition like:SELECT * FROM myTableWHERE userID =� ... juan error al mostrar las tablas en mi wordpress no corganClosed   wpDataTables   Updated September 2, 2020 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello juanThank you for your purchase.Please note that we don't speak Spanish, so please translate your future responses.If I understood correctly, you installed the plugin, and created tables, ... Gustavo Sold OutClosed   Amelia   Updated September 2, 2020 at 12:38pm   2 Most recent comment from [deleted]:Hello Gustavo, There isn't such possibility in Amelia with its current built-in features, unfortunately. I will add that as a feature request to our list. If you have any other questions or co ... Phil Carson Employee LocationsClosed   Amelia   Updated September 2, 2020 at 12:30pm   2 Most recent comment from [deleted]:Hello Phil, There is a possibility to set your employees on different locations at different times in Amelia. You choose one default location in the Details tab for that employee, but when you go to t ... Luisa Calendar linkClosed   Amelia   Updated September 2, 2020 at 12:29pm   2 Most recent comment from Aleksandar Vuković:Hello LuisaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you're not using WooCommerce as a payment method, they ... Sanjay Create customer panel link in Mail notificationClosed   Amelia   Updated September 2, 2020 at 12:26pm   6 Most recent comment from [deleted]:Hello Sanjay,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugi ... David Walton Customers unable to book an appointmentClosed   Amelia   Updated September 2, 2020 at 12:25pm   7 Most recent comment from [deleted]:You are welcome, David.Glad to see the issue is gone, thank you for letting me know. Sorry for any inconveniences this have caused. If you have any other questions or concerns feel free to open a new ... Orla Removing Tags & Duplicating EventsClosed   Amelia   Updated September 2, 2020 at 12:24pm   2 Most recent comment from [deleted]:Hello Orla, Thank you for your purchase. The only way for deleting Events' tags is in your database, unfortunately. There isn't a possibility of deleting them in the WP back-end. So, you ... Helgi Skaftason Skjortnes Customer Reset PasswordClosed   Amelia   Updated September 2, 2020 at 12:11pm   20 Most recent comment from [deleted]:It happens! You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Maui Employee calendarClosed   Amelia   Updated September 2, 2020 at 12:10pm   22 Most recent comment from Aleksandar Vuković:You're welcome, MauiI'm glad to hear the issue seems to be resolved.As for the time slot step, unfortunately that's how the plugin works at the moment. If you have some advice on how we ... David Walton Events, spinning wheel or multiple entriesClosed   Amelia   Updated September 2, 2020 at 12:09pm   7 Most recent comment from Aleksandar Vuković:Hi again DavidThe date filter is cached, so when you clear cache it is reset to show the current week. It's something that cannot be changed yet.As for the events just spinning, please try to rep ...