As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Malcolm How to send SMS after customer bookingClosed   Amelia   Updated September 8, 2020 at 11:46am   4 Most recent comment from [deleted]:You are welcome, Malcolm.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Tristan Knapp What happens to Amelia data when restoring Wordpress backup?Closed   Amelia   Updated September 8, 2020 at 11:24am   4 Most recent comment from [deleted]:Hello Adrian, Amelia is a WordPress plugin and as such it stores its data in the database and WordPress. There are Google and Outlook integrations for it but the appointments can be managed in Amel ... Mike Shirk How can I better use Amelia for service businessClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi Mike,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin does not have an option to set employees as a team, or for two employees to provide the same service at the sam ... Loay Amelia email notifificationClosed   Amelia   Updated September 8, 2020 at 10:53am   6 Most recent comment from [deleted]:Are they hosted on a same server? You should ask your hosting provider about this, if the notifications work in Amelia (the test email says tthey are sent) then there is something stopping them on the ... kerim ghandri Ghandri création d'un espace membreClosed   Amelia   Updated September 8, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello kerimThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One of our customers found a workar ... Gauranga Magriplis Number of Additional Persons LabelClosed   Amelia   Updated September 8, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello GaurangaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We cannot change the logic of that option, but I will forwar ... Ezzat Makar Notifications time errorClosed   Amelia   Updated September 8, 2020 at 9:27am   2 Most recent comment from [deleted]:Hello Ezzat Makar , Thank you for your purchase. The timezone set in Amelia is the one you set in your WordPress General Settings, so please check if you set your City timezone in your WP settings ... GILLES HAUCHECORNE Multiple reservation text in FrenchClosed   Amelia   Updated September 8, 2020 at 9:21am   2 Most recent comment from [deleted]:Hello Gilles, Thank you for your purchase.  Strings can be changed using POEDIT or Loco Translate for example. If you want to use POEDIT then this is the instruction: 1. Download Amelia from  ... Matt Images in ColumnsClosed   wpDataTables   Updated September 8, 2020 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello MattThank you for your purchase.How is the main table created? The images can't be pulled in from another table using foreign keys, unfortunately, so you would probably need to enter the i ... Cecille Thompson Auto-Populating FieldsClosed   wpDataTables   Updated September 8, 2020 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello CecilleThank you for your purchase.For the username, you can use our placeholder %CURRENT_USER_LOGIN% as a predefined value for the column, but if you hit "Apply and add new", that predefined v ... Mark Stanton Format numbers in wpdatatablesClosed   wpDataTables   Updated September 8, 2020 at 6:50am   2 Most recent comment from Aleksandar Vuković:Hello MarkYou can use conditional formatting and create a rule so all numbers which are below 0 are in red, but there's no way to add parentheses around them. Scott Whiteley Work-hours not pulling the correct hoursClosed   Amelia   Updated September 8, 2020 at 6:49am   2 Most recent comment from Aleksandar Vuković:Hello ScottIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If ... Riccardo URGENT - New categories not showingClosed   Amelia   Updated September 7, 2020 at 9:25pm   2 Most recent comment from Aleksandar Vuković:Hello RiccardoThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kristian WordPress Darabase editingClosed Pre-purchase questions for wpDataTables   Updated September 7, 2020 at 9:23pm   2 Most recent comment from Aleksandar Vuković:Hello KrisThank you for your interest in our plugin.However, please note that wpDataTables is not a database management tool. It's a simple table plugin, which can be used to create tables from e ... Dustin Charts seen only by usernameClosed Pre-purchase questions for wpDataTables   Updated September 7, 2020 at 9:04pm   2 Most recent comment from Aleksandar Vuković:Hello DustinThank you for your interest in our plugin.The data from Google Spreadsheets are not pulled in, in real time. There's cache on Google's side, and it takes 10 - 15 minutes for the ...