We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andy Lifetime license for the add-onsClosed Pre-purchase questions for wpDataTables   Updated August 27, 2020 at 2:15pm   10 Most recent comment from [deleted]:Hi Andy,Nevena is out of the office at the moment, so I will answer.Yes, both licenses are unlimited licenses so you can have our plugins on unlimited number of domains.Best regards. Sheldon Harding Woocommerce OrdersClosed   Amelia   Updated August 27, 2020 at 2:10pm   10 Most recent comment from [deleted]:You are welcome. Glad to see that, thank you for letting me know. We will notify you. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sanjay Not able to update pluginClosed   Amelia   Updated August 27, 2020 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello SanjayIf you're having issues updating the plugin from the Plugins section, please try through Dashboard/Updates. morgan PHP cron / notification / follow up emailClosed   Amelia   Updated August 27, 2020 at 1:28pm   4 Most recent comment from Aleksandar Vuković:Hi again MorganIt shouldn't slow your website. Crons are run on the server, and they are extremely light. They simply check if there's a notification to be sent or not.Your cron event seems ... Juan Carlos Neufeld WpDataTables & Elementor compatibilityClosed   wpDataTables   Updated August 27, 2020 at 1:12pm   6 Most recent comment from Juan Carlos Neufeld:Thank you! Paul SQL + GravityFormsClosed   Gravity Forms integration for wpDataTables   Updated August 27, 2020 at 12:24pm   6 Most recent comment from Aleksandar Vuković:You're welcome PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. andrea marucci Upgrade failedClosed   Amelia   Updated August 27, 2020 at 12:22pm   6 Most recent comment from [deleted]:Glad to see you were able to update the plugin. We are not sure what could have happened, it can be some server timeout or glitch at that moment of the auto-update process. I will forward this to our ... Gary Change requestClosed   Amelia   Updated August 27, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello GaryI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please add it as a feature suggestion on this page. Features ar ... Christina FeatureClosed Pre-purchase questions for Amelia   Updated August 27, 2020 at 12:04pm   2 Most recent comment from Miloš Jovanović:HI Christina,Thank you for your inquire.You can take a look how our plugin works and looks like on our demo sites https://wpamelia.com/demos/Unfortunately we do not have a support system within our ... Marvin Kicha Amelia Employee Panel - File Upload/Attachment missingClosed   Amelia   Updated August 27, 2020 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello MarvinAt the moment, there is no way to display attachments in the Employee panel. I already forwarded that request to our development team a couple of times, but I'll kindly ask you to ad ... Carlos Ricaño Conflicto con el fin del horario de verano en MexicoClosed   Amelia   Updated August 27, 2020 at 11:12am   4 Most recent comment from [deleted]:Thank you. Great, glad to see the issue is gone, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Justin Wiles Hide "Total Number of Persons"Closed   Amelia   Updated August 27, 2020 at 11:02am   6 Most recent comment from [deleted]:Hello Ben, Unfortunately it isn't possible to show the booking form based on whether a user is logged in or not with Amelia's current features. If you have any other questions or concerns ... Jrm57 SlowClosed   Amelia   Updated August 27, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello Jrm57Please update to v2.9.1, and the issue will be resolved.Please let me know Sanchayita WebhooksClosed   Amelia   Updated August 27, 2020 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaWhen you create a new web hook, you define when it is being triggered (“booking completed”, “booking canceled”, and “booking rescheduled”).Then, like our documentation desc ... kalpan shah demo versionClosed Pre-purchase questions for Amelia   Updated August 27, 2020 at 9:11am   3 Most recent comment from Miloš Jovanović:Hi kalpan,Thank you for your inquire.We do not have a Trial version, but we do have Lite version which you can check out on this link.Also you can check out our demo sites https://wpamelia.com/demos ...