We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Keiran Snowe Google maps/LocationClosed   Amelia   Updated August 28, 2020 at 11:16am   12 Most recent comment from Aleksandar Vuković:Hello KeiranPlease note that we do not provide live support. Our working hours are from 10:00 - 17:00 CET, Mon - Fri, and we respond to tickets in the order in which they arrive.1. You can't add ... Fausto Marzo EventsClosed   Amelia   Updated August 28, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello FaustoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It would be a good feature, though ... Jo Sellers Remembering customersClosed   Amelia   Updated August 28, 2020 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello JoThank you for your purchase.The only way the plugin can save your customer's details for next bookings would be if you enable "Automatically create Amelia Customer user" in Amelia Setting ... Billy Booking SlotsClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 9:57am   4 Most recent comment from Miloš Jovanović:HI Billy,Unfortunately it is not possible for customers to set the duration of the event, duration is configured by you while setting up the event, and it is not possible to have event without durati ... clmnt wp cron event disappear sms notificationClosed   Amelia   Updated August 28, 2020 at 9:44am   3 Most recent comment from Aleksandar Vuković:Hello clmntI'm sorry to hear about this, but nothing has been changed in Amelia in this regard.I just checked our cron jobs, and they are still in place, so I really cannot tell why the event wa ... Bill Pre-purchase questionClosed Pre-purchase questions for wpDataTables   Updated August 28, 2020 at 9:41am   4 Most recent comment from Aleksandar Vuković:You're welcome, BillIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marco Soscia select one or more hours when bookingClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 9:36am   2 Most recent comment from [deleted]:Hi Marco,Thank you for your interest in our plugin.Unfortunately we don't have option for customers to choose multiple hours. The possible workaround would be if you create services with differen ... Ryan Doan Day only appointmentClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 9:31am   4 Most recent comment from [deleted]:Hi Ryan,You are welcome.Have a nice day. Mark Stanton Import from Excel to a tableClosed   wpDataTables   Updated August 28, 2020 at 9:11am   6 Most recent comment from Aleksandar Vuković:Hello MarkYou can display the negative numbers in red by using advanced filtering. Just add a condition where cell value < 0, and set the color of the row to "red". Kennet Jansson Booking made backendClosed   Amelia   Updated August 28, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello KenWhen someone is booking from front-end, they're not actually booking a new appointment. They are adding themselves to an existing appointment.So, that's the logic you need to use in ... John Lukach Restricting entry views to groupsClosed   Gravity Forms integration for wpDataTables   Updated August 28, 2020 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.With Gravity Forms based tables, you ... Derek Burton AppointmentsClosed   Amelia   Updated August 28, 2020 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello DerekIf your employee is connected to the Google Calendar, and you enabled "Remove Google Calendar busy slots" in Amelia settings/Integrations/Google Calendar, you can simply create a busy event ... elodie No client accountClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 8:36am   2 Most recent comment from Miloš Jovanović:Hi elodie,Thank you for your purchase.Please check your email that you used to purchase the plugin, you should receive email from our TMS store where you can login with the credentials and see your i ... Richard Shok Amelia IEClosed   Amelia   Updated August 28, 2020 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hello RichardThe form loads quite well if you check our demo sites. For example https://sports.wpamelia.com/So, the issue on your website is probably caused by something else. Probably a conflict eit ... Marvin Kicha Time of Employee Panel Appointment differs from WP Amelia Appointment TimeClosed   Amelia   Updated August 28, 2020 at 8:03am   2 Most recent comment from Aleksandar Vuković:Hello MarvinPlease update the plugin to v2.9.1, and the issue will be resolved.We had an issue with employee's panel in v2.8.