We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Arman Mehrjoo Checkout DisplayClosed   Amelia   Updated August 24, 2020 at 9:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome, ArmanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanjay off-day lavel not showing in calenderClosed   Amelia   Updated August 24, 2020 at 8:48pm   2 Most recent comment from Aleksandar Vuković:Hello SanjayThe days off are not supposed to be shown anywhere on front-end. When you add days off, those days will not be available on front-end.Please feel free to add this as a feature request on  ... Marco Martelletti conditional formattingClosed   wpDataTables   Updated August 24, 2020 at 8:46pm   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.Unfortunately, you can only use the placeholders seen below the calendar here:However, all those placeholders can be used only to match the values, so no "If val ... Tommy Brooks Edit Button TextClosed   wpDataTables   Updated August 24, 2020 at 8:15pm   3 Most recent comment from Aleksandar Vuković:Hello TommyThank you for your purchase.You can change "Edit" in wp-content/plugins/wpdatatables/source/class.wpdatatable.php, around line 3430.As for "Details", you can change it in wp-content/plugi ... Anthony Cornielus Jones Adding placeholder on note about applying dicpuntClosed   Amelia   Updated August 24, 2020 at 5:16pm   7 Most recent comment from Anthony Cornielus Jones:Thank you for your assistance, Marija! The LOCO plugin worked like a charm for me. Take care and be well! Gerlinde zoom integrationClosed   Amelia   Updated August 24, 2020 at 4:57pm   2 Most recent comment from [deleted]:Hello Gerlinde, If you integrate Amelia with Zoom,  you get Zoom meetings created automatically in your Zoom account for each appointment booked for Services or Events in which you enabled Zoom. Yo ... mohammed SMS messagesClosed   Amelia   Updated August 24, 2020 at 4:19pm   6 Most recent comment from [deleted]:Thank you, Mohammed.I booked one test appointment using my phone number, and I got the SMS, please look at the attachment. Then I saw that you have this error(Error: 30008) Unknown error.for the deli ... Vidhya Gayathri 1 hour reminderClosed   Amelia   Updated August 24, 2020 at 4:09pm   2 Most recent comment from [deleted]:Hello Vidhya Gayathri, There isn't a possibility of reminder email/SMS notifications 1 hour before appointments in Amelia with its current built-in features, unfortunately. There is only reminde ... Gill Appointments and numbers of guestsClosed   Amelia   Updated August 24, 2020 at 3:19pm   2 Most recent comment from [deleted]:Hello Gill, Thank you for your purchase. No matter what you choose whether Events or Services/appointments in Amelia , the price will be multiplied by the number of people in the booking - there is ... Gerlinde Assign set time to ServiceClosed   Amelia   Updated August 24, 2020 at 2:59pm   4 Most recent comment from [deleted]:You are welcome. For each work time period that you create under the employee's work hours, you can choose the services you want in the Services field, so for those time slots that employee wil ... Cory Pratt Remove cancelled appointmentClosed   Amelia   Updated August 24, 2020 at 2:48pm   2 Most recent comment from [deleted]:Hello Cory Pratt, It isn't possible to automatically remove the cancelled appointments in Amelia with its current built-in features. You can only manually delete them in the back-end. We will ad ... Brian CronClosed   Amelia   Updated August 24, 2020 at 2:39pm   2 Most recent comment from Aleksandar Vuković:Hello BrianI'm not sure what you're using to add cron events, but my advice would be to use WP Crontrol. You can check out our FAQ page, and search for "WP Crontrol". There you can find ins ... Carlos Ricaño it doesnt appear in the products the amelia appointmentsClosed   Amelia   Updated August 24, 2020 at 2:30pm   5 Most recent comment from [deleted]:You are welcome, Carlos. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. darrmik Excel - multiple sheetsClosed Pre-purchase questions for wpDataTables   Updated August 24, 2020 at 2:30pm   2 Most recent comment from Isidora Markovic:Hi darrmik,Thank you for your interest in wpdatatables.Yes, Importing multiple sheets from Excel files is not possible through the plugin's built-in features at this time. There is a way, howev ... Lori Gregor multiple values for a single parameter in a query stringClosed   wpDataTables   Updated August 24, 2020 at 2:16pm   4 Most recent comment from Isidora Markovic:You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for us, plea ...