We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Denis TIme slotsClosed   Amelia   Updated August 24, 2020 at 8:59am   5 Most recent comment from Aleksandar Vuković:Hi DenisIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your webs ... Leo Display same chart multiple timesClosed   wpDataTables   Updated August 24, 2020 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello LeoYou can't display the same chart multiple times since it has the same shortcode.You would need to duplicate the chart and then use different copies on the page. Leo Get record by clicking on rowClosed   wpDataTables   Updated August 24, 2020 at 8:38am   2 Most recent comment from Aleksandar Vuković:Hello LeoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features and it has to be done as custom work, ... Rene Stäblein Google Gauge Chart max.Closed   wpDataTables   Updated August 24, 2020 at 8:28am   2 Most recent comment from Aleksandar Vuković:Hello RenéThank you for your purchase.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart ... Waleed LanguagesClosed Pre-purchase questions for Amelia   Updated August 24, 2020 at 8:11am   2 Most recent comment from [deleted]:Hi Waleed,Thank you for your interest in our plugin.1. Yes, but we have some limitations, the plugin is not completely adjusted for RTL usage, there are couple of issues. I advice you to try it, we ha ... muhammad asyraf amiruddin can changed label EVENTClosed Pre-purchase questions for Amelia   Updated August 24, 2020 at 8:08am   2 Most recent comment from [deleted]:Hi Muhammad Asyraf Amiruddin,Thank you for your interest in our plugin.We have all strings ready for a translation so you can use Poedit or Loco Translate and just change the word Event to some other ... Janyn Correa How to include the phone number as the client info sent to the calendarClosed   Amelia   Updated August 24, 2020 at 8:05am   4 Most recent comment from [deleted]:Hello Janyn Correa, Apologies for replying a bit later, we don't work on weekends.You are welcome.No, unfortunately, there isn't a possibility to make that relation, the information from Am ... Richard ExportClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hi Richard,At the moment we have German translation. Approximately 90-95% of the plugin is translated but you can always translate it using Poedit or Loco Translate and then send us the translation s ... jimmy WP-UserClosed   Amelia   Updated August 21, 2020 at 2:25pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JimmyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romain ActivationClosed   Amelia   Updated August 21, 2020 at 2:25pm   10 Most recent comment from Aleksandar Vuković:You're welcome, RomainIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joanne Masterson Styling selected valuesClosed   wpDataTables   Updated August 21, 2020 at 2:02pm   3 Most recent comment from Aleksandar Vuković:Hello Joanne Thank you for letting us know the issue has been resolved. I suppose it was a conflict with something else (another plugin or the theme you have installed), that is causing this behavior. Ben Mobile issuesClosed   Amelia   Updated August 21, 2020 at 1:48pm   17 Most recent comment from Aleksandar Vuković:Hi BenI can see that on 27th you have only this time slot available:That's because you have one employee working on both services, services have Max capacity of 1 and 2; and you have booked appo ... Marios Anthis sms notification not workingClosed   Amelia   Updated August 21, 2020 at 1:28pm   23 Most recent comment from [deleted]:You are welcome, glad to see that, thank you for letting us know. Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help ... Janyn Correa Frontend appointments not workingClosed   Amelia   Updated August 21, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:You're welcone JanynIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lauritz Wolff Amelia & Google Calender (not working anymore)Closed   Amelia   Updated August 21, 2020 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello LauritzThank you for your purchase, and your kind words.Issues like this usually occur when you have a lot of Google Calendar busy events (I see you have a lot), and "Maximum number of returned ...