We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Carlos Neufeld Spanish TranslationClosed   wpDataTables   Updated August 28, 2020 at 8:27pm   2 Most recent comment from Aleksandar Vuković:Hello Juan CarlosYou're using the wrong language code. If you're translating Spanish, you should use es_ES.You can find your language code here. Also, make sure you're translating th ... Keiran Snowe Location issuesClosed   Amelia   Updated August 28, 2020 at 8:21pm   2 Most recent comment from Aleksandar Vuković:Hello Keiran1. Since employees define availability of services, employees determine where they will take place. You need to assign your employees to the other location, and then you will see the servi ... Borja Fernández Lestón DatabaseClosed Pre-purchase questions for Amelia   Updated August 28, 2020 at 6:14pm   3 Most recent comment from Borja Fernández Lestón:Thanks! Tom SugestionClosed   Amelia   Updated August 28, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hello Tom, You can only delete the payments for cancelled appointments on the Finance page manually with Amelia's current built-in features. I will add your feature requests to our list. If yo ... Luis Hide capacity eventClosed   Amelia   Updated August 28, 2020 at 2:23pm   2 Most recent comment from [deleted]:Hello Luis, There isn't a possibility for that in Amelia. You can only hide the capacity completely with custom CSS on the front-end if you want. If you want that you can try adding this format ... Ahmad Abdullahi Ahmad Elementor Pop-UpClosed   Amelia   Updated August 28, 2020 at 2:21pm   4 Most recent comment from [deleted]:Hello Helgi, Could you please tell me have you updated Amelia to 2.9.1 ? You need to have this version. The shortcodes are not OK as I can see, they should be like [ameliabooking service=3 trigger=bu ... Scott Donnell Editing table errorClosed   wpDataTables   Updated August 28, 2020 at 1:30pm   5 Most recent comment from Aleksandar Vuković:Got it, Scott.I'll take a look at that other ticket right now. Slava Baranskyi Time demonstrationClosed   Amelia   Updated August 28, 2020 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello SlavaThere was a bug with the Employee panel in v2.8Please update the plugin to v2.9.1, and the issue should be resolved. Please don't forget to clear cache from your website once you do th ... Siddharth Uploading and sharing documentsClosed   Amelia   Updated August 28, 2020 at 12:51pm   2 Most recent comment from [deleted]:Hello Sid, Thank you for your purchase. It isn't possible for employees to send documents to customers via Amelia, or add them to the Customer panel with the plugin's built-in features, un ... Mat Automatic appointment deletionClosed   Amelia   Updated August 28, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hello Mat, That isn't possible in Amelia with its current built-in features, unfortunately. There isn't an option for automatically deleting appoointments, they can be deleted only manuall ... Miriam Michalak Add Calendar buttonClosed   Amelia   Updated August 28, 2020 at 12:37pm   2 Most recent comment from [deleted]:Hello Miriam, Unfortunately, there isn't a possibility for the Add to calendar option if you use WooCommerce integration in Amelia. We have this feature request in our list and I will add your ... Neil Lyons Wont complete a bookingClosed   Amelia   Updated August 28, 2020 at 11:58am   6 Most recent comment from [deleted]:Thank you for letting us know, Neil. I will forward this to our developers so they can check it out. Please let us know of the outcome. Keiran Snowe Google maps/LocationClosed   Amelia   Updated August 28, 2020 at 11:16am   12 Most recent comment from Aleksandar Vuković:Hello KeiranPlease note that we do not provide live support. Our working hours are from 10:00 - 17:00 CET, Mon - Fri, and we respond to tickets in the order in which they arrive.1. You can't add ... Fausto Marzo EventsClosed   Amelia   Updated August 28, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello FaustoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It would be a good feature, though ... Jo Sellers Remembering customersClosed   Amelia   Updated August 28, 2020 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello JoThank you for your purchase.The only way the plugin can save your customer's details for next bookings would be if you enable "Automatically create Amelia Customer user" in Amelia Setting ...