We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Carlos Neufeld Impossible to Edit Table from ExcelClosed   wpDataTables   Updated August 31, 2020 at 10:44am   6 Most recent comment from Aleksandar Vuković:Hello Juan CarlosIt closes itself after a week of no-replies, but I'll close this one manually. Maya Limiting the class timesClosed   Amelia   Updated August 31, 2020 at 10:39am   4 Most recent comment from [deleted]:You are welcome, Maya. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Graham Refresh calendarClosed   Amelia   Updated August 31, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello GrahamI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add this as a feature suggestion on this ... Dennis Greeven font colors on customer panel after update 3.9.1Closed   Amelia   Updated August 31, 2020 at 10:31am   9 Most recent comment from Aleksandar Vuković:Thanks for your help DennisDylan, I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luca Apple calendar syncClosed Pre-purchase questions for Amelia   Updated August 31, 2020 at 10:11am   2 Most recent comment from Miloš Jovanović:Hi Luca,Thank you for your inquire.Sorry for late response, we are not working on weekends.At the moment we do not have sync with Apple calendar, probably in future we will work on adding this option ... Tim Rodman nofollow and sponsored Tags in LinksClosed   wpDataTables   Updated August 31, 2020 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hello TimThank you for your purchase.In URL Link columns, no.You can, however, do that in regular string columns, if you add the data as HTML, so like: Google Stage1 Customer database uploadClosed Pre-purchase questions for Amelia   Updated August 31, 2020 at 9:53am   2 Most recent comment from [deleted]:Hi Stage1,Thank you for your interest in our plugin.Unfortunately we don't have option to import customers at the moment. However, during the booking our plugin will make a new customer each time ... Norm Sash Request: Automatically pull license information for ticket systemClosed   wpDataTables   Updated August 31, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello NormUnfortunately, Ticksy is not our system, and we don't have administrator rights, nor do we have any control over how it functions.We're simply using it as a support platform, so an ... Luisa DesignClosed   Amelia   Updated August 31, 2020 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello LuisaThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POE ... Justin Wiles Customers incorrectly being rejectedClosed   Amelia   Updated August 31, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello JustinIf they received an "Appointment Approved" email, and later on they received "Appointment Rejected" email, that can only indicate someone rejected their appointment.There are no triggers ... Jocelyn Luciano Import formatsClosed   wpDataTables   Updated August 31, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello JocelynThank you for your purchase.Unfortunately, wpDataTables doesn't accept Numbers, but I'm not sure why you're not able to export it to CSV, and have it imported like that.You ... Borja Fernández Lestón ConfigurationClosed   Amelia   Updated August 31, 2020 at 9:02am   4 Most recent comment from [deleted]:You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ursula Paulus User-defined fields.Closed   Amelia   Updated August 31, 2020 at 8:59am   2 Most recent comment from [deleted]:Hello Ursula Paulus, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. You need to add the placeholders for the Custom fields to the Email notificat ... Elie Samuel how a customer can register on my site from the front end ?Closed   Amelia   Updated August 31, 2020 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello ElieThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Customers have their profiles create ... Alessandro Storchi Google Sheet bug / Update to v.3Closed   wpDataTables   Updated August 31, 2020 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hello AlessandroIf you activated the license in wpDataTables settings/Activation, you should see an update available in your Plugins section, or in Dashboard/Updates.If you don't see it there, o ...