As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Melvin Brea Data migrationClosed   Amelia   Updated January 8, 2021 at 9:20am   7 Most recent comment from [deleted]:Hi Melvin, Apologies for replying a bit later. You can connect customers in Amelia to WordPress users only in case they have the Amelia Customer user role in WordPress, so you need to have a WP User ... Alexandre Burnier ReservationsClosed   Amelia   Updated January 8, 2021 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello AlexThank you for your purchase.Something like this can only be done if, when your customers book a recurring appointment, they edit each recurring appointment, choosing a different date and tim ... simon brooker Front End Booking SystemClosed   Amelia   Updated January 7, 2021 at 8:45am   24 Most recent comment from Aleksandar Vuković:It shouldn't affect it Simon. You do have the full version in use, otherwise you wouldn't be able to activate the plugin.So, deleting the database where Lite is installed should not affect a ... Kleber Hide the phone's DDI field.Closed   Amelia   Updated January 6, 2021 at 9:42pm   4 Most recent comment from Aleksandar Vuković:Hello MikYou can set the default phone country code in Amelia's General settings: Prashansa Amelia shortcodesClosed Pre-purchase questions for Amelia   Updated January 6, 2021 at 8:04pm   4 Most recent comment from [deleted]:Hi Prashansa,Nevena is out of the office so I will answer.I am afraid that packages cannot be use for location workaround but you can try them on our demo sites here (Fitness and Beauty demos have cre ... Ashley wp usernames are not loading under WordPress Userer wpClosed   Amelia   Updated January 6, 2021 at 6:07pm   2 Most recent comment from [deleted]:Hello Ashley, Thank you for your purchase. You can connect Amelia employees to WordPress users only if they have Amelia Employee role in your WP Users (roles). If you need your WP users to have dif ... Szabolcs Fekete Unique timeframe for a customerClosed   Amelia   Updated January 6, 2021 at 2:11pm   4 Most recent comment from [deleted]:HI Szabi,There isn't a possibility for dynamic duration in Amelia, unfortunately. If the employee is changing that I am not sure how that will work if someone books another appointment after the ... Szabolcs Fekete Multiple booking in one sessionClosed   Amelia   Updated January 6, 2021 at 2:04pm   4 Most recent comment from [deleted]:Hi Szabi, That isn't possible with Amelia's built-in features, unfortunately. You can suggest it as a feature request here, and I will add this to out feature requests list as well, so user ... Csaba Package function with fixed appointmentsClosed Pre-purchase questions for Amelia   Updated January 6, 2021 at 2:04pm   3 Most recent comment from [deleted]:Hi Csaba,Thank you for your interest in our plugin.In our packages you cannot restrict customers which time slots they will choose. The only option to achieve something like this is if you create a sp ... Jason Long changing zoom user after appointment scheduledClosed   Amelia   Updated January 6, 2021 at 1:57pm   6 Most recent comment from [deleted]:Hello Jason Long, We do have these feature requests in our lists, but for now we can't say when they could be implemented. I do hope the Zoom user change for events and employees' timezone ... Miriam Michalak Package featureClosed   Amelia   Updated January 6, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hello Miriam, The packages feature is for services only, unfortunately it isn't available for events. We didn't have much request about that, if any, for events, but I will add it now to o ... Sara Beltran Beltran Sancho packClosed   Amelia   Updated January 6, 2021 at 1:27pm   2 Most recent comment from [deleted]:Hi Sara, Yes, you are right, this feature isn't allowing customers creating Packages on their own, only you can create packages (admin or manager) in the back-end of Amelia and then customers ca ... Charlie Kew Booking request / pending notification not being sentClosed   Amelia   Updated January 6, 2021 at 1:23pm   2 Most recent comment from [deleted]:Hello Charlie,  Please check if the Pending notification is checked on the Amelia -> Notifications page. Also, please check if you have followed our instructions for setting up email notifications ... David Doctor have multiple locationsClosed   Amelia   Updated January 6, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi David,  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you go to the Work Hours tab yo ... Sofiy Calendar SettingsClosed   Amelia   Updated January 6, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hello Sofiy,Thank you for your purchase. There isn't a possibility for customers to book several time slots at once , unfortunately. They can book several appointments at once with recurring appo ...