We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julia Steinhauser App in App IntegrationClosed   Amelia   Updated February 18, 2021 at 11:29am   4 Most recent comment from [deleted]:Hi, Julia!Sorry for the delayed response, we fell behind our normal speed due to a National holiday.Amelia isn't an open-source plugin, so we won't be able to share sourcecode with your deve ... Matúš Blocked text fieldsClosed   Amelia   Updated February 18, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi Matus, This happens in case customers are logged in to WP or to the front-end customer panel, so the booking form recognizes the logged user and pre-fills their information. It isn't possibl ... Ardy Lingatong Zoom Link and Google CalendarClosed   Amelia   Updated February 18, 2021 at 11:12am   2 Most recent comment from [deleted]:Hi Ardy,  For any information about appointments in Amelia, you want to have in your Google calendar, you can add placeholders to the fields Event Title and Event Description which you will find in ... Gary Event StatusClosed   Amelia   Updated February 18, 2021 at 10:54am   2 Most recent comment from [deleted]:Hello Gary, There isn't a possibility of changing the Closed status with Amelia's current built-in features, unfortunately.  I will add this as a feature request to our list, and please su ... Rudy Feature QuestionClosed Pre-purchase questions for Amelia   Updated February 18, 2021 at 10:39am   2 Most recent comment from [deleted]:Hello Rudy,In case that customer decides to exit before the completion, an appointment will not be booked.Yes, we have added option in General Settings to send ics file in the notifications so custome ... Martins Tiltins Cancelation URL in emailClosed   Amelia   Updated February 18, 2021 at 9:33am   12 Most recent comment from [deleted]:Hello Robin, The issue here was some formatting, not a common issue, so we would need to check this out on your website - why it isn't working for you. So , please open a new (your) ticket rega ... James Creating a service without calendar bookingClosed   Amelia   Updated February 18, 2021 at 9:22am   2 Most recent comment from [deleted]:Hi James, Thank you for your purchase. Glad to see you love Amelia, thank you! You can create a service in Amelia that won't be seen on the front-end, if that could help your use case, you jus ... Hasan Product price historyClosed Pre-purchase questions for wpDataTables   Updated February 18, 2021 at 9:19am   2 Most recent comment from [deleted]:Hi HasanThank you for reaching out to us.Could you give us a bit more detail on what you are trying to achieve? You can create tables and charts using our plugin and import data from CSV files or othe ... Randy Breland appointment times / Service TimesClosed   Amelia   Updated February 18, 2021 at 9:16am   3 Most recent comment from [deleted]:Hello Randy, Thank you for your purchase.Glad to see you managed to find the option you needed, thank you for letting us know. If you have any other questions or concerns feel free to open a new tick ... Phillip Rhodes Work for party venue booking?Closed Pre-purchase questions for Amelia   Updated February 18, 2021 at 9:07am   2 Most recent comment from [deleted]:Hi Philip,thank you for taking interest in Amelia!This can work, sure:You can create a Service that will show rent times, and rent fees, during workdays. And, then you can create a separate Service th ... Shambavi Jayaramaiah 2-factor authenticationClosed   Amelia   Updated February 18, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi Shambavi, There isn't a possibility of enabling two-factor authentication in Amelia with its current built-in features, unfortunately. Enabling it in WP wouldn't affect the panels I' ... Chris Buttons to open in new windowClosed   wpDataTables   Updated February 18, 2021 at 8:04am   2 Most recent comment from Isidora Markovic:Hi Chris,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.if your buttons contain an HTML tag 'a' then you ca ... Marco Pauselli Link from a valueClosed   wpDataTables   Updated February 18, 2021 at 7:33am   2 Most recent comment from Isidora Markovic:Hi Marco,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days. Well we don't have this built-in function, but you can ... ali calendarClosed   Amelia   Updated February 17, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hello, Ali!Thank you for choosing Amelia.The official language of our support is English, therefore I will have to use Google translate for answering your inquiry. I would like to apologize for possib ... Bettina Schaden Zoom links for multi-day events in notificationsClosed   Amelia   Updated February 17, 2021 at 7:13pm   2 Most recent comment from [deleted]:Hi, Bettina!Sorry for the delayed response.Unfortunately, at the moment each event can have only one Zoom link, no matter how long it lasts.The only option that would allow to send Zoom links automat ...