We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Neil Berrow Unable to styleClosed   Amelia   Updated February 17, 2021 at 9:29am   2 Most recent comment from [deleted]:Hi, Neil! I apologize for the delayed response. And thank you for choosing Amelia! Please go to Amelia -> Customize, click on "Reset" and then on "Save". It should resolve the issue. Looking forward t ... Scott multiple locationsClosed   Amelia   Updated February 17, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi, Scott!Sorry for the delayed response.And thank you for choosing Amelia!As you know, assigning one employee to multiple locations is not possible. But you can create multiple employees (in your cas ... Abisai Nair suportClosed Pre-purchase questions for Amelia   Updated February 17, 2021 at 9:10am   2 Most recent comment from [deleted]:Hi Abisai,You can export a CVS file of the appointments (Amelia > Appointments > top right corner icon of an arrow and a paper.CVS files can be opened via spreadsheet programs (such as Excel), and pri ... Tim Service DurationClosed   Amelia   Updated February 17, 2021 at 8:52am   3 Most recent comment from [deleted]:Hi Tim, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Glad to see you managed to find a solution to the issue you ... Nisarg Patel Zoo BookingClosed Pre-purchase questions for Amelia   Updated February 17, 2021 at 8:16am   3 Most recent comment from [deleted]:Hi Nisarg,Firstly, I would like to sincerely apologize for the delayed response as we had a national holiday. I am sorry that it has taken longer than usual to respond to your concern and your patienc ... Raquel Garcia Different Notifications for each serviceClosed   Amelia   Updated February 16, 2021 at 2:18pm   3 Most recent comment from [deleted]:Hi, Raquel!Sorry for the delayed response, we don't work on weekends, and also Monday was a National holiday in Serbia.Thank you for your feedback and for the detailed description of the request ... Derek Anderson New data tableClosed   Formidable Forms integration for wpDataTables   Updated February 15, 2021 at 10:20pm   3 Most recent comment from Derek Anderson:Feel free to close this. I asked for a refund on the formidable form and purchased the gravity form add on.Gravity kicked out a fatal error also. I got the gravity working by installing ctype. I suspe ... Mario Berndt TerminfindungClosed Pre-purchase questions for Amelia   Updated February 15, 2021 at 9:14pm   2 Most recent comment from [deleted]:Hi, Mario!Sorry for the delayed response, we don't work on weekends.And thank you for your interest in Amelia.1. Unfortunately, multiple bookings are not available in Amelia at the moment. But it ... Phil Winter/Summer Time ChangeClosed   Amelia   Updated February 15, 2021 at 5:43pm   2 Most recent comment from [deleted]:Hi, Phil!Sorry for the delayed response, we don't work on weekends.As you probably know, Amelia doesn't have any time zone settings, and it picks up the WordPress time zone, from WordPress&# ... Sven Lachmund Events notificationClosed   Amelia   Updated February 15, 2021 at 1:38pm   2 Most recent comment from [deleted]:Hello, Sven!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Unfortunately, at the moment it's possible to have only one notification template for ... Cardinal WordpressClosed Pre-purchase questions for Amelia   Updated February 15, 2021 at 1:33pm   2 Most recent comment from [deleted]:Hi, Cardinal!Sorry for the delayed response, we don't work on weekends.And thank you for your interest in Amelia.Yes, Amelia is compatible with Beaver Builder. However, it also depends on the par ... Vivien Feld Paypal PlusClosed   Amelia   Updated February 15, 2021 at 9:43am   2 Most recent comment from [deleted]:Hi, Vivien!Sorry for the delayed response, we don't work on weekends.Most probably, you can use PayPal Plus through WooCommerce integration. At least some of our users had success with implementi ... Arne Show price including and excluding VATClosed   Amelia   Updated February 14, 2021 at 5:59pm   6 Most recent comment from [deleted]:Hello Arne,You are welcome. Yes, you would need to add some function to it and add it like as a script to the page where you have Amelia. Unfortunately, we can't help out with that as such custo ... Muna Al Nimer Dynamic values for Employee IDClosed   Amelia   Updated February 14, 2021 at 10:52am   2 Most recent comment from [deleted]:Hello Muna Al Nimer,Thank you for your purchase. There isn't a possibility of dynamic IDs in the shortcodes with Amelia's current built-in features. You can have only one employee/ID per sho ... Thomas Zapier integrationClosed   Amelia   Updated February 14, 2021 at 10:32am   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase. Please check if you created everything in Zapier properly, if you finished all of the steps , if you did the last step there properly from our instructions: ...