As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sarah Howell Form formattingClosed   Amelia   Updated March 2, 2021 at 3:03pm   8 Most recent comment from [deleted]:Hi again, Sarah!Yes, it is possible with the custom code: setInterval(function () {   var elements = document.getElementsByClassName('el-radio-button__orig-radio');   var appointment_ti ... Michael Veldkamp AusblendenClosed   Amelia   Updated March 2, 2021 at 3:00pm   3 Most recent comment from Aleksandar Vuković:Also, unfortunately, at the moment, there's no way to configure specific emails for individual appointments or events. Ken ONeill SMS messaging serviceClosed   Amelia   Updated March 2, 2021 at 2:36pm   2 Most recent comment from [deleted]:Hi Ken,thank you for the kind inquiry!Yes, the SMS notification service is available in Republic of Ireland; I am forwarding the price list to you in the attachment.The Administrator needs to enable a ... Jimbo Clark Adding info to calendar invitesClosed   Amelia   Updated March 2, 2021 at 2:35pm   2 Most recent comment from [deleted]:Hello Jimbo Clark,Thank you for your purchase. There isn't such possibility with Amelia's current built-in features, unfortunately. You can suggest that as a feature request here. The Zoom l ... Cara Outlook not syncingClosed   Amelia   Updated March 2, 2021 at 2:21pm   4 Most recent comment from [deleted]:Hi Cara,thank you so much for letting me know.I'm glad to hear it worked out; if you have further questions, please feel free to open a ticket.I wish you a wonderful week! Dennis van den Berg Feature requestClosed   Amelia   Updated March 2, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hello Dennis,thank you so much for reaching out and for your kind suggestions!For the appointments stacked one after another: may I suggest turning off Buffer Time in your services, and Time Slot Step ... Silvia Zoom connection problemClosed   Amelia   Updated March 2, 2021 at 1:53pm   6 Most recent comment from Aleksandar Vuković:Hi again SilviaThank you for the credentials. When I add my credentials (which work 100%), I see this error in the console:{"message":"SSL certificate problem: self signed certificate in certificate ... Daniel K Error 500 when saving CustomizationsClosed   Amelia   Updated March 2, 2021 at 1:37pm   4 Most recent comment from [deleted]:Hi Daniel,thank you for the kind inquiry, and for letting me know that the issue is resolved.Yes, unfortunately, this does happen on the first try of Customization; however, it is not something that w ... Cedric Dansereau On site and WoocommerceClosed   Amelia   Updated March 2, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi Cedric,thank you for reaching out to us.WooCommerce offers payments On Site; this is one of the options that your client will receive once they are taken to their window.Once WooCommerce is enabled ... Sebastian Gendry (How) Is it possible to use a field of a wpDataTable as popup title?Closed   Master-Detail Tables for wpDataTables   Updated March 2, 2021 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello SebastianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Melissa Grid view eventsClosed Pre-purchase questions for Amelia   Updated March 2, 2021 at 12:56pm   2 Most recent comment from [deleted]:Hi, Melissa!I apologize for the delayed response.If you're talking about Events (not Services), then the only available view is the list view t the moment. However, the calendar view for Events w ... Hassan Event bookingClosed   Amelia   Updated March 2, 2021 at 12:41pm   8 Most recent comment from [deleted]:Hi, Hassan!Thank you for your feedback.Please check the Email Notification setup guide here. Hope that will help.If you require any further information, let me know.Best Regards. Nicolaie Ploscutanu Secretary modeClosed   Amelia   Updated March 2, 2021 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello NicolaieThank you for your purchase.Unfortunately, Amelia Employee role cannot have these capabilities. Only Amelia Manager and Administrator can create and modify appointments and events.Also, ... Hans Coomans shortcode with variable inputClosed   Amelia   Updated March 2, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hello Hans,thank you for purchasing Amelia, and for your kind inquiry!You could achieve this with the help of some plugin which has the possibility to use PHP Snippets, and add shortcodes on the page ... Alexandre Différent pricingClosed Pre-purchase questions for Amelia   Updated March 2, 2021 at 12:00pm   3 Most recent comment from Alexandre:Great, that will work for me !Thanks for the answer.