We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kalimah IT integrationClosed   Amelia   Updated February 18, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hello Yahya Bakr, Thank you for your purchase. There are two ways to change the URI. One is by inspecting the page, and the other one is by going through the database. 1. Open Amelia Settings/Integr ... Carol Download Link Expired NotificationClosed   Amelia   Updated February 18, 2021 at 1:40pm   2 Most recent comment from [deleted]:Hello Carol, Thank you for your purchase. If you get this error when you try to download Amelia from the email, this is because the link there expires after some number of downloads or period of tim ... Laura Chevalier Invoice and VATClosed   Amelia   Updated February 18, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi, Laura!Thank you for choosing Amelia.In our plugin, we don't have invoices as an option. It is only possible to send invoices if you use our integration with WooCommerce and set taxes and invo ... Lawrence Marks Question about bookingClosed   Amelia   Updated February 18, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hello Lawrence, You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another one. ... Kate Ward amelia customise the Step-By-Step Booking WizardClosed   Amelia   Updated February 18, 2021 at 1:24pm   7 Most recent comment from [deleted]:Hi Shambavi,I've just replied to the ticket you opened regarding this matter so please check it out. Thank you!If you have any other questions or concerns feel free to open a new ticket and we wi ... Shambavi Jayaramaiah Bringing Anyone With you + total price when extras are addedClosed   Amelia   Updated February 18, 2021 at 1:24pm   2 Most recent comment from [deleted]:Hi Shambavi,  You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another one.� ... Jake Coddington Plugin Wont DownloadClosed   Amelia   Updated February 18, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hi, Jake!I apologize for the delayed response, we fell behind our normal speed due to a National holiday.Downloading issues are usually related to some user-based settings in your browser.Please try ... Bourgès Eric Old content created with version 1.6.1Closed Pre-purchase questions for wpDataTables   Updated February 18, 2021 at 12:39pm   4 Most recent comment from [deleted]:Hi Eric Yes, all content created on the older version will still be compatible with the updated version.  I hope this helps, please do let us know if there is anything else we can assist you with. Didier Cadotte Ability fix to booking date and time (every week) on packagesClosed Pre-purchase questions for Amelia   Updated February 18, 2021 at 12:35pm   6 Most recent comment from [deleted]:There is no CSS code that can alter this, unfortunately.Packages are a feature built into the source code of the plugin, which is not accessible.Since you have mentioned that this kind of feature is e ... Venessa West Inviting Multiple People when BookingClosed   Amelia   Updated February 18, 2021 at 12:26pm   4 Most recent comment from [deleted]:Hi, Venessa!Thank you for the clarification.I can't tell you when exactly this feature will be implemented. But it is definitely on our to-do list. However, you can speed the process up by submit ... Paul Spalvieri plug in calendarClosed   Amelia   Updated February 18, 2021 at 12:04pm   6 Most recent comment from [deleted]:Hello Paul,  Thank you for the credentials.  I logged in and I can see the Calendar view right away properly, please look at the attachment. Like I mentioned in the other ticket , if you have these ... César Yucra Translation of wordsClosed   Amelia   Updated February 18, 2021 at 11:49am   10 Most recent comment from [deleted]:Hi again, Cesar!Thank you for the answer. Please unpack this zip in the plugin folder, and overwrite existing files when prompted (2 files to be changed). After that, you'll need to clear the ca ... Yvonne Verdonk cyrrilic charactersClosed   wpDataTables   Updated February 18, 2021 at 11:39am   3 Most recent comment from Isidora Markovic:Hi Yvonne,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.I am glad that you found a solution.Best regards. Roberto Ortega Chaves Booking same service to another employer at same timeClosed Pre-purchase questions for Amelia   Updated February 18, 2021 at 11:36am   4 Most recent comment from Miloš Jovanović:Hi Roberto,Yes, it might be the case, you need to have  "Allow reservation below minimum capacity" turnd on. César Yucra PackageClosed   Amelia   Updated February 18, 2021 at 11:36am   13 Most recent comment from [deleted]:Cesar,I'm glad to know it worked.Thank you for your patience.If you have any other questions, please let us know.