We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ryuichi amelia-appointmentsClosed   Amelia   Updated February 19, 2021 at 8:45am   2 Most recent comment from [deleted]:Hello ryuichi, Could you please tell me on what exactly are you referring to with the auto-reply? If you are referring to the email notification sent to the customer - customers can see the times in t ... Jim JS Event for when app has loaded?Closed   Amelia   Updated February 19, 2021 at 8:34am   6 Most recent comment from [deleted]:You are welcome, Jim.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Anthony Chiles Pricing for EventssClosed   Amelia   Updated February 19, 2021 at 8:32am   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Elias Buffer time between sessionsClosed   Amelia   Updated February 18, 2021 at 9:28pm   2 Most recent comment from [deleted]:Hi, Elias!Thank you for letting us know.Please feel free to contact us if you have any other questions.Best Regards.  Pablo Email notificationsClosed   Amelia   Updated February 18, 2021 at 9:13pm   11 Most recent comment from [deleted]:Hi, Pablo!Thank you. Yes, National holidays are always such funThe team is based in Belgrade and I'm located in Moscow. So, we are quite international.You can find Amelia tables if you use for ex ... Ivan Filippov Need help with settings PluginClosed   Amelia   Updated February 18, 2021 at 8:47pm   2 Most recent comment from [deleted]:Good day, Ivan!Thank you for choosing Amelia.Unfortunately, at the moment Amelia has no option to set Recurring Appointments for a definite time period. However, there's a workaround: you can se ... michiiee Invalid JSON resonsClosed   wpDataTables   Updated February 18, 2021 at 8:19pm   3 Most recent comment from Aleksandar Vuković:Hello Michael and MJThese errors can happen for a few reasons, but they always happen for server side tables (MySQL, manual or imported tables). Check if you have any errors, notices, warnings in your ... Cedric Dansereau Employee servicesClosed   Amelia   Updated February 18, 2021 at 5:41pm   2 Most recent comment from [deleted]:Hi Cedric, There isn't a possibility for Amelia employees to create services in Amelia, unfortunately. They can access and change the Assigned services , if you enable this option in Amelia Role ... Sergio Sedas Problems with AWSClosed   Amelia   Updated February 19, 2021 at 8:56am   6 Most recent comment from [deleted]:Hi Sergio, One of our developers said that we don't use that library directly, but some library we have in Amelia needs that AWS-SDK. Could you please check your server error log and sent us th ... Sergio Sedas Conflict Amelia with another PluginClosed   Amelia   Updated February 18, 2021 at 5:25pm   2 Most recent comment from [deleted]:Hello Sergio, I see this is a duplicate ticket and I've already responded to the other ticket regarding this matter. We can continue with this in the other ticket, thank your understanding. If ... Dave Decimal overflowing workaroundClosed   wpDataTables   Updated February 18, 2021 at 4:44pm   2 Most recent comment from Isidora Markovic:Hi Dave,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days.If I understand you right if you change the column type to sti ... Adrian Gonzalez Escalante RegistrationClosed   Amelia   Updated February 18, 2021 at 4:30pm   16 Most recent comment from [deleted]:Hello Adrian, Aleksandar is out of the office so I will try to help out. There isn't another way of hiding these information from the panel, unfortunately. Since these don't have their own ... Calmo Agency Coupons and packagesClosed   Amelia   Updated February 18, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hello Calmo Agency, 1. That feature isn't planned for now, so we can't say when it could be implemented and released, unfortunately. It was requested couple of times, but there are many feat ... Adrian Gonzalez Escalante Report BugClosed   Amelia   Updated February 18, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hi, Adrian!Thank you for this information.I'll forward your report to our developers. Best Regards.  Joe No table preview and columns setupClosed   wpDataTables   Updated February 18, 2021 at 2:17pm   2 Most recent comment from Isidora Markovic:Hi Joe,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days.Did you try to change your theme and see is there a conflict wi ...