As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

mike errorClosed   Amelia   Updated March 3, 2021 at 1:04pm   11 Most recent comment from Aleksandar Vuković:Hello again MikeThank you for your feedback. I've added this in our list of conflicts, so our developers can take a look at it at some point in the future.If you have any further questions or is ... Julien Binder Load time is slow on amelia calling pageClosed   Amelia   Updated March 3, 2021 at 12:55pm   2 Most recent comment from [deleted]:Hello Julien, Thank you for your purchase.  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category and serviceEmp ... Giuseppe Lo Faro Set Appointment as "Paid"Closed   Amelia   Updated March 3, 2021 at 12:54pm   2 Most recent comment from [deleted]:Hi, Giuseppe!Thank you for choosing Amelia.If you set "on-site" as a payment method, then you'll be able to receive the payments in cash or through a POS terminal, but not through Amelia.However, ... Sheshan Narada Payment Gateway 2 CheckoutClosed   Amelia   Updated March 3, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hello Sheshan Narada, Thank you for your purchase. That payment gateway isn't planned for now, so we can't say for now if and when it could be implemented in the future, unfortunately. You c ... PawsNme admin Email notifications not workingClosed   Amelia   Updated March 3, 2021 at 12:25pm   12 Most recent comment from [deleted]:Good day!Thank you for your feedback.I'm glad to know the issue was resolved.If you have any other questions, please let us know.Best Regards. Tim Gerber checkbox questionClosed   wpDataTables   Updated March 3, 2021 at 11:59am   4 Most recent comment from Aleksandar Vuković:Me too, Tim!Our developers will definitely work on that, but they've got a lot of important fixes and features to work on now, so I can't say when it will be implemented. Donny Lairson Data to display breakageClosed   wpDataTables   Updated March 3, 2021 at 11:58am   7 Most recent comment from Isidora Markovic:Hi Donny,Blaženka is out of the office today and I will help you out.You can take a look at our documentation about Actions and Filters which are defined in wpDataTables plugin for customization ... Plamen Google Calendar sync not workingClosed   Amelia   Updated March 3, 2021 at 11:54am   6 Most recent comment from [deleted]:Hi, Plamen!I do understand your point. It's supposed to work as you require, but sometimes (very rare) Google creates some issues due to its extremely strict security policies. However, lately, a ... Crystal Option for deposit on servicesClosed   Amelia   Updated March 3, 2021 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello CrystalThank you for your purchase.Well there is no built-in feature, but there is some workaround. For example if your service cost $20 and if you want to set deposit of 20% to pay online and r ... Kristel Engelen 2-way-sync Google brokenClosed   Amelia   Updated March 3, 2021 at 10:52am   3 Most recent comment from [deleted]:Hi Kristel,thank you for contacting us, and for letting us know that this was resolved.2000 is the number of events that Amelia will take from Google Calendar, and reflect them. So, before this when ... Martin Payne covid trackingClosed   Amelia   Updated March 3, 2021 at 10:38am   4 Most recent comment from [deleted]:Hello Martin,Customers won't need to fill in their personal information when booking if they are logged in to WP or to the customer panel, but this doesn't apply to the custom fields as they ... Elias Booking sessions with different employees in one packageClosed   Amelia   Updated March 3, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi, Elias!I apologize for the delayed response.Unfortunately, at the moment it is not possible: if a customer selects Employee for 1 session, the rest of them will be assigned for the same Employee. I ... Dai Tatai Amelia Zoom integrationClosed   Amelia   Updated March 3, 2021 at 9:35am   3 Most recent comment from [deleted]:Hello Dai,You have received a response in 2 other tickets, so I will close this one as a duplicate. Gerhrd Janke [ameliaevents]Closed   Amelia   Updated March 3, 2021 at 8:51am   4 Most recent comment from [deleted]:Hi Gerhrd,thank you so much for the kind reply, and for the screenshot provided!There isn't such possibility in Amelia with its current built-in features, unfortunately.  You can suggest it as a ... Alicia Customization not renderingClosed   Amelia   Updated March 3, 2021 at 8:47am   8 Most recent comment from [deleted]:You are welcome, Alicia. Glad to see that, if you have any questions or issues with this let me know and I will gladly help out. If you have any other questions or concerns feel free to open a new t ...