We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Phillip Rhodes Missing "Employees" menu as administratorClosed Pre-purchase questions for Amelia   Updated February 19, 2021 at 2:45pm   5 Most recent comment from Phillip Rhodes:Thanks Ivana.I will be buying later today! Gaelle Henaf Update not possibleClosed   Amelia   Updated February 19, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi, Henaf!Thank you for choosing Amelia.It seems like the update wasn't successfully done - like the zip file wasn't unpacked properly, something on the server/website could cause it. Could ... Veyis Sen Remove Table toolsClosed Pre-purchase questions for wpDataTables   Updated February 19, 2021 at 2:28pm   8 Most recent comment from Isidora Markovic:Hello again Veyis,Yes, that right. Sorry about that.I am glad that you found a solution. Nice job!Best regards. Lawrence Marks Payment IntegrationClosed   Amelia   Updated February 19, 2021 at 2:20pm   2 Most recent comment from [deleted]:Hello Lawrence, You can enable both PayPal and Stripe in Amelia at the same time. If you enable these both for the services/events as well (done in the service/event under the Settings tab when you ... Randy Breland packagesClosed   Amelia   Updated February 19, 2021 at 2:18pm   2 Most recent comment from [deleted]:Hello Randy,You need to update Amelia manually by following the bellow instructions in order to get the pro version of the plugin on your website. Make sure to download the plugin from the store for ... Piotr Kowalski Mobile view on desktop - for custom tables or pagesClosed   wpDataTables   Updated February 19, 2021 at 2:00pm   4 Most recent comment from Isidora Markovic:Hi Piotr,You are welcome. If you have any other issues or questions please open a new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review ... Noemie Amelia employee's panelClosed   Amelia   Updated February 19, 2021 at 1:51pm   3 Most recent comment from [deleted]:Hi Noemie,Could you please tell me have you created the employee in the back-end of Amelia? You are using these credentials? If yes, please edit the employee and add the password again there and save ... Thesis Boonrungsimon Import appointmentsClosed   Amelia   Updated February 19, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi, Thesis!Thank you for choosing Amelia.Sorry to disappoint you but at the moment it is not possible to import the employees, customers or appointments with the files. This is a requested feature, an ... Ashley Basett axis text highchairsClosed   wpDataTables   Updated February 19, 2021 at 12:56pm   2 Most recent comment from Isidora Markovic:Hello Ashley Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days. There's a bug in v3.4.1 Please replace files on thes ... luca marcon upgrade plugin failedClosed   Amelia   Updated February 19, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi, Luca!Thank you for choosing Amelia.As far as I understand, the error appeared when you installed the full Amelia version?If you installed Amelia Lite before purchasing the license, the Lite versio ... Noemie RemindersClosed Pre-purchase questions for Amelia   Updated February 19, 2021 at 12:00pm   4 Most recent comment from [deleted]:Hi, Noemie!Thank you for your feedback. I'm glad I could help.We would be glad to answer any other questions you may have. Best Regards. John pringle Conditional formatting "If none of the aboveClosed   Powerful Filters for wpDataTables   Updated February 19, 2021 at 11:04am   5 Most recent comment from Isidora Markovic:Hi John,Yes sorry about that. We have increased the number of tickets because of national holidays in our country for the last few days.You will need to create that column in google sheets that are ... Julien Schürer Multiple Days BookingClosed   Amelia   Updated February 19, 2021 at 10:41am   2 Most recent comment from [deleted]:Hello Julien,There isn't a possibility of creating services for longer than 24 hours in Amelai with its current features, unfortunately. Service duration can be up to 1 day/24h and that is the l ... Patrick Multiple BookingsClosed   Amelia   Updated February 19, 2021 at 10:13am   2 Most recent comment from [deleted]:Hello Patrick,Multiple appointments in Amelia can be booked only with booking Recurring appointments and packages (packages is a feature available in Pro and Developer licenses). Besides these two fe ... John Cyrusse InquiryClosed Pre-purchase questions for Amelia   Updated February 19, 2021 at 10:12am   2 Most recent comment from [deleted]:Hi John,thank you for the kind inquiry.Yes, you can set the Service that is offered to be recurring.In this way, when a customer goes to book the appointment, they will choose a starting date (January ...