We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alvaro SlownessClosed   Amelia   Updated February 24, 2021 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hello JaimeWe can recommend cloning your website with the Duplicator plugin. It will generate a couple of files which you can run on the new website, duplicating it.If you only wish to migrate Ameli ... Romain BUSSI Employee e--mailClosed   Amelia   Updated February 24, 2021 at 10:08am   3 Most recent comment from Aleksandar Vuković:Hello RomainThank you for your purchase.That is it - only one user (customer or employee) can have one email address, so when you deleted the customer, the issue was resolved.If you have any further ... Boj Conditional format excel exportClosed   Report Builder for wpDataTables   Updated February 24, 2021 at 10:05am   6 Most recent comment from Aleksandar Vuković:Hello again BojHere's what I see in the file you sent:There's no TRUE or FALSE text, and I can only see these green fields where cells have "TRUE" in them.As for the page - I can't a ... Jeff Haring Charts not loadingClosed   wpDataTables   Updated February 24, 2021 at 9:10am   9 Most recent comment from [deleted]:You are most welcomeI am happy to hear the issue is resolved. Please don't hesitate to contact us if there is anything else we can assist you with, we are always happy to helpHave a wonderful day ... Nicholas Pennisi Adding to an exisiting tableClosed   wpDataTables   Updated February 24, 2021 at 8:29am   4 Most recent comment from [deleted]:You are most welcome You can add iframes to the table by setting the column type to multi-line string and then pasting the iframe code to the row where you want to have it appear.I hope this helps pl ... Kiran front end calendar and merchant serviceClosed Pre-purchase questions for Amelia   Updated February 23, 2021 at 9:41pm   2 Most recent comment from [deleted]:Hi, Kiran!Thank you for your interest in Amelia.1. If you want the available classes to be displayed and then the customers to choose from them, you can use Events since they have a list view. You can ... Emmanuel Dodoo Cann Location RequiredClosed   Amelia   Updated February 23, 2021 at 9:19pm   4 Most recent comment from [deleted]:Hi, Kywong!Thank you for choosing Amelia.Unfortunately, at the moment it's not possible to make location selection mandatory. We are always looking for ideas on how to make Amelia better. So if y ... Joel Login settingsClosed   Amelia   Updated February 23, 2021 at 8:46pm   2 Most recent comment from [deleted]:Hi, Joel!Thank you for choosing Amelia.If Amelia Customers have a WordPress login, they can access the Panel with the same credentials. In order to set it this way, you have to connect your Customers ... Balogh Zoltán Employee settingsClosed   Amelia   Updated February 23, 2021 at 5:28pm   13 Most recent comment from [deleted]:Zoltan,I'm glad I could help.Please let us know if you have any other questions.Best Regards. Ian Cheng Qian Wu Service ExtraClosed   Amelia   Updated February 23, 2021 at 5:27pm   2 Most recent comment from [deleted]:Hi, Ian!Thank you for choosing Amelia.Unfortunately, there isn't a possibility of adding extras to services from packages. The extras can be added only when the service is booked separately.Howev ... Sheila Zayas SMS Reply MessageClosed   Amelia   Updated February 23, 2021 at 5:14pm   2 Most recent comment from [deleted]:Hello Sheila, There isn't a possibility for changing that number with Amelia's current built-in features, unfortunately, to some number to which customers could reply to. The message that ... Hussnain Amelia BugsClosed   Amelia   Updated February 25, 2021 at 1:18pm   12 Most recent comment from [deleted]:Hello Hussnain,I've just got feedback from our developer regarding this matter - for the issue when more Amelia shortcodes are on the same page, and they implemented some changes in the plugin r ... Mike Zoom link in iCal file?Closed   Amelia   Updated February 23, 2021 at 3:25pm   8 Most recent comment from [deleted]:You are welcome, Mike. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Shambavi Jayaramaiah Hide Total Number of PersonsClosed   Amelia   Updated February 23, 2021 at 2:59pm   7 Most recent comment from Aleksandar Vuković:You're welcome, ShambaviIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian Cheng Qian Wu Category ViewClosed   Amelia   Updated February 23, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hello Ian Cheng,thank you for reaching out; I will be happy to answer your questions!1) You can pick out the categories shown, absolutely:go to the page where you want categories to be shownadd an [am ...