As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Shota Ando Showing message "unavailable" when there is no time slot on some staffClosed   Amelia   Updated March 4, 2021 at 12:58pm   4 Most recent comment from [deleted]:Hi, Shota!Thank you for the detailed explanation.Unfortunately, at the moment it's not possible to add this message. Even if you use custom CSS, then this message will be shown all the time (when ... Dean Amelia shortcodesClosed   Amelia   Updated March 4, 2021 at 12:44pm   4 Most recent comment from [deleted]:You are welcome, Dean. There isn't an option to skip the first step , unfortunately, but we are releasing soon a new version 3.1. where there will be implemented one regarding this and this migh ... Beth Offering prerecorded content as well as liveClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 12:32pm   2 Most recent comment from [deleted]:Hi Beth,thank you for taking interest in Amelia!Yes you can use Zoom for your live courses as events; you can upload a video as media content to your page, and then create a custom field in Amelia tha ... Mj Patterson code 500 error why?Closed   Amelia   Updated March 4, 2021 at 12:32pm   4 Most recent comment from Aleksandar Vuković:Hi again MjThe other ticket is assigned to my coworker, so as soon as she reaches your ticket she will respond.If you don't know where to find the credentials for phpMyAdmin or cPanel, please rea ... Gary Mattox wpDataTables as a Stocks Watchlist?Closed   wpDataTables   Updated March 4, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello GaryFor users to enter their data, and have that data linked to their User ID, you would need to enable "users see and edit only own data", so their ID is automatically added to an integer colum ... Grant Holmes Paypal hook/loginClosed   Amelia   Updated March 4, 2021 at 11:22am   4 Most recent comment from Aleksandar Vuković:Good news, GrantThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Amanda Pereira Amelia slow to loadClosed   Amelia   Updated March 4, 2021 at 11:20am   2 Most recent comment from [deleted]:Hello Amanda, When it comes to loading times on one website - this is mostly determined by: The amount of data on the pageServer performanceHostingInternetLocal machine performanceDelayed requestsTh ... spounch when I try to save a table or create a new one, my site breaksClosed Pre-purchase questions for wpDataTables   Updated March 4, 2021 at 11:06am   10 Most recent comment from [deleted]:I'm glad to hear thatDo let us know if there is anything else we can assist you with.Have a wonderful day! Carren Jones refundClosed   Amelia   Updated March 4, 2021 at 10:11am   4 Most recent comment from [deleted]:Hi, Carren!That's great! We are glad you've changed your mind about Amelia.Unfortunately, it is not possible at the moment since Amelia doesn't store customer's info at all (what m ... Lori Gregor Chart Vertical Axis labelClosed   wpDataTables   Updated March 4, 2021 at 10:00am   6 Most recent comment from Aleksandar Vuković:Hi again LoriOur developers will work on this in the future, so I hope it will be resolved soon. Rani payment methodsClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 10:00am   4 Most recent comment from [deleted]:Hi, Rani!I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  Kelly Watson Suited To Our Scheduling RequirementsClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 9:26am   6 Most recent comment from Miloš Jovanović:HI Kelly,Can you try these 2 links.one is for the Kraken and other one is for the Codeable ( also the company that is doing the customization for us), so you can send the same inquire to both of the ... Javier Muñoz el servicio tecnico de amelia no contestaClosed   Amelia   Updated March 4, 2021 at 9:18am   2 Most recent comment from [deleted]:Hello Javier, thank you for reaching out. Colleagues are responding to your other tickets, please check them. Additionally, as this ticket is a duplicate, I will close it and you can continue the corr ... Carlos Rosario General informationClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 8:21am   3 Most recent comment from Carlos Rosario:Many thanks for your quick answer!Best wishes! Andres Choose seatingClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 8:12am   2 Most recent comment from [deleted]:Hi Andres,thank you for taking interest in Amelia!I am sorry to disappoint you, but unfortunately customizing the open spots in this way is not possible with the plugin's built-in features.Howe ...