As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Lidia Condición usuario wpClosed Pre-purchase questions for wpDataTables   Updated February 26, 2021 at 11:39am   2 Most recent comment from [deleted]:Hi LidiaThank you for reaching out to us.Please note that the official language for support is English so we will have to use Google translate to answer your questions, we apologize in advance in case ... samantha wakefield plug malfunction in multiple ways!Closed   Amelia   Updated February 26, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi, Samantha!Thank you for choosing Amelia.I'm sorry that you faced this issue.Please go to Amelia -> Customize, click on "Reset", and then on "Save". It should resolve the issue. If it doesn ... Alvaro Licence for full versionClosed   Amelia   Updated February 26, 2021 at 10:59am   4 Most recent comment from [deleted]:Hi, Alvaro!Thank you for the credentials.I assume somehow Amelia reverted to the Lite version.Therefore, please reinstall the purchased version and activate it using the code.How to reinstall Amelia:P ... Nicolas Is it possible to disable employee picker for the customerClosed   Amelia   Updated February 26, 2021 at 10:48am   4 Most recent comment from [deleted]:Hello Nicolas, Unfortunately, there isn't an action or filter hook in Amelia to customize the booking view .If you have any other questions or concerns feel free to open a new ticket and we wi ... Oswaldo Email short codeClosed   Amelia   Updated February 26, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Oswaldo!Thank you for choosing Amelia.When you create an Extra for a Service, the placeholders for that extra will be created in the placeholders list on the Amelia -> Notifications page. There ar ... Emma Hirst Employee PanelClosed   Amelia   Updated February 26, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi Emma,thank you so much for your kind inquiry!This is currently not possible in Amelia's features; only the assigned employee can edit their own service, to prevent any interference with schedu ... Vivien Feld Error 500 Please help me!!!! Nothing works anymoreClosed   Amelia   Updated February 26, 2021 at 10:02am   2 Most recent comment from [deleted]:Hi Vivien,thank you for reaching out.I'm sorry to hear that you're experiencing troubles; please provide me a temporary WP-admin login for your site where this happens, so we could log in an ... Kim Hartveld cannot add service because employee isn't foundClosed   Amelia   Updated February 26, 2021 at 9:35am   2 Most recent comment from [deleted]:Hello Kim, Thank you for your purchase. That seems like that there is some issue with the connection to the database, or it is up to your database configuration. Please provide me a temporary WP-ad ... Alejandra Amado Change service price not refreshClosed   Amelia   Updated February 26, 2021 at 9:28am   2 Most recent comment from [deleted]:Hi Alejandra,thank you for the kind inquiry!Yes, I have visited your website, and I see - couples therapy is 2500 at the moment.Price can be set up in multiple spots, so if you don't mind please ... Aleksey ProblemClosed   wpDataTables   Updated February 26, 2021 at 9:28am   2 Most recent comment from [deleted]:Hi Aleksey Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the i ... Vivien Feld How many PHP Limit need Amelia?Closed   Amelia   Updated February 26, 2021 at 9:04am   2 Most recent comment from [deleted]:Hello Vivien,thank you for the inquiry; I have responded to your PHP limit query and how to increase it in another ticket, you can reply to me there if you have more questions.We can close this ticket ... Vivien Feld Connection Problems - IMPORTANT!Closed   Amelia   Updated February 26, 2021 at 8:50am   3 Most recent comment from [deleted]:Hi Vivien,thank you for reaching out.I have checked; this could happen due to multiple factors, such as hosting, server capacity, amount of data that you have, etc.Yes, you can try increasing the limi ... Eze all my bookings dissapearedClosed   Amelia   Updated February 26, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi Eze,thank you for reaching out!Exactly, you didn't change anything, I understand.Before booking as a customer, you need to log out of your WP admin account. If you don't do so, then ther ... Cheryl Dalton GoToMeetingClosed Pre-purchase questions for Amelia   Updated February 26, 2021 at 8:05am   2 Most recent comment from [deleted]:Hi Cheryl,thank you for your kind inquiry.We are currently only integrated with Zoom itself; I will add your suggestion on our TO DO list and hopefully we will implement for some future updates.If yo ... Luis Ángel Errors with "Follow table filtering" chartClosed   wpDataTables   Updated February 25, 2021 at 9:37pm   9 Most recent comment from Aleksandar Vuković:We're glad to hear this, Luis. Thank you for sharing it with everyone, I'm sure it will come in handy! If you have any further questions or issues, please feel free to open a new ticket, an ...