We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Jones Admin Dashboard Not ShownClosed   Amelia   Updated February 17, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hello Frank, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Please provide me a temporary WP-admin login for your s ... Mr Mark Martin Assign location to employee or serviceClosed   Amelia   Updated February 17, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hello Mark, Apologies for replying a bit later, we had some non-working days due to a holiday in our country. The location is assigned to the employee - when you edit/open the employee on the Employ ... Francisco Payments in AmeliaClosed Pre-purchase questions for Amelia   Updated February 17, 2021 at 2:03pm   2 Most recent comment from [deleted]:Hi Francisco,thank you for taking interest in Amelia.Yes, we are integrated with WooCommerce. You can select them in our Payment settings, and use their available payment gateways.Selecting WooCommerc ... Paul Spalvieri Appointment viewClosed   Amelia   Updated February 17, 2021 at 1:31pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for your patience.Unfortunately, it's not possible to change the Appointment view on the back-end at the moment. But if you select the current day once, this option will remain ... Rekan Hattar Inquiries about CTA customization with ElemntorClosed   Amelia   Updated February 17, 2021 at 1:30pm   2 Most recent comment from [deleted]:Hello Rekan, Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.You need to either ad ... BRUCE YOUNG changes to appoinment booking screenClosed   Amelia   Updated February 17, 2021 at 1:12pm   4 Most recent comment from [deleted]:Hello Bruce, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Aleksandar is out of the office so I will try to help ... Paul Spalvieri Customer still cannot book appointmentsClosed   Amelia   Updated February 17, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi, Paul!Sorry for the delayed response, we don't work on weekends, and also it was a National holiday in Serbia.Could you please clarify what is wrong with the booking process? Looking forward t ... Daniel NGOUBE Amelia is not working correctlyClosed Pre-purchase questions for Amelia   Updated February 17, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi Daniel,I'm sorry to hear that; there are several factors that could influence this:- It could be a conflicting plugin; when did you install Amelia, and have you installed any other plugin aft ... Paul Spalvieri New Update issue with IOSClosed   Amelia   Updated February 17, 2021 at 12:23pm   2 Most recent comment from [deleted]:Hello Paul, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Could you please tell me is the issue the same as rais ... jsimone8 CustomizationClosed Pre-purchase questions for Amelia   Updated February 17, 2021 at 12:10pm   2 Most recent comment from Miloš Jovanović:Hi jsimone8,Thanks so much for your interest and sorry for the late reply.Unfortunately, it is not possible to achieve what you have described with the Amelia plugin. It is not possible to change th ... Gilles Tanguay Translation buttonClosed   Amelia   Updated February 17, 2021 at 11:47am   2 Most recent comment from [deleted]:Hi Gilles, Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday.There are labels for strings Employee/s ... Maximiliano Morena Upgrade licenseClosed Pre-purchase questions for Amelia   Updated February 17, 2021 at 10:52am   4 Most recent comment from [deleted]:Hi, Max!Your license was upgraded.You will be billed ARS1,944.39 on Feb 17, 2021, and ARS8,600.00 annually after that. Thank you for your decision again.Best Regards. Miroslav Rybníček Oracle database connectionClosed Pre-purchase questions for wpDataTables   Updated February 17, 2021 at 10:33am   2 Most recent comment from [deleted]:Hi MiroslavThank you for reaching out to us.At the moment, wpDataTables doesn't support Oracle databases. If you would like to see this feature implemented in one of our future releases please fe ... Annie Customer BookingClosed   Amelia   Updated February 17, 2021 at 9:53am   2 Most recent comment from [deleted]:Hello Annie,Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.I can see and fill in t ... Ijeoma Display settingClosed   wpDataTables   Updated February 17, 2021 at 9:52am   4 Most recent comment from [deleted]:Hi IjeomaYou are most welcome. If there is anything else we can assist you with please feel free to open a new ticket, we are always happy to helpHave a wonderful day!