As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ahmed Sleiman Table FilterClosed Pre-purchase questions for wpDataTables   Updated March 1, 2021 at 10:24am   3 Most recent comment from [deleted]:Hi Ahmed Thank you for reaching out to us.Yes, as you have already found out we do have the option to filter results. We can upgrade your account from Basic Subscription to Developer Subscription. You ... Thesis Boonrungsimon Confirmation emails not sent out.Closed   Amelia   Updated March 1, 2021 at 10:23am   2 Most recent comment from [deleted]:Hi, Thesis!I apologize for the delayed response, we don't work on weekends.I saw you opened another ticket with the same question and my colleague is already working on it.We ask our customers to ... Vivien Feld Packages bookingClosed   Amelia   Updated March 1, 2021 at 10:13am   2 Most recent comment from [deleted]:Hi, Vivien!I apologize for the delayed response, we don't work on weekends.Can you please provide us with a temporary WP Admin login, the name of the Package, and the URL to the page with Ameli w ... Adrian Gonzalez Escalante DashboardClosed   Amelia   Updated March 1, 2021 at 10:02am   4 Most recent comment from [deleted]:Hi Adrian, thank you for the kind reply.Can you let me know what you need assistance with; the reason why you have kindly provided your credentials? Adrian Gonzalez Escalante DatesClosed   Amelia   Updated March 1, 2021 at 10:00am   2 Most recent comment from [deleted]:Hi, Adrian!I apologize for the delayed response, we don't work on weekends.Unfortunately, it is not possible with built-in features in Amelia at the moment.We are always looking for ideas on how ... Philipp Scheucher Translation of Date & TimeClosed   Amelia   Updated March 1, 2021 at 9:56am   6 Most recent comment from [deleted]:Hello Philipp,  Glad to see you managed to find a way to achieve what you needed , thank you for letting us know and for sharing. You are welcome! I'm glad we could be of help. If you have any ... Sebastian Gendry Correct settings for caching pluginClosed   wpDataTables   Updated March 1, 2021 at 9:31am   7 Most recent comment from Aleksandar Vuković:You're welcome, SebastianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sebastian Gendry How to set the width in % of different columnsClosed   wpDataTables   Updated March 1, 2021 at 9:23am   6 Most recent comment from Aleksandar Vuković:You're welcome, SebastianGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. DORON KRINETZ Separate DB Connection IssueClosed   wpDataTables   Updated March 1, 2021 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello DORONThank you for your purchase.This usually happens when the connection credentials are not valid; if the server on which the separate database is doesn't allow remote connections; or if ... Nixon Eli Filter Image GalleryClosed   wpDataTables   Updated March 1, 2021 at 9:07am   5 Most recent comment from Aleksandar Vuković:Hello NixonThere's no tutorial for this. Simply put - each image is stored in your Media Library when you upload it. So, it's using WordPress function wp_upload_dir() for location of uploa ... DFSKarma Tables falling off screenClosed   wpDataTables   Updated March 1, 2021 at 8:50am   2 Most recent comment from [deleted]:DFSKarmaThank you for reaching out to us.Have you tried using the Responsiveness option in the table settings? This will allow you to collapse desired columns so your table would be mobile friendly.  ... Zahra Khalid Why am I still waiting to get a reply from youClosed   Amelia   Updated March 1, 2021 at 8:32am   2 Most recent comment from [deleted]:Hello Zahra,thank you for reaching out!My colleagues have responded to your tickets; please continue the correspondence on those tickets. Thank you for your kindness and patience! Andrea Pisani filter dropdwon element limitedClosed Pre-purchase questions for wpDataTables   Updated March 1, 2021 at 8:23am   9 Most recent comment from [deleted]:Hi Andrea  This can be achieved with our paid Powerful Filters addon, cascade filtering option.  You can find more detailed overview of the addon following this link.You can try wpDataTables add- ... Emma Hirst Booking OptionsClosed   Amelia   Updated February 26, 2021 at 10:16pm   12 Most recent comment from [deleted]:Hi, Emma!I'm glad to know we could find the solution.Please feel free to contact us if you have any other questions.Best Regards. Tim Gerber Call to undefined function have_rows()Closed   wpDataTables   Updated February 26, 2021 at 6:18pm   4 Most recent comment from Aleksandar Vuković:Hello TimThank you for your purchase, and for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ...