We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rudy Customer was able to pay without booking an appointmentClosed   Amelia   Updated April 15, 2021 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello RudyThis cannot happen. If there's only one time slot available for a certain date, like here, that time slot is automatically selected. The "CONTINUE" button would not be there if the time ... fercanjob Different email accounts for notifications from different ubicationsClosed   Amelia   Updated April 15, 2021 at 6:44pm   2 Most recent comment from Aleksandar Vuković:Hello FernandoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Howard Weng Different Payments Settings for different serviceClosed   Amelia   Updated April 15, 2021 at 6:42pm   4 Most recent comment from Aleksandar Vuković:Hello HowardI don't know why they can't coexist, but there is a reason why our developers weren't able to make it work. PayPal and Stripe can be turned on at the same time as On-Site. ... Soumaya Possibility for the customer to add eventsClosed   Amelia   Updated April 15, 2021 at 5:53pm   2 Most recent comment from Aleksandar Vuković:Hello SoumayaThank you for your purchase.Only website Administrators and Amelia Managers can create new events. Customers can only book an event, as attendees, but nothing more. Vivien Feld Change Zoom LinksClosed   Amelia   Updated April 15, 2021 at 5:45pm   2 Most recent comment from Aleksandar Vuković:Hello Vivien.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can only try and manually edit the meetings generated on ... Sinan Customer phone number not savedClosed   Amelia   Updated April 15, 2021 at 3:51pm   4 Most recent comment from Sinan:Thank you, I was testing while I was logged in as Admin, which solves the problem.Thanks again for a prompt response. Charmaine Ashmore Multiple services or client directly after each other book excluding buffering timeClosed   Amelia   Updated April 15, 2021 at 1:28pm   7 Most recent comment from [deleted]:Hi, Hanna!I'm sorry, I think my explanation was confusing.I wanted to say that usually, our customers apply buffer time anyways, since they don't need it to be applied to particular clients ... Simona Georgieva Amelia booking optionClosed Pre-purchase questions for Amelia   Updated April 15, 2021 at 1:11pm   4 Most recent comment from [deleted]:Hi, Alexander!First of all, thank you for choosing Amelia.We are currently working on the new Customize page which will have lots of options, but this one will have to wait since we didn't plan i ... Filippo Calabrese Slow page scrol on Amelia pagesClosed   Amelia   Updated April 15, 2021 at 12:41pm   32 Most recent comment from Miloš Jovanović:Hi Gila Dávid,Thank you for sharing this in the public ticket to inform other users.Have a nice day. Stéphane Quéré backend paymentClosed   Amelia   Updated April 15, 2021 at 11:44am   12 Most recent comment from Aleksandar Vuković:You're welcome, StéphaneIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joshua Palmer hoursClosed Pre-purchase questions for Amelia   Updated April 15, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi Joshua,thank you for taking interest in Amelia and for reaching out to us!I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in featur ... Jessica Pauley ScheduleClosed   Amelia   Updated April 15, 2021 at 11:16am   2 Most recent comment from [deleted]:Hi Jessica,thank you for reaching out to us.Please first try going to Amelia > Settings > General settings > Time Slot step and change it to 15 minutes.Once you do this, check option Use service du ... Pinnacle Institute Query StringsClosed   Amelia   Updated April 15, 2021 at 11:11am   8 Most recent comment from [deleted]:Good day!Woohoo, that's great!Regarding Zapier: I'm sorry, I forgot to forward our developer's response to you right after. My bad.Custom Fields are inside the JSON BOOKING field.Hope t ... Daniel Chen Change the Success MessageClosed   Amelia   Updated April 15, 2021 at 10:50am   6 Most recent comment from [deleted]:Hi Daniel,thank you for letting me know; and thank you for providing the credentials.Unfortunately I cannot use them as the image is changed in database, not Amelia WP settings.Is the image in the sam ... Gamze Vanessa Demirel-Weimar all working times does not matchClosed   Amelia   Updated April 15, 2021 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hello there.I'm sorry but I cannot quite understand what's going on. Can you please record your screen, or provide some screenshots, so I can understand the issue better?On your home page, ...