We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniela searchable table from site searchClosed Pre-purchase questions for wpDataTables   Updated April 16, 2021 at 11:46am   2 Most recent comment from Aleksandar Vuković:Hello DanielaThank you for your interest in wpDataTables.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.One search is on ... Ijeoma Security issue - Sql injection vulneraabilityClosed   wpDataTables   Updated April 16, 2021 at 11:29am   6 Most recent comment from Aleksandar Vuković:Hello again IjeomaWe're not sure where they're fetching the vulnerability data from, but in the last version of the plugin, all vulnerabilities were fixed.Can you send us a bit more data tha ... Fabi Viola WP Bakery compatibilityClosed Pre-purchase questions for Amelia   Updated April 16, 2021 at 11:11am   3 Most recent comment from Fabi Viola:Hi All seems to working fine with wpbakery, thanksFabi Greg Lowe Table info block errorClosed   wpDataTables   Updated April 16, 2021 at 10:09am   9 Most recent comment from [deleted]:Hi GregThank you for sharing this with us.I will forward it to our developers to see if there is anything else that can be done. Michael Pilon menus submenu indicatorClosed   wpDataTables   Updated April 16, 2021 at 9:18am   4 Most recent comment from Aleksandar Vuković:No worries, Mike.I replied to the other ticket a few hours ago, so make sure to check it out. Alejandro Flamerich About Search Field FilterClosed   wpDataTables   Updated April 16, 2021 at 9:05am   10 Most recent comment from Aleksandar Vuković:Hello again AlejandroOnly one underlying table can be edited anyway if you pass the correct selector, so you wouldn't be able to edit all data in this table, even if the search worked correctly. ... Terry Rauch multicolor barsClosed   wpDataTables   Updated April 16, 2021 at 8:17am   2 Most recent comment from Aleksandar Vuković:Hello TerryThis is the way the chart engines work. Like you said - you would need to pivot the table, so you have 2 rows and 8 columns, but I can understand how difficult that can be for live data.At ... Nic Balaceanu ReviewsClosed   Amelia   Updated April 16, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello NicI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our developers, but I'll kindly ... Meer Collective Amelia link not workingClosed   Amelia   Updated April 16, 2021 at 7:45am   2 Most recent comment from Aleksandar Vuković:Hello MeerThank you for your purchase.If you can see everything when you're logged in, and not when you're logged out, the issue is related to some security settings, which block content for ... Monika Wood DE-AT localisationClosed   Amelia   Updated April 16, 2021 at 7:08am   2 Most recent comment from Aleksandar Vuković:Hello MonikaThank you for your purchase.You can go to ../wp-content/plugins/ameliabooking/languages/ folder, and duplicate the "de_DE" folder. Rename the duplicate to "de_AT", and then enter that fold ... Michael Pilon creating URL links in tablesClosed   wpDataTables   Updated April 16, 2021 at 6:31am   2 Most recent comment from Aleksandar Vuković:Hello MichaelCan you please send me the Excel file you're trying to use? If the URL is valid (contains either http:// or https://), this formatting should work.An alternative would be to use HTM ... Michal Garbulinski Packages - 2nd appointment to be booked x days after 1st oneClosed   Amelia   Updated April 15, 2021 at 10:38pm   2 Most recent comment from [deleted]:Hi, Michal!Thank you for choosing Amelia.I'm afraid, there's no option to set the time required before booking to be changed dynamically according to the first appointment.However, I believ ... adelin 15 min durationClosed   Amelia   Updated April 15, 2021 at 10:20pm   3 Most recent comment from [deleted]:Hi, Adelin!Thank you for choosing Amelia.I'm glad you found the solution.Please let us know if you have any other questions.Best Regards.  Roshan Sujeebun how to configure user with Amelia Manager Role + Employee roleClosed   Amelia   Updated April 15, 2021 at 9:03pm   5 Most recent comment from Roshan Sujeebun:Hi IvanaWe tried it as per your guidance. And it is working.Thank you for your kind support.Roshan  luana PAYMENT ON FREE EVENTSClosed   Amelia   Updated April 15, 2021 at 7:50pm   2 Most recent comment from Aleksandar Vuković:Hello luanaThank you for your purchase.Please go to Amelia Settings/Payments and enable "Hide WooCommerce cart when price is 0":