We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lesly Manrique I can't download AMELIAClosed   Amelia   Updated April 18, 2021 at 9:17pm   4 Most recent comment from [deleted]:Hi, Lesly! That's great! I'm glad the issue was resolved. Please feel free to contact us if you have any other questions. Best Regards.  Amit SMS gateway configurationClosed Pre-purchase questions for Amelia   Updated April 17, 2021 at 2:38pm   5 Most recent comment from Ohofeed1:In the SMS gateway configuration, users can create or modify their own data. I use SMS gateway for movierulz4 and in that dashboard, we have TMS plugins that are really easy to use and works like a ... Gianni Malvasi Simultaneous bookingClosed Pre-purchase questions for Amelia   Updated April 16, 2021 at 11:12pm   7 Most recent comment from [deleted]:Hi, Gianni,That's great! I'm glad I could helpPlease let us know if you have any other questions.Best Regards.  Marco Automated Wordpress New User EmailClosed   Amelia   Updated April 16, 2021 at 11:10pm   5 Most recent comment from Marco:Thanks Liza! Stay well : ) Dr Mekawi problem in paymentClosed   Amelia   Updated April 16, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Husseinabdullah!Thank you for choosing Amelia.Please make sure that you set the integration according to our guide and also that you connected Services with WooCommerce products.I'd like to m ... Chapo Vip conference in AmelyaClosed Pre-purchase questions for Amelia   Updated April 16, 2021 at 6:03pm   2 Most recent comment from [deleted]:Hi, Chapo!Thank you for your inquiry and for letting us know about the Yoga demo site.We do have events in Amelia and we do have Zoom integration, but the thing is it's possible to set only one p ... js translationClosed   Amelia   Updated April 16, 2021 at 5:49pm   4 Most recent comment from [deleted]:I'm happy to hear this; thank you for letting me know.If you need anything else, please feel free to contact us Saugé King Not working on local siteClosed   Amelia   Updated April 16, 2021 at 5:14pm   2 Most recent comment from [deleted]:Hi Saugé,thank you for reaching out!I am very sorry to hear this happened - please go to Amelia > Customization > and Reset it.Then set the colors you'd like and Save.Please let me know if this ... Bryan Hobin Demo BackendClosed Pre-purchase questions for Amelia   Updated April 16, 2021 at 4:52pm   2 Most recent comment from [deleted]:Hi Bryan,thank you for taking interest in Amelia, and for reaching out to us!Yes, unfortunately there is some maintenance done inside the demos so we have them closed for now - they will be available ... Monika Wood payment methods available via stripeClosed   Amelia   Updated April 16, 2021 at 4:23pm   4 Most recent comment from [deleted]:Hi Monika,any payment gateway that can be downloaded via WooCommerce and registered with them can be used - it's just important that they have the payment gateway you wish available on WooCommerc ... Terry Rauch Customize Text in ColumnClosed   wpDataTables   Updated April 16, 2021 at 1:42pm   4 Most recent comment from [deleted]:You are most welcomeYou can achieve this using conditional formatting. For integer or float columns you can add a rule like this in the column settings/Conditional formattingand it will replace that ... Lee Lin Is there anyway to upload Events in bullk?Closed   Amelia   Updated April 16, 2021 at 12:53pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LeeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roman One or more columns doesn't have a header. Please enter headers for all columns in order to proceed.Closed   wpDataTables   Updated April 16, 2021 at 12:49pm   6 Most recent comment from Aleksandar Vuković:Hi again RomanIt's strange that you see this error on MySQL tables - they need to have origin headers by default, so you can simply remove "AS "" from the query - lose the alias, and load it with ... Nick Event calendar events won't showClosed   Amelia   Updated April 16, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Nick!Thank you for choosing Amelia.It looks like a conflict with another plugin.Please deactivate all other plugins except for our plugin, refresh the Event page, and see if it is resolved (it sho ... Rachel data inputClosed Pre-purchase questions for wpDataTables   Updated April 16, 2021 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello RachelThank you for your interest in our plugin, but unfortunately, something like this is not possible. There are no workarounds or add-ons which would allow anything similar.