We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jan Sala Add 2 price in eventClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 11:57am   6 Most recent comment from [deleted]:LSEI,Thank you for the clarification.The only thing I can do is to forward this information to our project managers. Actually, Amelia is being constantly improved, for example, we will launch a new up ... Chen Zhao A user cannot receive email when try to access the customer panelClosed   Amelia   Updated April 19, 2021 at 11:18am   3 Most recent comment from Aleksandar Vuković:Hello ChenAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you ... Xuan Integration in nested Pop-Up does not workClosed   Amelia   Updated April 19, 2021 at 11:15am   3 Most recent comment from Aleksandar Vuković:Hello XuanThanks for letting us know the issue has been resolved. At the moment we're having issues with Amelia's blocks in Elementor's popups, so using [shortcode] widget should work f ... Matt Sheeks Paypal SetupClosed   Amelia   Updated April 19, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello MattThank you for your purchase, and sorry for the inconvenience.When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing accoun ... Devin Holmes Google Calendar IntegrationClosed   Amelia   Updated April 19, 2021 at 11:04am   2 Most recent comment from Aleksandar Vuković:Hello DevinThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. We also do not have an integratio ... Andy Cereghino Dashboard count issues ?Closed   Amelia   Updated April 19, 2021 at 10:58am   4 Most recent comment from [deleted]:Hi, Andy!I should confess: your response made my dayThank you for your patience (and your sense of humour as well).There's no need to feel ashamed: it goes without saying that you're focused ... Stefan Confirmation fee for bookingClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 9:45am   3 Most recent comment from Stefan:Hi Ivana,Good to know, thank you!Stefan Nicholas Tan Plugin recommendation to click on table row and add to cartClosed   wpDataTables   Updated April 19, 2021 at 9:24am   10 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Roshan Sujeebun "Preselect Booking Parameters" not working after upgradeClosed   Amelia   Updated April 19, 2021 at 9:09am   10 Most recent comment from Aleksandar Vuković:Hello again RoshanI believe I have it fixed - my tests came back fine. Can you please check your website, and let me know?Lesly, I see your concern was addressed in another ticket with one of my co ... Admin Democratest Error in logsClosed   wpDataTables   Updated April 19, 2021 at 8:52am   4 Most recent comment from Aleksandar Vuković:Hello thereThe PHP SQL Parser we use has issues when you're using JOIN, UNION, CONCAT and sub-queries, so I guess that's causing the issue on your website.You would need to rewrite your que ... Jo WP fusion integrationClosed   Amelia   Updated April 19, 2021 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello JohannaThank you for your suggestion, I will forward it to our management, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" li ... kiefer Is there a way to purchase wpDataTables without using Paddle.net?Closed Pre-purchase questions for wpDataTables   Updated April 19, 2021 at 6:56am   2 Most recent comment from Aleksandar Vuković:Hello there.I'm sorry to hear you've been having problems in communication with Paddle. We never had any similar complaints about them, and we even receive daily emails that they forward whe ... Stéphane Quéré personalized schedulesClosed   Amelia   Updated April 19, 2021 at 5:28am   33 Most recent comment from Stéphane Quéré:Hi Ivana ,thank you Kazuki about functionalityClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 4:25am   3 Most recent comment from Kazuki:Thank you so much! Everything is clear now:) Brat Bane Employee financial overviewClosed Pre-purchase questions for Amelia   Updated April 18, 2021 at 10:51pm   2 Most recent comment from [deleted]:Hi, Brat!Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry.1. Yes, in Amelia you can alter the "main" schedule by adding Special days for each Employee. Spe ...