As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Edward Keeley Problems with Formatting TableClosed   wpDataTables   Updated May 17, 2021 at 10:32am   4 Most recent comment from [deleted]:You are most welcomeI am glad to hear the issue is resolved.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!  Pascal DUMAS annulation appointmentClosed   Amelia   Updated May 17, 2021 at 10:18am   2 Most recent comment from [deleted]:Hi Pascal,thank you for reaching out to usAppointments cancelled in Amelia need to be manually refunded.So, since this customer paid the booking with Stripe, you need to go to your Stripe account and ... Marcin Waszak DiviClosed   Amelia   Updated May 17, 2021 at 9:26am   6 Most recent comment from [deleted]:Hi Marcin,thank you for the kind replyI apologize for the later response, as we don't work on weekends.Categories are shown in Amelia Services Catalog view. Markus Saalomon Multi-translationClosed Pre-purchase questions for Amelia   Updated May 17, 2021 at 9:21am   12 Most recent comment from Miloš Jovanović:Hi Nikolaj,Yes, for both. For back-end (and part of the front-end), you change the language on the WordPress General Settings or include .po file if that translation doesn't exist, and for names ... deloche time slotClosed   Amelia   Updated May 17, 2021 at 8:12am   2 Most recent comment from [deleted]:Hi Chrystelle,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.Please go to Amelia > Settings > General Settings > change time slot step to 15 ... Roberto Bruno Remove Zip code from StripeClosed   Amelia   Updated May 15, 2021 at 7:43am   2 Most recent comment from [deleted]:Hi, Roberto!Thank you for choosing Amelia.I'm afraid, the ZIP code is Stripe's requirement, and we can't change it.Please let us know if you have any other questions.Best Regards.  Alessandro group bookingClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi, Alessandro!Thank you for your inquiry.In Amelia, both options are possible: you can set it the way that once a group of people books an appointment, this time slot becomes unavailable for further ... Robert Alexander Horn PeriodClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 9:57pm   2 Most recent comment from [deleted]:Hi, Robert!Thank you for your inquiry.If by a period you mean multiple days in a row, then it can be achieved only with Events in Amelia, since Services can last for up to 23h 30mins. But Events can l ... Emanuele gravela Connect more than one chart to the same tableClosed   wpDataTables   Updated May 18, 2021 at 7:41am   3 Most recent comment from [deleted]:Hi EmanueleThank you for your patience.Multiple charts created from the same source will not work properly on the page. You can create duplicate tables, and then create charts from those duplicate tab ... Roberto Bruno WPML translationClosed   Amelia   Updated May 14, 2021 at 2:53pm   12 Most recent comment from Ilse:Hi I guess I have the same issue here. The service is translated from '3 players' to '3 spelers' etc. But the translation is not visible. Other (non dynamic translations) work. N ... thomas gostkowski email - first setupClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 2:31pm   2 Most recent comment from [deleted]:Hi, Thomas!Thank you for your inquiry.Do you mean to use your email address for the purchase? Yes, sure. You can purchase amelia with your email address now and then request the ownership transfer fro ... Niall McKee Booking system not appearing properly on websiteClosed   Amelia   Updated May 14, 2021 at 2:25pm   8 Most recent comment from Niall McKee:It's ok, I managed to fix it now. Thanks Ilse participant amount - dynamic priceClosed   Amelia   Updated May 14, 2021 at 1:54pm   2 Most recent comment from [deleted]:Hi,thank you for reaching out to usAmelia currently has two option for multiple attendees who book the same slot by one person (one person brings 2 more people):Price increases by the number of peopl ... Willem van Zanten Employees are marked as awayClosed   Amelia   Updated May 14, 2021 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello WillemEmployees show as "Away" when you're looking at the Employees section outside employee's working hours.For example, if your employees work from 09:00 - 12:00, and you're vie ... Chris Event sync Google/OutlookClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 12:39pm   2 Most recent comment from [deleted]:Hi Chris, thank you for reaching out to us, and for taking interest in Amelia! Unfortunately, synchronization with Outlook calendar as well is not supported for Events at the moment, just for Services ...