We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mikey Haklander Gender optionsClosed   Amelia   Updated July 16, 2021 at 12:45pm   4 Most recent comment from [deleted]:Thank you so much Mikey!Now other can vote for it, and I will make sure to let the clients know that suggestion now exist if they request it, so that they can vote for your suggestion. If you have an ... Agence15zen Galoyer SMTP "Email has not been sent"Closed   Amelia   Updated July 16, 2021 at 12:43pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (o ... Dylan Updating purchase codeClosed   Amelia   Updated July 16, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi Dylan,thank you for reaching out to usPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Manage Domains ... Gladys loadingClosed   Amelia   Updated July 16, 2021 at 12:24pm   2 Most recent comment from [deleted]:Hi Gladys,thank you for reaching out to usIf you have issue with slow scrolling of the page, unfortunately, there is some conflict with the Divi theme and there are two solutions to this. Add this sc ... Tom Barton 403 error for users with Editor / Amelia Manager / Amelia Employee levelClosed   Amelia   Updated July 16, 2021 at 12:21pm   2 Most recent comment from [deleted]:Hi Tom,thank you for reaching out to usYes, they can only change individual ones, I'm afraid, not company ones.I'll kindly ask you to add it as a feature suggestion on this page. Features a ... Billy Confirmation Email based on serviceClosed   Amelia   Updated July 16, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hi Billy,thank you for reaching out to usAmelia only has notifications based on the actions taken, at the moment; I did receive this inquiry from multiple clients, so I'll kindly ask you to add ... Bernhard Jodeleit Table with PDFs in GridClosed   wpDataTables   Updated July 16, 2021 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello BernhardAttached PDF files open up in a new tab, and they can't be opened in a lightbox. You can use external sources, and add them in string-type columns with:NameAnd they would come up a ... Giulio empty value in filter.Closed Pre-purchase questions for wpDataTables   Updated July 16, 2021 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello GiulioThat field is used for filter reset, without the need to clear all added filters. If we hide this, and you make a wrong selection, you would need to clear filters by clicking on the "Clear ... Bernhard van Ham Creating automatic invoicesClosed   Amelia   Updated July 16, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi, Bernhard,Thank you for choosing Amelia.I'm afraid, at the moment invoices are not included in built-in Amelia's features. It is only possible to send invoices if you use our integration ... Sebastian Hernandez Hosting Upgrade/Combine multiple servicesClosed   Amelia   Updated July 16, 2021 at 11:36am   2 Most recent comment from [deleted]:Hi Sebastian,thank you for reaching out to us, and for such kind feedback! I'm happy you have been satisfied with the service so farYou can export Customers, Event Attendees, etc. by pressing the ... Emma Thompson Square integrationClosed Pre-purchase questions for Amelia   Updated July 16, 2021 at 11:11am   2 Most recent comment from [deleted]:Hi, Emma,Thank you for your inquiry.As far as I understand, by Square you mean the payment system, is that correct? If so, then I'm afraid we don't have a built-in integration with it, but ... Maurice Potgieter Can Amelia create Unique Customer CouponsClosed Pre-purchase questions for Amelia   Updated July 16, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi, Maurice,Thank you for your inquiry.1. Amelia can create Coupons that will be sent out to a Customer after a certain number of bookings (for example, each 5th booking is free, so Amelia will send ... Sandra Pradas packagesClosed   Amelia   Updated July 16, 2021 at 9:50am   11 Most recent comment from [deleted]:Hi Sandra,I'm glad to hear it worksFor the package, you can determine how many appointments they have to book immediately.In Package > Edit, you have an option saying Minimum Bookings Required.I ... Joseph Benson Different Treatment RoomsClosed   Amelia   Updated July 16, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi Joseph,thank you for reaching out to usThere is no option to have 2 employees booked together at the same time, I'm afraid; having multiple employees is a function to prevent overbooking of o ... Oussama Time SlotsClosed Pre-purchase questions for Amelia   Updated July 16, 2021 at 8:12am   4 Most recent comment from [deleted]:Hi Oussama,thank you so much for purchasing AmeliaAre you making this change in Service settings or in Employee's Work hours?