We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Reichel Daniela Cancled event participant remains in finance as outstanding paymentClosed Pre-purchase questions for Amelia   Updated July 21, 2021 at 10:55am   7 Most recent comment from [deleted]:Reichel,Our developer confirmed that it should work fine.However, we recommend you create a backup of the website before running this query just to be 110% sure that your database is safe.Best Regard ... Scott Lewis Developer documentationClosed   Amelia   Updated July 21, 2021 at 10:33am   2 Most recent comment from [deleted]:Hi ScottThank you for reaching out to us.We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API ... THIERRY Appointments Employee PanelClosed   Amelia   Updated July 21, 2021 at 10:17am   6 Most recent comment from [deleted]:Hello Moritz,(I do apologize for referring to you as Thierry I believed this was your last name);I'm glad to hear it works!We're here anytime, please let us know if you need anything elseI ... Asaf Add time options for appointment time and before and afterClosed   Amelia   Updated July 21, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Asaf,thank you for reaching out to usYou can go to Amelia > Settings > General Settings, and adjust the Time Slot Step to less than 30 minutes.Then go back to Amelia > Services, and you will have ... Debbie van Cleef Unclear entry in changelog employee locationClosed   Amelia   Updated July 21, 2021 at 9:28am   2 Most recent comment from [deleted]:Hi Debbie,thank you for reaching outThis refers to the issue that came up when employee has multiple locations so some of them did not appear properly.Employee can have multiple locations, however, un ... Jennifer Holm Holm After Update continue button just spinsClosed   Amelia   Updated July 21, 2021 at 8:57am   6 Most recent comment from [deleted]:Hi Jennifer,thank you for letting me know; I'm glad to hear thatThis fix is permanent and should not cause further issues; Guzzle library updates just as well so we are keeping up with their (and ... Tania Hiatt Deposit paymentClosed   Amelia   Updated July 21, 2021 at 8:45am   24 Most recent comment from Aleksandar Vuković:Hi again TaniaI just checked the file, and it's working just fine. I'm attaching it again, just in case that it somehow broke during upload.Try deleting other instances of ameliabooking-pro ... Tim Unable to add ServiceClosed   Amelia   Updated July 21, 2021 at 8:32am   2 Most recent comment from [deleted]:Hi Tim,thank you for contacting usI have replied to your previous ticket, so we can continue the correspondence there, and close this one as a duplicate. Thank you! Stephenie Packages and customer panelClosed Pre-purchase questions for Amelia   Updated July 21, 2021 at 8:17am   2 Most recent comment from [deleted]:Hi Stephenie,thank you for taking interest in Amelia, and for reaching out to usYes, I'm afraid that notifications are triggered by a booking; package purchase by itself is not a booking hence i ... krishna aura Can't add attendeesClosed   Amelia   Updated July 21, 2021 at 8:04am   7 Most recent comment from [deleted]:Hi Krishna,thank you for the kind replyAs this customization is not default in Amelia Event List, that is why conflict occurs.It probably can be done with some custom work, but our developers are ver ... Bobby A Sample forminator checkbox dataClosed Pre-purchase questions for wpDataTables   Updated July 21, 2021 at 6:52am   4 Most recent comment from Isidora Markovic:Hi Bobby, You are welcome.This will be included in the next update, so you do not have to worry about that. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for u ... Mauro Appointments payementsClosed   Amelia   Updated July 20, 2021 at 9:55pm   2 Most recent comment from [deleted]:Hi, Mauro,Thank you for choosing Amelia.1. I'm afraid, at the moment payments can be completed only at the moment of booking, and it's not possible to send a payment link to Customers with ... Justin Vogt Amelia ViewClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 9:14pm   2 Most recent comment from [deleted]:Hi, Justin,Thank you for your inquiry.In Amelia, Events can be displayed in two ways: as a List and as a Calendar.I believe, that the List view is quite similar to the demo site that you are referrin ... Stephen Step by step form using elementor global colour?Closed   Amelia   Updated July 20, 2021 at 8:52pm   2 Most recent comment from [deleted]:Hi, Stephen,Thank you for choosing Amelia.Amelia adjusts to the page builder and the theme that are used on the site, so probably Amelia's CSS wasn't properly applied due to a conflict with ... Nicole Emails Not going OutClosed   Amelia   Updated July 20, 2021 at 8:25pm   2 Most recent comment from [deleted]:Hi, Nicole,Thank you for choosing Amelia.Could you please clarify if you followed our documentation while setting up Amelia notifications?Also, what is the mail service that you use? If it's PHP ...