We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Soumyajit Mukherjee Payment gatewayClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi Soumyajit,thank you for taking interest in Amelia, and for reaching out to usAt the moment, Amelia does not have an integration with these payments; however, you can check if WooCommerce offers ex ... Ivan Salloum QuestionClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 8:49am   2 Most recent comment from [deleted]:Hi Ivan,thank you for reaching out to us, and for taking interest in AmeliaVia Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within P ... Joseph Nickerson table_view=excelClosed   wpDataTables   Updated July 20, 2021 at 8:23am   2 Most recent comment from Aleksandar Vuković:Hello JosephThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The standard view doesn't al ... Rosario Multi currency compatibilityClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 8:18am   2 Most recent comment from [deleted]:Hi Rosario,thank you for taking interest in Amelia, and for reaching out to usAmelia doesn't have multi currency, but if WooCommerce's multi-currency extension works for all other products, ... Liam RefundClosed   Amelia   Updated July 20, 2021 at 7:15am   2 Most recent comment from [deleted]:Hi Liam,thank you for reaching out to usI am very sorry to hear that; if there is any technical aspect that we can assist with please let me know.If not, please log into http://store.tms-plugins.com/ ... hedi A Error JS Error when filteringClosed   wpDataTables   Updated July 19, 2021 at 10:41pm   13 Most recent comment from Aleksandar Vuković:Hello hedi.100k rows of data is not a lot when using Server-side processing that splits the table into pages with 10, 50 or 100 rows, but when you're pulling all that to the page, it is a lot of ... Liv Change booking to different employeeClosed   Amelia   Updated July 19, 2021 at 9:41pm   6 Most recent comment from [deleted]:Liv,Thank you for your time and effort.Please let us know if you have any other questions.Best Regards.  Rachel Forgot Password in Customer Panel doesn't workClosed   Amelia   Updated July 19, 2021 at 9:39pm   4 Most recent comment from [deleted]:Hi, Rachel,You can try to use the SMTP mail service with the current settings. If test email notifications are not being sent, then it means that these settings don't suit your domain-based emai ... Korry Kawamura how to get old version, 3.2Closed   Amelia   Updated July 19, 2021 at 9:34pm   2 Most recent comment from [deleted]:Hi, Korry,Thank you for choosing Amelia.Sure, please see the attached file.In order to reinstall Amelia, please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activatio ... Tim custom fieldsClosed Pre-purchase questions for wpDataTables   Updated July 19, 2021 at 9:24pm   4 Most recent comment from Aleksandar Vuković:Hello Tim As Blazenka mentioned, using our query constructors, you're off to a good start, however the constructor is not an ultimate builder, so it often makes mistakes.You will eventually need ... Franck Problem with Amelia Booking PluginClosed Pre-purchase questions for Amelia   Updated July 19, 2021 at 8:40pm   2 Most recent comment from [deleted]:Hi, Franck,Could you please create a new ticket under the Amelia category, so we will be able to provide you with premium support?For that, please go to the https://tmsplugins.ticksy.com/, click on t ... Rudy Button Highlight IssueClosed   Amelia   Updated July 19, 2021 at 8:18pm   4 Most recent comment from [deleted]:Rudy,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards. Gabi Zoom Email LinkClosed   Amelia   Updated July 19, 2021 at 8:17pm   3 Most recent comment from [deleted]:Hi, Gabi,Thank you for choosing Amelia.Please make sure that you added your Employees as users under your Zoom account and connected their Amelia Employee profiles to their Zoom Users.Also, please mak ... Pascal Activating DomainClosed   Amelia   Updated July 19, 2021 at 7:57pm   4 Most recent comment from [deleted]:Hi, Pascal,You can activate Amelia on the new domain by entering the same purchase code on the Amelia -> Settings -> Activation page. Since you said you deleted the previous one, it should work fine.A ... ilashreianand google caledarClosed   Amelia   Updated July 19, 2021 at 7:48pm   4 Most recent comment from [deleted]:I'm glad to hear thatPlease feel free to contact us if you have any other questions.Best Regards.