We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DoQtor Staging SiteClosed   Amelia   Updated July 13, 2021 at 8:16am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usYou can use Amelia on the staging site, sure! GHENAM Export DataClosed   Amelia   Updated July 13, 2021 at 7:47am   2 Most recent comment from [deleted]:Hi GhenamThank you for reaching out to us.Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 tables with wp_amelia_ prefix that need ... Hannah King Scheduling detailClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 7:45am   2 Most recent comment from [deleted]:Hi HannahSince this is a duplicate ticket I will be closing this one and you can continue the thread on the previously replied ticket.Thank you for understanding. Anton Recipts when paying via StripeClosed   Amelia   Updated July 12, 2021 at 10:52pm   2 Most recent comment from [deleted]:Hi, Anton,Thank you for choosing Amelia.I'm afraid, at the moment invoices are not included in built-in Amelia's features.It is only possible to send invoices if you use our integration wit ... Russell Chau Unable to make an reservationClosed   Amelia   Updated July 12, 2021 at 10:17pm   4 Most recent comment from [deleted]:Hi, Russell,Sorry to hear that.Could you please clarify if this issue occurs with all the Services or only with specific ones?Also, please provide us with a temporary WP Admin login, so we will be abl ... Garion Bracken Email placeholder last 4 digits on cardClosed   Amelia   Updated July 12, 2021 at 9:26pm   2 Most recent comment from [deleted]:Hi, Garion,Thank you for choosing Amelia.At the moment, Amelia doesn't have access and doesn't store payment details of a Customer, therefore it can't be achieved with current built-in ... Samer Hassan 4.1 is blocking all frontend short codesClosed   Amelia   Updated July 12, 2021 at 7:09pm   9 Most recent comment from Konata:Thank you Samer.It worked!!  Ayishah Joanna Swiecinska google calendarClosed   Master-Detail Tables for wpDataTables   Updated July 12, 2021 at 4:07pm   6 Most recent comment from [deleted]:Hi AyishahIf you want the Zoom link to be added to your employee's connected Google Calendar, you need to add %zoom_host_url% to the description of the event in Amelia settings/Integrations/Goog ... Oscar Cruz IntegrationsClosed Pre-purchase questions for Amelia   Updated July 12, 2021 at 3:37pm   2 Most recent comment from [deleted]:Hi, Oscar,Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry.1. Amelia has integrations with Google Calendar and Outlook Calendar at the moment. Unfortunate ... damien hours questionClosed Pre-purchase questions for Amelia   Updated July 12, 2021 at 3:29pm   2 Most recent comment from [deleted]:Hi damienThank you for reaching out to us.Customers can reschedule their appointments for some other times, if you enable them access to the backend of Amelia by enabling Automatically Create Amelia C ... Zaur How to add "tel:" linkClosed   wpDataTables   Updated July 12, 2021 at 2:48pm   3 Most recent comment from [deleted]:Hi ZaurThank you for reaching out to us. We are glad to hear you were able to find a solution.I'll kindly ask you to add any feature suggestions you would like to see implemented in the plugin on ... Mark Employee ViewClosed   Amelia   Updated July 12, 2021 at 2:03pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Ricardo AL CREAR UNA TABLA DESDE FORMINATORClosed   wpDataTables   Updated July 12, 2021 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hello Ricardo.Thank you for your purchase.For future reference, please translate your comments into English.Sorry for inconvenience, Yes, you are right, there is an issue and this should not be limit ... Mohammed Al Ragom Zoom IntegrationClosed   Amelia   Updated July 12, 2021 at 11:51am   3 Most recent comment from [deleted]:Hi MohammedThank you for reaching out to us.This can't be hidden with any settings from within the plugin, but you can add some custom CSS on the Employee Panel page: div.am-cabinet-profile__zo ... Angel Gonzalez Feat requestClosed   Amelia   Updated July 12, 2021 at 11:46am   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!