We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elvin Can update, plug in does not workClosed   Master-Detail Tables for wpDataTables   Updated July 19, 2021 at 12:35pm   4 Most recent comment from Aleksandar Vuković:Hello Elvin.Blazenka is out of the office today, so I'll help you out.I was able to update the add-on without any issues from Dashboard/Updates:The update process depends on your website's ... Tapiwa Loading loopClosed   Amelia   Updated July 19, 2021 at 12:31pm   2 Most recent comment from Aleksandar Vuković:Hello TapiwaThank you for your purchase, and sorry for the inconvenience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Nishita ghosh Login/logout/registerClosed Pre-purchase questions for Amelia   Updated July 19, 2021 at 11:25am   45 Most recent comment from [deleted]:Hi again, Nishita,Please make sure that there's no other user in Amelia with the same email address as your Admin user has (I told it a couple of times already, but just in case).If I'm not ... Gerardo Camorlinga Time ZonesClosed   Amelia   Updated July 19, 2021 at 10:54am   7 Most recent comment from Aleksandar Vuković:Hello GerardoIvana is out of the office today, so I'll help you out.Most databases use UTC for storing times, but this varies from hosting provider to hosting provider. UTC+0 is the default setti ... Gerardo Camorlinga Date disappears on small screensClosed   Amelia   Updated July 19, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi again, Gerardo,Could you please clarify which page builder/theme you use on your site?Also, could you please provide us with the URL to the Customer panel with test access to it? You can post the ... Gerardo Camorlinga Customer Access Link CustomizationClosed   Amelia   Updated July 19, 2021 at 10:06am   2 Most recent comment from [deleted]:Hi, Gerardo,Thank you for choosing Amelia.Could you please provide me with a screenshot of the page with this message in order to avoid misunderstanding?Looking forward to hearing from you.  Todd Boss Embedding links within table resultsClosed   wpDataTables   Updated July 19, 2021 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello ToddI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.New tables can't be created dynamically, so what you' ... Tom Grimes pre-sales questions for upgradeClosed Pre-purchase questions for wpDataTables   Updated July 19, 2021 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello TomWe can upgrade your license and you'd pay the pro-rated price to upgrade to the lifetime version.We can't offer you any discounts, but there is an ongoing promotion on AppSumo, wh ... mustapha *Major flaw* No indication of their being a deposit paidClosed   Amelia   Updated July 21, 2021 at 10:42am   7 Most recent comment from [deleted]:Hi, Garion,Our developers requested additional details, so they will get a clearer idea of how it should work:Where would you like to see deposit info specifically (in a column, in an expanded row, e ... Marco Only 1 Extra Service scheduling the appointmentClosed   Amelia   Updated July 19, 2021 at 8:16am   5 Most recent comment from Outpeak SL:Hello Blaženka, Thank you so much for your help and your suggestion. Kindest regards. Jai Malviya Booking SystemClosed Pre-purchase questions for Amelia   Updated July 18, 2021 at 2:16pm   2 Most recent comment from [deleted]:Hi JaiThank you for reaching out to us.For each service you can set the maximum number of bookings per time slot. So if you have 10 laptops you can rent out from 9 to 11 you would set the service to b ... Gerardo Camorlinga Amelia NotificationsClosed   Amelia   Updated July 18, 2021 at 2:10pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  James Wright I have already purchased but accidently deleted my email containing the variation apiClosed Pre-purchase questions for Amelia   Updated July 18, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi JamesThank you for your purchase. You can access our store https://store.tms-plugins.com/login anytime where you can download the full version from and see your purchase code. Simply use the Fo ... Nathan Morris Amelia file uploads for EmployeesClosed   Amelia   Updated July 18, 2021 at 11:51am   2 Most recent comment from [deleted]:Hi NathanThank you for reaching out to us.Unfortunately, there isn't such possibility in Amelia with its current built-in features. Fields for employees' information are the ones available w ... Kim Stevenson packagesClosed   Amelia   Updated July 18, 2021 at 9:04am   2 Most recent comment from [deleted]:Hi KimThank you for reaching out to us.Unfortunately packages of services cannot be configured in that way.What might help you to achieve something similar to this is our option for creating discount ...