We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Isaiah External Database ConnectionClosed Pre-purchase questions for wpDataTables   Updated July 18, 2021 at 7:08am   2 Most recent comment from [deleted]:Hi IsaiahThank you for reaching out to us.Could you please explain a bit more what do you mean by communicate with PostgreSQL externally from the site ? You can connect to MSSQL, PostgreSQL and MyS ... Ashley Altidor Amelia bookingClosed   Amelia   Updated July 17, 2021 at 6:12pm   9 Most recent comment from [deleted]:I am glad to hear you were able to resolve the issue  If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Alexandre Location 1 and 2Closed   Amelia   Updated July 17, 2021 at 5:55pm   4 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Michael Flexible booking timesClosed   Amelia   Updated July 17, 2021 at 4:12pm   5 Most recent comment from [deleted]:Hi MichaIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be ... Marin Tapnoi Disable "Notify the customer(s)"Closed   Amelia   Updated July 17, 2021 at 4:07pm   2 Most recent comment from [deleted]:Hi MarinThank you for reaching out to us.You can disable this option permanently from Amelia-Settings-Notificationsbut once you disable this option please make sure to clear your website and browser c ... Jeremy amelia booking with Oxygen builderClosed   Amelia   Updated July 17, 2021 at 2:26pm   2 Most recent comment from [deleted]:Hi JeremyThank you for reaching out to us.If you are using a service specific shortcode and that service has Bringing anyone with you option enabled that is how the booking form will be displayed. If ... Anh Pricing table block feature?Closed Pre-purchase questions for wpDataTables   Updated July 17, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi Anh Thank you for reaching out to us. View-only, static pricing tables can be created with our plugin. The best table type for these tables would be Simple Tables, as you would be able to style eac ... Shawn Json data importClosed Pre-purchase questions for wpDataTables   Updated July 17, 2021 at 8:15am   4 Most recent comment from [deleted]:Hi ShawnThank you. I can see you are using the wpDataTables Lite, could you please tell me if you have updated it to the latest version?If yes please provide me a temporary WP-admin (administrator) u ... Mohamed Rashad Seemeless checkout with PayPalClosed   Amelia   Updated July 16, 2021 at 9:47pm   2 Most recent comment from [deleted]:Hi, Mohamed,Thank you for choosing Amelia.I'm afraid, at the moment this option isn't available with built-in PayPal payment in Amelia.You can suggest that as a feature request here, or che ... Newman double e-mail ( Amelia + outlook)Closed   Amelia   Updated July 16, 2021 at 9:27pm   4 Most recent comment from [deleted]:Newman,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Wim Can't display the last created servicesClosed   Amelia   Updated July 16, 2021 at 9:26pm   4 Most recent comment from [deleted]:Wim,Thank you for letting us know.Yes, we are trying to keep Amelia simple, but our users request more and more features, therefore we are always balancing between simplicity and functionality. And so ... Szabolcs Fekete Service not found on backend while appointment schedulingClosed   Amelia   Updated July 16, 2021 at 9:21pm   3 Most recent comment from [deleted]:Hi, Szabolcs,Thank you for choosing Amelia.And sorry for the delayed response.Please let us know if you have any other questions, and we will gladly help you out.Best Regards. mas customer did not get login detail email once booked for eventClosed   Amelia   Updated July 16, 2021 at 9:09pm   4 Most recent comment from [deleted]:Mas,Thank you for the clarification.If you want your Customer to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placeholder ... branko BuyingClosed Pre-purchase questions for Amelia   Updated July 16, 2021 at 9:00pm   2 Most recent comment from [deleted]:Hi, Branko,Thank you for your inquiry.Yes, Amelia will keep on working and all the features will remain the same, the only things that won't be available after the subscription gets expired are ... Stian Andreassen Problems with the Amelia-CatalogClosed   Amelia   Updated July 16, 2021 at 8:48pm   2 Most recent comment from [deleted]:Hi, Stian,Thank you for choosing Amelia.Could you please clarify if this issue occurred after the update to v4.0.0 or v4.0.1? If so, then it can be related to the outdated Guzzle version that was use ...