As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

christopher olsen changing the background color on prices in eventsClosed   Amelia   Updated July 26, 2021 at 9:24am   2 Most recent comment from [deleted]:Hi, Christopher,Thank you for choosing Amelia.All possible UI settings can be done in Amelia -> Customize (please note that in version 4.0.1 there are more customization options available, so make su ... Ian Bowden Increasing performance on event pageClosed   Amelia   Updated July 26, 2021 at 8:16am   17 Most recent comment from [deleted]:Ian,AHAHA you literally made my day.So, what you can do to fix that: 1. Please check in your Customers/Employees list if there is a Customer/Employee with your WP Admin's email address. If so, de ... Pierre Gathy Sorting by user's locationClosed   wpDataTables   Updated July 25, 2021 at 9:44am   2 Most recent comment from [deleted]:Hi Piere,thank you for reaching out to usAt the moment, tables can only be conditionally sorted per ascending and descending order.The ordering rules depend on the column type: for example, string col ... Asaf Extra customer for appointmentClosed   Amelia   Updated July 25, 2021 at 7:41am   4 Most recent comment from [deleted]:Hi Asaf,thank you for contacting backThere is no attachment in your message unfortunately, please advise. Mohamed Rashad Rescheduling appointments and Zoom integrationClosed   Amelia   Updated July 25, 2021 at 7:39am   2 Most recent comment from [deleted]:Hi Mohamed,thank you for reaching out to usYes, it will reflect because the appointment will be tied to another day then so Zoom data will change for this appointment for the time and date - link can ... Romain Folio Wrong license purchased upgrade neededClosed   Amelia   Updated July 25, 2021 at 7:37am   2 Most recent comment from [deleted]:Hi Folio,thank you for reaching out to usSure!Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases ... Julien Weekend feeClosed   Amelia   Updated July 25, 2021 at 6:47am   2 Most recent comment from [deleted]:Hi Julien,thank you for reaching out to usThe easiest way to do this is to have one employee for the workdays (Mon - Fri), one for Saturday, who will charge 15€, and one for Sunday who will charge� ... Alban de Larrard Page load speed questionClosed   Amelia   Updated July 25, 2021 at 6:45am   4 Most recent comment from [deleted]:Anytime AlbanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.I hope you're having a great weekend. Asaf Amelia bugs 4.0.1Closed   Amelia   Updated July 25, 2021 at 5:58am   2 Most recent comment from [deleted]:Hi Asaf,thank you for reaching out to us1. Email filed in booking form is required from settings and customize and it appears as required filed Have you removed the email from the required fields or ... Said Adaui LanguageClosed   Amelia   Updated July 25, 2021 at 5:38am   6 Most recent comment from [deleted]:Hi Said,for now Spain based Spanish, only marked Español has the most strings translated; you can switch it in WordPress > Settings > General > Language. Athanasios Mousiolis Restrict a serviceClosed   Amelia   Updated July 25, 2021 at 5:25am   4 Most recent comment from [deleted]:Hi Athanasios,thank you for letting me knowYou could optionally create work hour sets for until 19 and past 19; in the past 19 work hour set you would just add all services except for that one, so th ... Nitin Shah Guzzle library - Old VersionClosed   Amelia   Updated July 24, 2021 at 2:42pm   4 Most recent comment from [deleted]:Hi Nitin,thank you for the kind reply and for letting us knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Aengenheyster Wordpress Error when Editing a PageClosed   Amelia   Updated July 24, 2021 at 2:13pm   7 Most recent comment from [deleted]:Hi Daniel!Thank you for the kind replyPlease let me know, do you currently have 4.0.1 version? If so, have you purged the cache?If so, if you don't see anything in the back-end, the issue is rela ... Chris Martin Employee appointment followupClosed Pre-purchase questions for Amelia   Updated July 24, 2021 at 8:34am   2 Most recent comment from [deleted]:Hi Chris,thank you for reaching out to usI'm afraid that this notification type is currently available for customers only.I'll kindly ask you to add it as a feature suggestion on this page. ... Fatanah After clicking booking confirmation, the page loading to long the last page not appearClosed   Amelia   Updated July 24, 2021 at 7:57am   4 Most recent comment from [deleted]:Hi Fatanah,thank you for contacting backI replied to your other ticket as well, please send me the access.