We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Manuel Ayuso Google SheetsClosed   wpDataTables   Updated July 15, 2021 at 7:28am   6 Most recent comment from [deleted]:You cannot add new columns in a table linked to an existing data source. The only table type where you can add new columns is a manual table. All other table types pull the data from a data source, so ... DoQtor Redirect Page After SchedulingClosed   Amelia   Updated July 14, 2021 at 10:56pm   4 Most recent comment from [deleted]:You can customize the "Thank you" page in Amelia -> Customize, for example:You can see the changelog of the updates on our website here: https://wpamelia.com/changelog/Best Regards.  Ali Raza Amelia Event Calendar Date PickerClosed   Amelia   Updated July 14, 2021 at 10:13pm   2 Most recent comment from [deleted]:Hi, Ali,We are glad to hear that you are satisfied with Amelia.1. It's probably related because those Events are recurring Events or Events that last for multiple days. In this case, I'm af ... Jill Darlington-Smith booking page creationClosed   Amelia   Updated July 14, 2021 at 10:08pm   2 Most recent comment from [deleted]:Hi, Jill,Thank you for choosing Amelia.You can use one of the shortcodes and add it through the corresponding WP widget to the page.Looking forward to hearing from you.  Joseph Benson Multiple, Same Treatments in PackageClosed   Amelia   Updated July 14, 2021 at 1:41pm   4 Most recent comment from [deleted]:Anytime JosephIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romy Winkler ical fileClosed   Amelia   Updated July 14, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi Romy,thank you for reaching out to usI'm afraid, it's not possible to modify ics files at the moment. However, this feature is on our to-do list, and it will be added to one of the coming ... Giorgio Cancellation of renewalsClosed   Amelia   Updated July 14, 2021 at 1:15pm   4 Most recent comment from [deleted]:Thank you Giorgio,I have requested that one to be canceled as wellI wish you a great day! Daryl Ornsby Show relationship data on one rowClosed   wpDataTables   Updated July 14, 2021 at 12:58pm   2 Most recent comment from [deleted]:Hi DarylThank you for reaching out to us.Unfortunately our plugin does not support parent/child relations. You can use CONCAT function to merge values inside one column but you cannot create multi-l ... Pamela Sithole Booking Multi servicesClosed   Amelia   Updated July 14, 2021 at 12:05pm   4 Most recent comment from [deleted]:Hi Pamela!Maybe using service specific shortcode would help then?[ameliabooking service=1]Then only that service will show, if that would be easier for your client.Extra is tightly connected to the s ... Pedro DoubtClosed Pre-purchase questions for Amelia   Updated July 14, 2021 at 11:55am   2 Most recent comment from [deleted]:Hi Pedro,thank you for reaching outYes, at the moment service duration (rent time per one time slot) is fixed. You can allow your clients to book multiple slots at once, if they are available, with ou ... THIERRY After Client Package endsClosed   Amelia   Updated July 14, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi ThierryThank you for reaching out to us.Once a client makes his first booking he will have created his account in Amelia and he will be able to use the Customer Panel no matter if this was done whe ... Anas Kay Service Frontend does not appearClosed   Amelia   Updated July 14, 2021 at 10:24am   4 Most recent comment from [deleted]:Hi AnasI am glad to hear you were able to find that solution.You can hide the employee drop-down using this custom CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { dis ... Matt Swan Latest v4 UpdateClosed   Amelia   Updated July 14, 2021 at 10:03am   21 Most recent comment from [deleted]:Hi TaniaI completely understand, I can imagine how frustrating that can be, and we are doing our best to help everyone in the shortest time frame possible. That is why I wanted to suggest opening sepa ... Daryl Ornsby Additional Columns in tableClosed   wpDataTables   Updated July 14, 2021 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello DarylI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.SQL query-based tables are tables linked to an existing data s ... Steve Deakin More V4 Ameila Plugin issuesClosed   Amelia   Updated July 14, 2021 at 9:53am   4 Most recent comment from [deleted]:Hi SteveThank you for reaching out.This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications page in Ame ...