We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andre-Karl Belair Number of appointments allowed per monthClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi Andre-Karl Thank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this pag ... Mandy Oldfield Amelia update problemClosed   Amelia   Updated July 13, 2021 at 11:28am   8 Most recent comment from [deleted]:Hi Mandy,thank you for the new links; can you please let me know what kind of fix have you applied so that we would know how to proceed with resolving this?Also, please make sure that Load Entities is ... Mark Employee 'Away' conflict with special DayClosed   Amelia   Updated July 13, 2021 at 10:45am   6 Most recent comment from [deleted]:Hi Mark,thank you!A lot of your employees have empty work hours:This can be another reason they are shown as Away; this also happens when you're looking at the Employees section outside employee ... Till Werner Load load loadClosed   Amelia   Updated July 13, 2021 at 10:38am   12 Most recent comment from Aleksandar Vuković:Hello Till.I cannot replicate the issue on your website. As you can see from the attached screenshots, I can edit each event in this date range, and I can access the "Attendees" list.You are on v3. ... Tania Hiatt Website issuesClosed   Amelia   Updated July 13, 2021 at 10:30am   19 Most recent comment from Tania Hiatt:no worries, thanks Ivana Kouji Cannot be setClosed   Amelia   Updated July 13, 2021 at 10:27am   4 Most recent comment from [deleted]:We completely understand. Please don't hesitate to contact us if there is anything we can assist you in the future.Have a wonderful day!  Richard Person didn't receive confirmation emailClosed   Amelia   Updated July 13, 2021 at 10:17am   32 Most recent comment from Richard:Hi Liza,Thanks for the update. I hope the solution will work. If there are still any issues, I'll get in touch again (fingers crossed).Have a great day.Cheers,Richard Lindi Janse van Rensburg email templates goneClosed   Amelia   Updated July 13, 2021 at 9:52am   3 Most recent comment from [deleted]:Hi LindiThank you for reaching out to us.This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications page ... Kevin Boonekamp Designated confirmations per eventClosed   Amelia   Updated July 13, 2021 at 9:40am   3 Most recent comment from Kevin Boonekamp:Hi Lisa,Thanks for the quick reply! 8 weeks is more than perfect, we still need some time to implement the workflow.Looking forward to the update! Matjato Cliford Monyela Location for Amelia BookingsClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 9:37am   9 Most recent comment from [deleted]:Hi MatjatoFrom the screenshot you provided it doesn't seem like you have assigned any services where the custom fields will appear.some of the dates are not aligned  - Could you please explain ... Hussnain Email notifications now showing body textClosed   Amelia   Updated July 13, 2021 at 9:06am   12 Most recent comment from [deleted]:That's great! I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  Ali Raza Outlook Integration with EmployeesClosed   Amelia   Updated July 13, 2021 at 8:57am   4 Most recent comment from [deleted]:Hi Ali,that is good to hearIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. TAFF Booking Without Specifying EmployeeClosed   Amelia   Updated July 13, 2021 at 8:42am   5 Most recent comment from [deleted]:Hi, TAFF,Thank you for choosing Amelia.Julio is absolutely right: since there's no such an option in Amelia at the moment, it can be achieved only with a workaround. So, you can create a "dummy e ... oliver blaum hubspot integrationClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 8:40am   4 Most recent comment from [deleted]:Hi OliverYou can use WPML but it would only translate static strings. Dynamic strings, unfortunately, cannot be translated with WMPL or any other multi-lingual plugin. One of our customers used PolyLa ... beezley Multi-Vendor VersionClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 8:23am   2 Most recent comment from [deleted]:Hi Beezley,thank you for taking interest in Amelia, and for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately; I'll kindly ask you to ...