We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Manuel Zolezzi Volpi Display time zoneClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 8:21pm   8 Most recent comment from [deleted]:Juan,I'm afraid, this feature is not on our roadmap yet.It probably can be done with some custom work, but our developers are very busy at the moment, so they won't be having the time for cu ... Shehbaz Afzal Google Unverified WarningClosed   Amelia   Updated July 20, 2021 at 5:11pm   6 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  elv Form labels and descriptionClosed Pre-purchase questions for wpDataTables   Updated July 20, 2021 at 4:22pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Robert Lewis reporting from specific custom form fields in booking registrationClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 3:57pm   2 Most recent comment from [deleted]:Hi RobertThank you for reaching out to us.I'm afraid, at the moment it's possible only to export basic information: a list of Customers, a list of Appointments, a list of Events. It's ... ANTONY PARSONS Payment optionsClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 12:55pm   2 Most recent comment from [deleted]:Hi, Antony,Thank you for your inquiry.Worldpay is not one of Amelia's built-in payment methods at the moment. However, it can probably be used as a payment getaway through WooCommerce integration ... Christoph Kind Seperate Notifications for each eventClosed   Amelia   Updated July 20, 2021 at 12:32pm   2 Most recent comment from [deleted]:Hi, Chris,Thank you for choosing Amelia.I'm afraid, this option isn't available at the moment. There's only one template for each Appointment or Event notification, and it can either ... Karol Chołajczyk transferring the plugin to a different domainClosed Pre-purchase questions for wpDataTables   Updated July 20, 2021 at 12:17pm   4 Most recent comment from [deleted]:Hi Karol We can deactivate the licence on the old domain from our side but you will need to activate it on the other domain from wpDataTables Settings - Activation. Just tell us the purchase code and ... Oláhné Korda Veronika RefundClosed   Amelia   Updated July 20, 2021 at 11:51am   2 Most recent comment from [deleted]:Hi Oláhné,thank you for reaching out to usPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/ ... Ricardo Calendar Keeps LoadingClosed   Amelia   Updated July 20, 2021 at 11:37am   2 Most recent comment from [deleted]:Hi Ricardo!Thank you so much for reaching out to usYes, it would be great if they would be willing to check the server speed and data quantity (how quickly the information is retrieved) - the speed do ... Jonah Faigel Updating from 3.3-4.01Closed   Amelia   Updated July 20, 2021 at 11:22am   3 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.Please download the full version from our store https://store.tms-plugins.com/login. My suggestion is to update the plugin manually by following these steps ... Julio Event with Woocommerce IntegrationClosed   Amelia   Updated July 20, 2021 at 11:12am   2 Most recent comment from [deleted]:Hi JulioThank you for reaching out to us.When the entire booking process is completed, the customer has entered card information and payed for the booking, then the email is being sent.So there is no ... Rohan first name and last name for logged in usersClosed Pre-purchase questions for Amelia   Updated July 20, 2021 at 11:04am   6 Most recent comment from [deleted]:Hi Rohan,thank you for the kind replyHere is the link to the backend demo; you can test this out here, but it is the safest way to go to test it live.You can download Amelia Lite and try there. mattycl Special AppointmentsClosed   Amelia   Updated July 20, 2021 at 10:52am   2 Most recent comment from [deleted]:Hi mattyclThank you for reaching out to us.If you are referring to multiple clients booking the same time slot this can be achieved by increasing the service's maximum capacity Just make sure to ... Tommy De Ruyck User RolesClosed   Amelia   Updated July 20, 2021 at 10:42am   6 Most recent comment from [deleted]:Tommy,Maybe you can re-create the Amelia Manager role after the update then? It's a bit time-consuming, but since we have updates only every 2 months, you won't have to do it that often.Also ... leander LanguageClosed   Amelia   Updated July 20, 2021 at 10:16am   18 Most recent comment from Aleksandar Vuković:We cannot replicate the issue on our staging, demo, local or test websites, so the plugin is working correctly. Something on your end is causing it not to work, and without excluding plugins (or the t ...