We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcos woocommerce payment integrationClosed Pre-purchase questions for Amelia   Updated July 14, 2021 at 9:42am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Israel Tavares AMELIA + Client-partner to create reservationClosed   Amelia   Updated July 14, 2021 at 9:13am   2 Most recent comment from [deleted]:Hi Israel,thank you for reaching outThat is true, I'm afraid - Amelia does not have this functionality.All commission payments can go to one account alone (so people working split on commissions ... Carolien Link Amelia to WoocommerceClosed   Amelia   Updated July 14, 2021 at 9:11am   2 Most recent comment from [deleted]:That's the one, TomBut please do feel free to contact me back if you need any assistance regarding it.I wish you a great day in the meantime! marilyn deguire Calendar views and packagesClosed   Amelia   Updated July 14, 2021 at 9:00am   7 Most recent comment from [deleted]:Hi Marilyn,thank you for contacting backThat is the display of the recurring appointments, customer picks a start time and date on the calendar view, they choose to repeat the appointment, and they ar ... Gerardo Camorlinga Custom FieldsClosed   Amelia   Updated July 14, 2021 at 8:54am   4 Most recent comment from [deleted]:Anytime GerardoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ali Raza WooCommerce Smtp and Amelia SmptpClosed   Amelia   Updated July 14, 2021 at 8:45am   4 Most recent comment from [deleted]:Hi Ali,I haven't had reports about the conflicts so far, to be honest; on the other hand customers who do use Woo emails never mention which credentials they use (same SMTP as Amelia or different ... Fin returnClosed Pre-purchase questions for Amelia   Updated July 14, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi FinThe most common reason for this is that the email associated to the purchase was misspelled and the email could never come through. Could you please tell us the email you used so we can locate ... Julio Can I Delete Purchased Package From Customer Panel?Closed   Amelia   Updated July 14, 2021 at 8:27am   6 Most recent comment from [deleted]:Julio,Sorry for disappointing you.Please let me know if I can help you with anything else.Best Regards. DIEGO D SANTOS Erro CríticoClosed   Amelia   Updated July 14, 2021 at 7:59am   11 Most recent comment from [deleted]:Hi DiegoIssues with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your webs ... DoQtor Employee ViewsClosed   Amelia   Updated July 14, 2021 at 7:57am   4 Most recent comment from [deleted]:Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list ... Ana Is WPdata tables compatible with event espressoClosed Pre-purchase questions for wpDataTables   Updated July 14, 2021 at 7:15am   2 Most recent comment from Aleksandar Vuković:Hello AnaThank you for your interest in wpDataTables.We're not familiar with this plugin, so we can't guarantee that it will work correctly.If Event Espresso stores the data in the database, ... Yasas WoocommerceClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 9:33pm   2 Most recent comment from [deleted]:Hi, Yasas,Thank you for your inquiry.Yes, sure. Amelia has integration with WooCommerce, so you can check how it works here.Please feel free to ask any other questions you might have.Best Regards. Joci Pre sales questionsClosed Pre-purchase questions for Amelia   Updated July 13, 2021 at 2:22pm   6 Most recent comment from [deleted]:Hi JociWe have Web Hooks that can be connected through Zapier to third party applications so I think that this connection should be possible. You can read our documentation about Web Hooks here and ... Catie Urgent!!! Missing Booking SlotsClosed   Amelia   Updated July 13, 2021 at 12:50pm   2 Most recent comment from [deleted]:Hi Catie,thank you for contacting again; I have replied to your previous ticket - your case is with the developer now so correspondence can continue thereHe will reach out as soon as possible.Thank yo ... Anton Payment and receiptClosed   Amelia   Updated July 13, 2021 at 12:17pm   2 Most recent comment from [deleted]:Hi AntonThank you for reaching out to us.The invoices can be generated in Stripe since Amelia doesn't have a feature for that at the moment. It is only possible to send invoices automatically if ...