As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Richard amelia only works on some pagesClosed   Amelia   Updated July 24, 2021 at 7:44am   2 Most recent comment from [deleted]:Hi Richard,thank you for reaching outI responded to this inquiry in the previous ticket so we can continue the correspondence there, and close this one as a duplicate.Thank you! Richard when i click the amelia icon for it to load my shortcode it doesnt do anythingClosed   Amelia   Updated July 24, 2021 at 7:43am   5 Most recent comment from [deleted]:Hi Richard,thank you for the kind replyBlazenka is out of the office at the moment, so I hope that you don't mind me replying.Please go to Amelia > Settings > Activation, and turn on the slider ... Matthew Bambrick notificationsClosed   Amelia   Updated July 24, 2021 at 7:42am   8 Most recent comment from [deleted]:Hi Matthew,thank you for letting us know; Blazenka is out of the office at the moment, so I hope that you don't mind me replyingIf you have any further questions or issues, please feel free to op ... TAFF shortcodesClosed   Amelia   Updated July 24, 2021 at 7:00am   4 Most recent comment from [deleted]:Hi there,Liza is out of the office at the moment, so I hope that you don't mind me replyingThis depends from the number of the services, and also from the theme and site layout - you can try chan ... Tim Cannot add image from front end employee add eventClosed   Amelia   Updated July 24, 2021 at 6:55am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usImages can only be managed from the backend at the moment, I'm afraid.I'll kindly ask you to add it as a feature suggestion on this page. Features are ... minsu creating an Amelia booking link to button (wordpress)Closed Pre-purchase questions for Amelia   Updated July 24, 2021 at 6:42am   2 Most recent comment from [deleted]:Hi Minsu,thank you for reaching out to usAre you trying to create a pop up for Amelia, or inserting the shortcode? Please let me know Matthew Bambrick Shortcodes in WooCommerceClosed   Amelia   Updated July 24, 2021 at 6:15am   4 Most recent comment from [deleted]:Hi Matthew,thank you for the kind replyNot yet unfortunately - for now WooCommerce only pulls this information from Amelia.I'll kindly ask you to add it as a feature suggestion on this page. Fea ... Jorge Juan Berzosa Velasco reset all wpdatatablesClosed   wpDataTables   Updated July 24, 2021 at 5:19am   2 Most recent comment from [deleted]:Hi Jorge,thank you for reaching out to usIn order to delete existing tables and data, go to wpDataTables > Settings, and make sure to uncheck this option as it's preventing tables from being d ... Asaf Registration as Customer with Phone numberClosed   Amelia   Updated July 23, 2021 at 9:50pm   2 Most recent comment from [deleted]:Hi, Asaf,Thank you for choosing Amelia.1. You can disable email address as a mandatory field in Amelia -> General Settings:2. I'm afraid, it's not possible to create a Customer or a Custome ... Mihai Grescenko Entities queryClosed Pre-purchase questions for Amelia   Updated July 23, 2021 at 9:31pm   2 Most recent comment from [deleted]:Hi, Mihai,Thank you for your inquiry.1. I'm afraid, at the moment we have no queuing option and no post-like features in Amelia.2. We just implemented a new Customize feature, and it allows to m ... Jen Integration with QuickbooksClosed Pre-purchase questions for Amelia   Updated July 23, 2021 at 8:38pm   2 Most recent comment from [deleted]:Hi, Jen,Thank you for your inquiry.I'm afraid, at the moment Amelia doesn't have integration with Quickbooks.Amelia sends data about each Appointment to the payment system accounts, and fr ... Ian Bowden Getting email working optimallyClosed   Amelia   Updated July 23, 2021 at 8:15pm   4 Most recent comment from [deleted]:Ian,Thank you for the clarification. Yes, I saw that part, I asked that question because it wasn't clear to me if you set mail service to WP Mail with the Fluent SMTP WP plugin or without. This ... Richard I am unable to use amelia on any pages on my website.Closed   Amelia   Updated July 23, 2021 at 7:57pm   3 Most recent comment from [deleted]:Hi, Richard,Sorry to hear that you faced this issue.As Said mentioned below, please make sure that you set Services up according to our documentation. Each Service should be assigned to at least one ... Johan Harahap Purchase license is invalid or expiredClosed Pre-purchase questions for wpDataTables   Updated July 23, 2021 at 2:59pm   9 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Niels Roest Amelia plugin not visible on mobile deviceClosed   Amelia   Updated July 23, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi Niels,thank you for reaching out to usIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.