Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi, I have a few questions. The biggest issue I have is with cancellations. We run lessons outdoors. We are based in London. So one in every 8 or so lessons is cancelled, and I need to allow potentially dozens of customers to rebook. When I cancel a lesson, what happens? Does your system automatically issue credit so they can rebook another session? Does it cost me money for this to happen? I use Stripe, and so can't issue refunds as the costs would put me out of business. I use a woocommerce store credit solution which, whilst I don't get charged, is terrible and I need a better solution..
Hi, Stuart,
Thank you for your inquiry.
I'm afraid, it's not possible to refund customers automatically at the moment with the current built-i features in Amelia. Thus, refunds should be done manually through your account in the payment system.
Please let us know if you have any further questions.
Best Regards.
Yes, I'm issuing credit currently and is the problem I'm currently looking for a solution for. It's not scalable. It's a nightmare because our activities are outdoor and we have to reschedule dozens of bookings a month due to British weather. I hope this is on the product backlog. How about rescheduling? So if we need to cancel an event, the customer can reschedule it??
Stuart,
I'm sorry for that.
Yes, automatic refunds are on our to-do list for future updates. They weren't implemented yet since Amelia doesn't save payment details of the Customers (what makes it so GDPR-friendly), and in order to achieve that we will have to change the entire payment logic.
Your Customers can reschedule their Appointments on the Customer panel if you give that permission in Amelia -> Settings -> Roles Settings -> Customer:
And since all Events are considered as an individual, and not connected like service booking by the same employee, Customers can for now only cancel an Event, and go to book a new one, I'm afraid.
Best Regards.