We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marion Denorme More Details popup and column styleClosed   Master-Detail Tables for wpDataTables   Updated August 24, 2021 at 3:51pm   2 Most recent comment from [deleted]:Hi DenormeThank you for reaching out to us.You can set the Mater detail link to appear as a button and you will be able to modify the text. Also you can change the pop up title if you want it to matc ... Yassine SOUKRET Remove colomns nameClosed   wpDataTables   Updated August 24, 2021 at 2:59pm   4 Most recent comment from [deleted]:Hi YassineThis could be caused by a conflict with the theme's CSS. We are not able to replicate the issueCan you please change the theme and see if the issue is resolved? If not, then please de ... Artur Borger Hide chart before it is fully loadedClosed   wpDataTables   Updated August 24, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi ArturThank you for reaching out to us.Unfortunately, there's not much you can do to increase the loading speed. An Admin-Ajax call is then being run to generate the chart, so I suppose that c ... OmegaPrime PRIVATE TICKET #2853206Closed Pre-purchase questions for Amelia   Updated August 24, 2021 at 12:26pm   6 Most recent comment from OmegaPrime:Hi Liza,Thank You Ivana did reply. adeel CustomizationClosed Pre-purchase questions for Amelia   Updated August 24, 2021 at 12:16pm   4 Most recent comment from [deleted]:Adeel,Sorry for the delayed response.I'm afraid, it's not possible at the moment with the current built-in features in Amelia.It probably can be done with some custom work, but our developer ... Nick wpdatatables and woocommerceClosed Pre-purchase questions for wpDataTables   Updated August 24, 2021 at 12:05pm   2 Most recent comment from [deleted]:Hi NickThank you for reaching out to us. At the moment, we don't have a native WooCommerce integration, so pulling data from WooCommerce's database can only be achieved using MySQL query-ba ... Willard Incorrect recurring datesClosed   Amelia   Updated August 24, 2021 at 1:39pm   12 Most recent comment from [deleted]:Willard,I just received a response from our developers: it turned out there's a bug. It will be fixed in the next update.Sorry for this inconvenience.Please let us know if you have any further qu ... Tomasz Upgrade from Amelia Basic to PROClosed   Amelia   Updated August 24, 2021 at 10:17am   4 Most recent comment from [deleted]:Hi Tomasz,I have sent your request in the previous ticket so we can continue the correspondence there, and close this one as a duplicate Francis Meleard Price into date calendarClosed Pre-purchase questions for Amelia   Updated August 24, 2021 at 10:07am   2 Most recent comment from [deleted]:Hi Francis,thank you for reaching out to usAt the moment, prices can be set per service or per employee (if you have multiple employees per one service).Unfortunately, prices can't be listed next ... Eric Hartke filter positioning as stepsClosed   Powerful Filters for wpDataTables   Updated August 24, 2021 at 9:42am   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... Quentin Castellano Pre-Purchase / Location limit bookingClosed Pre-purchase questions for Amelia   Updated August 24, 2021 at 9:36am   4 Most recent comment from [deleted]:Hi QuentinUnfortunately Amelia doesn't have any particular way to set booking limitations.If you want to allow multiple clients booking the same time slot this can be achieved by increasing the ... Paul A Warloski ServicesClosed   Amelia   Updated August 24, 2021 at 9:25am   4 Most recent comment from [deleted]:Hi Paul,thank you for elaboratingThat would be a bit tricky, as Amelia does require an employee to be assigned (but they can be hidden from the client), and a work schedule to be made.You could make t ... Dean Sauls Amelia Managers same as Employees?Closed   Amelia   Updated August 24, 2021 at 7:26am   2 Most recent comment from [deleted]:Hi Dean,thank you for reaching out to usManager Role can be one of the existing employees, but there are a few differences between these roles, as shown here. Ash non-selected options disappearClosed   Amelia   Updated August 23, 2021 at 8:35pm   6 Most recent comment from Ash:It's very disappointing to wait all day for a response and the response doesn't even address my original issue. Jude Richard Double bookingClosed Pre-purchase questions for Amelia   Updated August 23, 2021 at 4:47pm   2 Most recent comment from Miloš Jovanović:Hi Jude,Thank you for your interest in our plugin.Unfortunately, two different services assigned to the same employee cannot be booked at the same time. The only solution would be if you assign these ...