We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

james Can you have Multiple Locations for 1 EmployeeClosed   Amelia   Updated October 8, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi, James,Thank you for choosing Amelia.Your workaround was correct actuallyYou have to create multiple Employees, one for each location. And each Employee needs to have a unique email address. This ... Renato Fiuza Elementor plugin incompatibilityClosed   Amelia   Updated October 8, 2021 at 10:18am   6 Most recent comment from [deleted]:Renato,I was able to create a draft page with enabled Amelia:Could you please clarify if that is related to some particular elements?Also, please make sure that you have PHP version 7+ on your site.Lo ... Robin Kesting SMTPClosed Pre-purchase questions for Amelia   Updated October 8, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi Robin,thank you for reaching out to usWe don't have a direct integration with FluentSMTP, however, a lot of our clients use various 3rd party SMTP plugins. It would still be needed to set up t ... Stef Make services all dayClosed   Amelia   Updated October 8, 2021 at 9:48am   7 Most recent comment from [deleted]:Hi Stef,they would need to pick the service first, so you can name one full day and one half day. Abby Storey 50 minute appointmentsClosed   Amelia   Updated October 8, 2021 at 8:52am   3 Most recent comment from [deleted]:Hi Abby!Thank you for reaching out to usI'm glad you found the setting; also, when you change time slot step to 50 and then change service duration to 50, you can go back and change the slot step ... Mark Stubbins Next Day Reminder: {"message":"Invalid key 0."}Closed   Amelia   Updated October 7, 2021 at 11:21pm   6 Most recent comment from [deleted]:Mark,Thank you for letting us know. I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Massinissa Package - Amelia ProClosed Pre-purchase questions for Amelia   Updated October 7, 2021 at 10:54pm   2 Most recent comment from [deleted]:Hi, Massinissa,Thank you for reaching out to us.1. At the moment, it's possible to make Appointments available during particular time periods through the Employee's working hours, for examp ... Vladimir Gerasymchuk Bug in AmeliaClosed Pre-purchase questions for Amelia   Updated October 7, 2021 at 10:38pm   2 Most recent comment from [deleted]:Hi, Vladimir,Thank you for choosing Amelia.This issue is not falling into the Pre-purchased questions category.Please open a new ticket under the Amelia category by entering your Purchase code, and p ... Mandy Oldfield 1 appointment per time slotClosed   Amelia   Updated October 7, 2021 at 9:57pm   4 Most recent comment from [deleted]:Mandy,I'm afraid, it's not possible to limit the number of bookings per time slot if there are multiple Employees assigned to this Service (since in this case, each Employee will be availabl ... Lee Murthwaite Multiple time slot bbokingClosed Pre-purchase questions for Amelia   Updated October 7, 2021 at 9:21pm   2 Most recent comment from [deleted]:Hi, Lee,Thank you for reaching out to us.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates ... Jarno Kylander ReschedulingClosed   Amelia   Updated October 7, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Jarno,Thank you for choosing Amelia.I'm sorry but I didn't understand what the issue is about and if it was already resolved or not. Could you please clarify that?Best Regards. Muhammed hussein InquiryClosed Pre-purchase questions for Amelia   Updated October 7, 2021 at 11:45am   2 Most recent comment from [deleted]:Hi Muhammed,thank you for taking interest in Amelia, and for reaching out to usI'm afraid that Amelia does not have such geolocation feature at the moment; I'll kindly ask you to add it as ... Paul A Warloski Finance RevisionsClosed   Amelia   Updated October 7, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi PaulThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... yuri Please tell me why the price is different for those.Closed   Amelia   Updated October 7, 2021 at 11:11am   2 Most recent comment from [deleted]:Hi YuriThank you for reaching out to us.As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction: If you are eligible for ta ... Wendell Jones Calendar ViewsClosed   Amelia   Updated October 7, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi Wendell,thank you for reaching out to usYou can place multiple separate shortcodes on one page for different services, employees, events, etc, as listed here.We don't have an integration with ...