As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Seinne van Dijk Lay out catalog calendarClosed   Amelia   Updated October 17, 2021 at 8:55am   18 Most recent comment from [deleted]:Hi Seinne!I tested again, however, I only see this view below:These seem to be your chosen colors; so, if you don't see this yet, please purge the cache, either manually or with a cache purge pl ... Gabriel Poirier service time slot - default time slotClosed   Amelia   Updated October 16, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi Gabriel,thank you for reaching out to usIf you want to select the times in between please disable the option right beneath the Time Slot Step:Use service duration for booking a time slot. This will ... Daniel Jurkowitsch ShortcodeClosed   Amelia   Updated October 16, 2021 at 1:47pm   5 Most recent comment from [deleted]:Hi Daniel!Thank you for letting us know, I'm happy to hear you've found a solutionIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly he ... Homeopathy UK Customer ListClosed   Amelia   Updated October 16, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Erika,thank you for reaching out to usData from Amelia > Customers can be exported, however, I'm afraid it cannot be sent manually via email.I'll kindly ask you to add it as a feature su ... Barbara Bacsóné Automated sales reportClosed   Amelia   Updated October 16, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi Barbara,thank you for reaching out to usExports of appointment data in csv format can be done in Amelia; however it needs to be done manually.You can try automatizing this process by using these ... Mitchell Redekopp E-Transfer OptionClosed   Amelia   Updated October 16, 2021 at 11:05am   4 Most recent comment from [deleted]:Hi Mitchell! Thank you for the kind reply You could set the payment to be "On Site" meaning that the full amount will be paid in person, and not during the booking process. Then, you can add the link ... James Fouché New appointment notificationsClosed   Amelia   Updated October 16, 2021 at 11:02am   2 Most recent comment from [deleted]:Hi James, Thank you for reaching out to usThe employee is notified of any appointments on the services which he is performing; you can add your administrator address into the Amelia > Settings > Noti ... Paal Joachim Romdahl Changing customize frontend button labelsClosed   Amelia   Updated October 16, 2021 at 10:16am   4 Most recent comment from [deleted]:Hi Paal!Sure; like we have for Employee and Service in Amelia > Settings > Labels. I forwarded the suggestion; thank you so much! Jenny Monro Packages, recurring appointments and discountsClosed   Amelia   Updated October 16, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Jenny,thank you for reaching out to usI'm afraid that Packages cannot automatically reoccur as customer is able to select any dates if there are more than one appointment offered in the packag ... Karl Jeller Not possibole to schedule a new appointment in back-endClosed   Amelia   Updated October 16, 2021 at 8:25am   5 Most recent comment from Karl Jeller:Thanks Liza for your answer. It's not a big problem for us at the moment. If it's fixed soon, that's great, of course. Thank you and greetings from Austria Karl jonathan conditional logic to google calendarClosed   Amelia   Updated October 16, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usAll placeholders added to Amelia > Settings > Integrations > Google Calendar > Event Description, will send the information accordingly for each service. At ... Gianpio Di Mario Support QuestionsClosed   Amelia   Updated October 15, 2021 at 10:51pm   2 Most recent comment from [deleted]:Hi again, Gianpio,1. There's no such a feature in Amelia at the moment, but you can create Employees' profiles with the page builder tools and then add buttons that will take Customers to t ... yuri Is tax included in 「Next Payment: 59$」?Closed   Amelia   Updated October 15, 2021 at 9:42pm   6 Most recent comment from [deleted]:Yuri,Sorry, I lost your ticket, sometimes the platform doesn't display them properly.Thank you for your reply, otherwise, I don't know how I would find it.Yes, my colleague confirmed that th ... Massinissa Booking several dates in one clickClosed   Amelia   Updated October 15, 2021 at 9:34pm   2 Most recent comment from [deleted]:Hi, Massinissa,Thank you for choosing Amelia.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future upd ... Jordan Event Booked Custom NotificationClosed   Amelia   Updated October 15, 2021 at 8:08pm   4 Most recent comment from [deleted]:You are most welcome My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if you ha ...