We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

david simon deposits and add ons to eventsClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi David,thank you for reaching out to usDeposits can be activated in Amelia as a way of payment, however, they cannot be made externally via email link; they need to be made in the appropriate paymen ... Tapiwa Booking slotsClosed   Amelia   Updated October 12, 2021 at 9:46am   5 Most recent comment from [deleted]:Hi Tapiwa, if none of these changes are recent, may I take a look inside the site then? Please provide me a teporary WP-admin (administrator) user for your site where this happens, so we could log in ... Fabian Engel Booking several slots at onceClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 9:30am   2 Most recent comment from [deleted]:Hi, Fabian,Thank you for reaching out to us.The answer is "yes and no".1. "Yes" because you can sell apointments in bulk with our Packages feature. I now a few language schools that successfully use ... Owen Slater Drive API for SheetsClosed Pre-purchase questions for wpDataTables   Updated October 12, 2021 at 9:27am   7 Most recent comment from Aleksandar Vuković:Hey Owen, thank you for that!I greatly appreciate you sharing this with us.The ticket has been forwarded to our lead developer, so he can take a look. As soon as I have some news, I will let you know ... MAHMUT sms gatewayClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 9:05am   2 Most recent comment from [deleted]:Hi Mahmut,thank you for reaching out to usUnfortunately, we don't have a way of changing the SMS gateway at the moment from the default one; as Amelia is not an open source plugin, we wouldn' ... Rodrigo Contreras performanceClosed   Amelia   Updated October 12, 2021 at 8:46am   5 Most recent comment from [deleted]:Thank you Rodrigo, I will wait for your kind reply Daniel Brooksby TMS Store Purchase Code not saving unable to updateClosed   wpDataTables   Updated October 12, 2021 at 8:30am   28 Most recent comment from Aleksandar Vuković:Good news, Daniel, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ... Zain Discounts and group bookings by studentsClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Zain,thank you for reaching out to usWe don't have a direct integration with LearnDash at the moment, I'm afraid, only with Lesson Space.I'll kindly ask you to add it as an integrati ... Donald McGuinn New manual Appt time slotClosed   Amelia   Updated October 12, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi Donald,thank you for reaching out to usAt the moment, service duration is fixed, so once you set the appointments for that particular service to be 30 minutes, all slots will be 30 minutes; if you ... Asier operation questionClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 7:43am   2 Most recent comment from [deleted]:Hi Asier,thank you for reaching out to usWe are currently working on multi tier tickets for events and we will see to release this feature in one of our next updates, where you will be able to set dif ... ricardo amelia accept credit cards paymentsClosed   Amelia   Updated October 12, 2021 at 7:09am   8 Most recent comment from [deleted]:Hi Ricardo,thank you so much for the credentials!Please check your credentials for PayPal live mode, they are a string of numbers and letters. You placed an email and password, this is not the informa ... Ángel Moraga González Email textClosed   Amelia   Updated October 11, 2021 at 6:08pm   2 Most recent comment from [deleted]:Hi, Ángel,Thank you for choosing Amelia.The email notification templates can be changed on the Amelia -> Notifications page.If, for some reason, you cannot change the templates, please make sure tha ... andres Gmail´s SMTP is not workingClosed   Amelia   Updated October 11, 2021 at 4:00pm   9 Most recent comment from [deleted]:Hi, Andres,Sorry for the delayed response.Unfortunately, there are plenty of factors that can affect email notifications so they will end up in the Spam folder. And most of them are not related to Am ... Scott Simpson Images not workingClosed   wpDataTables   Updated October 11, 2021 at 11:54am   5 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Scott.David - images can be pulled from Gravity Forms if they are added as single upload. Multiple files cannot be passed correctly to wpDataTables.If you have more questi ... Rahel Biehlig There is a bug in the notfication sectionClosed   Amelia   Updated October 11, 2021 at 11:31am   6 Most recent comment from [deleted]:Rahel,I was able to add a notification template to the Appointment Approved notification and send a test email:I used my Opera browser with no add-ons. So, could you please clear the site and the bro ...