We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

João Pinto integrate amelia with google analitycsClosed   Amelia   Updated October 9, 2021 at 7:14am   2 Most recent comment from [deleted]:Hi JoãoThank you for reaching out to us.Unfortunately this is not possible with the plugin's builtin features but please have a look at these few solutions1. A ticket with a possible solution f ... Leo Support for Mailto link in tableClosed Pre-purchase questions for wpDataTables   Updated October 9, 2021 at 6:59am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jeremy Avenarius Adding a new Employee(s) - duplicate email error for existing usersClosed   Amelia   Updated October 9, 2021 at 6:29am   14 Most recent comment from [deleted]:Hi JeremyYou are most welcome on behalf of the entire teamDo let us know if there is anything else we can assist you with.Have a wonderful day!  Adam DateTime FormattingClosed   wpDataTables   Updated October 9, 2021 at 5:33am   2 Most recent comment from [deleted]:Hi AdamThank you for reaching out to us.Unfortunately there is no option to add custom date/time formats but you can choose the available formats from the general settings and they will be applied to ... koul Stripe ReCaptchaClosed   Amelia   Updated October 9, 2021 at 4:36am   5 Most recent comment from koul:Thank you.  Fabrice Bartoli Disable step 5 and redirect automaticallyClosed   Amelia   Updated October 8, 2021 at 11:24pm   2 Most recent comment from [deleted]:Hi, Fabrice,Thank you for choosing Amelia.If you want to hide the "Thank you" page, it can be achieved with custom JS and CSS: 1. Please add this script to the page with Amelia window.beforeConfirm ... Doina Tibu ActivationClosed   Amelia   Updated October 8, 2021 at 11:18pm   2 Most recent comment from [deleted]:Hi again, Doina,Thank you for reaching out to us.I've already responded to this question under the other ticket that you have, so please check my reply there.Best Regards.  Rufaidh Multiple DurationClosed   Amelia   Updated October 8, 2021 at 11:03pm   14 Most recent comment from [deleted]:Hi, Rufaidh,Sorry for the delayed response.1. You can set the Employee's working hours in the Employee's profile, for example:But in your case, it will be 10.00 - 21.30.Probably, you should ... Lucas 2 different stripe accountClosed   Amelia   Updated October 8, 2021 at 10:04pm   2 Most recent comment from [deleted]:Hi, Lucas,Thank you for choosing Amelia.I'm afraid, at the moment it's possible to connect only one payment system account (Stripe, PayPal) to Amelia. Sorry for disappointing you.You can s ... Romedenne 1 hour email remindClosed   Amelia   Updated October 8, 2021 at 9:59pm   11 Most recent comment from [deleted]:Romedenne,That's great! Thank you for letting us know that the issue was resolved And please feel free to contact us if you have any other questions.Best Regards. James Fouché assigning rolesClosed   Amelia   Updated October 8, 2021 at 9:20pm   2 Most recent comment from [deleted]:Hi, James,Thank you for choosing Amelia.I'm afraid, you are absolutely right: only Employees can be assigned to Services and Events. Therefore, please create an Employee user, and make sure that ... Jochen SMSClosed   Amelia   Updated October 8, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Jochen,Thank you for reaching out to us.I'm afraid, at the moment it's not possible to connect an existing Twilio account to Amelia since our plugin has a native SMS integration, and it ... Lois O'Rourke Booking form customisation issuesClosed   Amelia   Updated October 8, 2021 at 8:12pm   2 Most recent comment from [deleted]:Lois,Thank you for choosing Amelia.1. You can disable the Employee selection drop-down in Amelia -> Customize. Please choose the booking form that you want to change on the top of the Customization ... Imanol RESERVAS AMELIAClosed Pre-purchase questions for Amelia   Updated October 8, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi Imanol,thank you for reaching out to usYes, I'm afraid that the service will only show general capacity of that service; if the slot is available that is the only indicator that there are stil ... Mario Calamita user registrationClosed   Amelia   Updated October 8, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hi Mario,thank you for reaching out to usOnce you create a new Amelia Customer or a customer makes a booking, an automatic email will be sent to your customer with a username and a URL link where th ...