We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Veldkamp Stripe LogoClosed   Amelia   Updated October 6, 2021 at 1:44pm   5 Most recent comment from Aleksandar Vuković:Hi again MichaelThat, unfortunately, can't be changed. Our developers will work on adding it to the Customize section, but I have no ETA on that. Raphaël Marlec Schedules errorClosed   Amelia   Updated October 6, 2021 at 1:33pm   8 Most recent comment from Aleksandar Vuković:Hello RaphaëlI'm glad to hear the issue was resolved.When a customer cancels the appointment, they are still in the list, and they can't be removed automatically, that needs to be done manu ... Ayishah Joanna Swiecinska emailsClosed   Amelia   Updated October 6, 2021 at 1:28pm   8 Most recent comment from Aleksandar Vuković:Hi again JoannaI haven't used it, but from what I hear (from our customers), it's the same as Zapier, so you can use our YouTube Mailchimp tutorial and see if that helps. Hans Vink CSV file from URL not foundClosed   wpDataTables   Updated October 6, 2021 at 1:19pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gideon update to 4.2Closed   Amelia   Updated October 6, 2021 at 1:05pm   4 Most recent comment from [deleted]:Gideon,Please try to use the attached file. And this is the guide on how to update the plugin manually:First, please check that the option Delete plugin tables is disabled in Amelia -> Settings -> Ac ... mike double spacing in emailsClosed   Amelia   Updated October 6, 2021 at 12:48pm   41 Most recent comment from Aleksandar Vuković:Hello again mikeI saw that you installed the plugin on the site, quote:I just installed the latest version on a site, and then edited the email and once again its putting double spacing everywhereI ... Genevieve Jackson CUSTOMIZATION OF HOURSClosed   Amelia   Updated October 6, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi GenevieveThank you for reaching out to us.You can specify the work schedule for this service specifically in the employee's profile if you indicate which services are included in this work sc ... Oguz Process SpeedClosed Pre-purchase questions for wpDataTables   Updated October 6, 2021 at 12:12pm   2 Most recent comment from [deleted]:Hi OguzThank you for reaching out to us.The loading speed depends on a lot of factors - your hosting plan, server's performance, amount of other data on the page, internet speed, etc.  For exam ... de contenson Location in notification bugClosed   Amelia   Updated October 6, 2021 at 12:09pm   6 Most recent comment from [deleted]:Bérengère,I'm glad to hear that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Dongsoon How can chane chart title to H3 styleClosed   wpDataTables   Updated October 6, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hi DongsoonThank you for reaching out to us.Chart engines that we use are coming from free libraries, and not all customization is handled through the interface. To change the style, you will need to ... Yaron Ben-Shabat Link between two tables with editClosed   wpDataTables   Updated October 6, 2021 at 11:56am   5 Most recent comment from Aleksandar Vuković:Hello YaronUnfortunately, the Master-Detail add-on is only used to display the data, and there's no way you can edit it through the add-on.Also, at the moment, there's no way you can share a ... Ashford Folk wpdatatables wont load back endClosed Pre-purchase questions for wpDataTables   Updated October 6, 2021 at 11:39am   10 Most recent comment from Aleksandar Vuković:You're welcome, Cliff.Glad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roberto Puente Extra productClosed Pre-purchase questions for Amelia   Updated October 6, 2021 at 11:29am   2 Most recent comment from [deleted]:Hi Roberto,thank you for reaching out to usYes, there are Extras which you can create to be optionally selected along the service they are attached to, by a customer during booking.Extras can have th ... ramanam stripe payment methodsClosed   Amelia   Updated October 6, 2021 at 11:06am   2 Most recent comment from [deleted]:Hi Ramanam,thank you for reaching out to usAt the moment, Amelia is only integrated with the basic Stripe payment (card), I'm afraid.I'll kindly ask you to add other payment options as a fea ... Dongsoon sql query don't work only in this pluginClosed   wpDataTables   Updated October 6, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi DongsoonThank you for reaching out to us.Since this is a quite complicated query for wpDataTables, probably this is happening because wpDataTables server has problems with parsing of the query and ...