We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Coachinternet 2 reservations in one serviceClosed   Amelia   Updated September 25, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usThis can be achieved by using our feature Packages.Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your c ... Dalmus Otieno Email Stopped Working after updating to Version 4.2Closed   Amelia   Updated September 25, 2021 at 10:26am   3 Most recent comment from [deleted]:Hi Dalmus,thank you for reaching out to usI'm happy to hear that solution was found; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... Georgina Holt Events not showing in listClosed   Amelia   Updated September 25, 2021 at 8:51am   2 Most recent comment from [deleted]:Hi Georgina!Thank you for reaching out to usSound like most likely your server has SQL_BIG_SELECTS enabled, which is disabled in Amelia by default. This can be changed in the database by changing the ... Bonal Patrice instal PaiementClosed   Amelia   Updated September 25, 2021 at 8:18am   4 Most recent comment from [deleted]:Hi Patrice,thank you for reaching out to usI am sorry to hear that; I will be glad to help you, just please follow the instructions below:Please log into http://store.tms-plugins.com/ with the cred ... Trey Barkett Recurring AppointmentsClosed   Amelia   Updated September 25, 2021 at 7:48am   2 Most recent comment from [deleted]:Hi Trey,thank you for reaching out to usPlease check out the option below in Amelia > Settings > General Settings:If you set it to 30 or 32 days customer will only be able to pick the appointment in t ... Prabuddh Kumar Send prescription after appointmentClosed   Amelia   Updated September 24, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Prabuddh,Thank you for choosing Amelia.I'm afraid, there's no such a built-in feature in Amelia at the moment.Probably, you can add it to the Appointment note and then sent it out throu ... MusicaLille UPDATE ISSUE !Closed   Amelia   Updated September 24, 2021 at 10:58pm   12 Most recent comment from [deleted]:IT Support,I'm sorry that you faced this issue.I don't see any new tickets in your profile, also I don't see an active purchase code added to your profile, so I'm not sure which ca ... Dan Soong Show service provider availabilityClosed   Amelia   Updated September 24, 2021 at 10:38pm   3 Most recent comment from [deleted]:Hi, Dan,Sorry for the delayed response.With the Search booking view, Customers can select the date and the time slot and then see which Services are available: https://barbershop.wpamelia.com/find-s ... Matthew Hellier Automatic user creationClosed   Amelia   Updated September 24, 2021 at 9:55pm   14 Most recent comment from [deleted]:Hi, Matthew,Sorry for the delay.This is a screenshot from a test booking:I used %zoom_join_url_date% and %zoom_join_url_date_time% placeholders, that's why there are two links (otherwise there ... Devan Showing internal notes in the employee panelClosed   Amelia   Updated September 24, 2021 at 9:34pm   4 Most recent comment from [deleted]:Devan,Sure. I'm glad I could helpFeel free to contact us if you have any other questions.Best Regards. Josiley Tomás Custom Fields BugClosed   Amelia   Updated September 24, 2021 at 4:41pm   8 Most recent comment from [deleted]:Hello Josiley, I see you have opened a new ticket regarding this matter and my colleague has already responded so you can continue solving the issue there. Thank you. If you have any other question ... ALESSANDRO P double booking together for employees different and equal placeClosed   Amelia   Updated September 24, 2021 at 2:29pm   2 Most recent comment from [deleted]:Hi AlessandroI can see this is a duplicate ticket so I will be closing this one and we can continue on the previously replied one.Thank you for your understanding.Have a wonderful day!  tashia Will I lose all my data (client list, event registrants) when I reinstall the pluginClosed   Amelia   Updated September 24, 2021 at 2:20pm   2 Most recent comment from [deleted]:Hi tashiaThank you for reaching out to us.You can reinstall the plugin and keep all your data, simply make sure you have this option disabled from Amelia - Settings - Activation Jonathan Events Customization **Bug/Improvement**Closed   Amelia   Updated September 24, 2021 at 1:54pm   2 Most recent comment from [deleted]:Hi JonathanThank you for reaching out to us. When you increase the service capacity you will see this option appear, so simply disable the toggle switch if you don't want to display this option ... Sara Beltran Beltran Sancho client stuckClosed   Amelia   Updated September 24, 2021 at 12:49pm   11 Most recent comment from [deleted]:Hi, Sara,I cannot recreate the issue again:Since it happens only from time to time, it can be related to security settings, as my colleague, Marija mentioned already. Probably you had some access limi ...