As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Carmelo Caruso create table from XML (missing import button)Closed   wpDataTables   Updated October 15, 2021 at 6:55pm   2 Most recent comment from [deleted]:Hi CarmeloThank you for reaching out to us.The wording is somewhat confusing I agree, in fact you will need to provide a link to this file, you will not be able to browse it from the computer, just li ... Sebastian Schumacher Payment "On-Site" ButtonClosed   Amelia   Updated October 15, 2021 at 5:52pm   4 Most recent comment from [deleted]:Hi SebastianThat is great, thank you for the update! I will forward this solution to our developers so they can test it out as well thank you for sharingHave a wonderful day! James Fouché Changing the payment status of an appointmentClosed   Amelia   Updated October 15, 2021 at 5:22pm   4 Most recent comment from [deleted]:Hi James I'm afraid we won't be able to assist you with that, as I said it not possible through the main plugin's features we can only suggest trying Roles editor but we cannot guarant ... Freddie Cheung formula columnClosed   wpDataTables   Updated October 15, 2021 at 4:55pm   2 Most recent comment from [deleted]:Hi FreddieThank you for reaching out to us.1. You can add a predefined value to this column when it is being edited so it would enter the current date for you, but it cannot automatically add or mod ... Gonzaga Rojas Charts not updating dinamicallyClosed   Master-Detail Tables for wpDataTables   Updated October 15, 2021 at 4:50pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Abby Storey Making payment optionalClosed   Amelia   Updated October 15, 2021 at 4:50pm   4 Most recent comment from [deleted]:Abby,Sorry for the delayed response.Yes, I can respond under this ticket since we are usually asking to open new tickets for bugs or some really long and problematic cases. 1. I'm afraid, at the ... Edu Ayala Dev domain activationClosed   wpDataTables   Updated October 15, 2021 at 4:28pm   4 Most recent comment from [deleted]:Hi EduWith the basic licence you can activate the plugin on one domain and an unlimited number of subdomains. Local environment counts as a separate domain as well so I am not sure if what you would ... Carmelo Caruso showing active filters (snippet?!?)Closed   wpDataTables   Updated October 15, 2021 at 4:26pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  ANDRE PËDELUCQ Order into select boxesClosed   wpDataTables   Updated October 15, 2021 at 1:50pm   6 Most recent comment from [deleted]:Hi André Honestly, I believe our developers will be able to assist you more with this matter, so I forwarded this to them. We will get back to you with more information. Thank you for your time and ... Massinissa Google Calendar synchronizationClosed   Amelia   Updated October 15, 2021 at 1:46pm   6 Most recent comment from [deleted]:Hi Massinissa,thank you for contacting backYou can find these listed in Amelia > Notifications (I apologize for not submitting this screenshot as well):When you hover over Custom Fields, it will show ... Zoe Soon Can have two booking systems on one website?Closed   Amelia   Updated October 15, 2021 at 1:22pm   4 Most recent comment from [deleted]:Hi Zoe!Thank you for the kind replyYes, absolutely - you're free to use both at the same time; you will see which one suits you better, and maybe you will personally prefer one system over the o ... Angie Booking function not requiredClosed   Amelia   Updated October 15, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi Angie!Thank you for reaching out to us.As booking is the main function of Amelia, we could only possibly hide the Book Now buttons for events so that customers could only see them and not be able t ... James No download, no email, no purchase code! Please help ASAPClosed Pre-purchase questions for Amelia   Updated October 15, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi again, James,I already responded to the other ticket that you have, but just in case:Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the ... George Nicolaou Notification if minimum not reachedClosed   Amelia   Updated October 15, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hi, George,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to get Appointments cancelled automatically, that's why you should cancel them manually if there th ... Jess Li Custom start times for eventsClosed Pre-purchase questions for Amelia   Updated October 15, 2021 at 12:15pm   2 Most recent comment from [deleted]:Hi Jess,thank you for reaching out to usThat is just an example; you can have a start time each minute in full version settings.This is the setting that allows you to determine on which span of time t ...