We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric Ma How to change decimal symbol to dotClosed   wpDataTables   Updated October 7, 2021 at 9:00am   5 Most recent comment from [deleted]:Will doWe are looking into the other submitted tickets as well, we will get back to you shortly. Daniel PackagesClosed   Amelia   Updated October 7, 2021 at 8:29am   6 Most recent comment from [deleted]:Hi DanielWe are sorry to hear that.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, an ... Alyssa Villa ServicesClosed   Amelia   Updated October 7, 2021 at 8:26am   4 Most recent comment from [deleted]:Hi Alyssa,thank you for the kind replyYou would need to manually assign an employee or more of them during service creation, I'm afraid. yuri Is tax included?Closed   Amelia   Updated October 7, 2021 at 8:15am   2 Most recent comment from [deleted]:Hi Yuri,thank you for reaching out to usI have responded to your previous ticket for this inquiry; so we can continue the correspondence there, and close this one as a duplicate. Harith Jayasena Custom Fields to mailClosed Pre-purchase questions for Amelia   Updated October 7, 2021 at 7:41am   4 Most recent comment from [deleted]:Anytime, Harith!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sander Apple calendar synchClosed   Amelia   Updated October 7, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Sander,thank you for reaching out to usWe don't have this particular integration on our roadmap yet, however, I'll kindly ask you to add it as a feature suggestion on this page - or if ... Gage Robinson excel decimal conversionClosed   wpDataTables   Updated October 7, 2021 at 7:20am   2 Most recent comment from [deleted]:Hi GageThank you for reaching out to us.Can you please tell us if the number format in the source file matches the number format set in wpDataTables - Settings - Main settings Wine N Rubs WOffice And AmeliaClosed   Amelia   Updated October 7, 2021 at 7:13am   2 Most recent comment from [deleted]:Hi Wine N RubsThank you for reaching out to us.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant tim ... Gideon Unable to installClosed   Amelia   Updated October 6, 2021 at 10:33pm   2 Most recent comment from [deleted]:Hi again, Gideon,That should work with the solution that I provided under the other ticket that you have. Please take a look.  Best Regards.  CORINNE DUBEL PluginClosed Pre-purchase questions for Amelia   Updated October 6, 2021 at 9:21pm   2 Most recent comment from [deleted]:Hi, CORINNE,Thank you for reaching out to us.I'm afraid, at the moment it's only possible to install Amelia on WordPress sites.We are planning to develop more versions of Amelia, so it will ... Matthew Children's Price for TicketsClosed   Amelia   Updated October 6, 2021 at 9:04pm   2 Most recent comment from [deleted]:Hi, Matthew,Sorry for the delayed response.We had to postpone this feature since we fall behind our roadmap for the updates due to the whole pandemic situation, so we had to add some features that ha ... Konn Lavery Unique Pages for each eventClosed   Amelia   Updated October 6, 2021 at 2:32pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Dave Boden Max persons eventClosed   Amelia   Updated October 6, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi Dave Thank you for reaching out to us. If I understand correctly you simply want to increase the maximum capacity for an event? You can do so by increasing the maximum allowed spots when creating t ... MARK A MARAIS Editing popover is off screenClosed   wpDataTables   Updated October 6, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi MarkThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Amin Talab Choice of location (same employee) for customer possible?Closed   Amelia   Updated October 6, 2021 at 2:09pm   2 Most recent comment from [deleted]:Hi AminThank you for reaching out to us.Unfortunately there is no builtin feature that would allow your clients to choose from these two options but you can create 2 separate services for on-line and ...