As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Rhett Front End Calendar DisplayClosed   Amelia   Updated October 13, 2021 at 6:25pm   2 Most recent comment from [deleted]:Hi RhettThank you for reaching out to us.If you don't want to allow your employees access to the backend you can use our front end employee panel where your employees can log in and manage their ... Joost FormsClosed   Amelia   Updated October 13, 2021 at 5:20pm   2 Most recent comment from [deleted]:Hi JoostThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... Israel Vazquez Choose any employee in packages.Closed   Amelia   Updated October 13, 2021 at 4:38pm   2 Most recent comment from [deleted]:Hi Israel Thank you for reaching out to us. By default, appointments from a package should be assigned to the same Employee, and only if this Employee isn't available, they are getting assigned t ... Popoviciu Adrian Autoclose DatepickerClosed   wpDataTables   Updated October 13, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi AdrianThank you for reaching out to us.I'm afraid that's how it works for now. You need to click away from it to hide the date picker. Our developers have this as one of the tasks for th ... Paul Borg-Barthet Deleting employeesClosed   Amelia   Updated October 13, 2021 at 1:32pm   4 Most recent comment from [deleted]:I'm glad it helped, Paul!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hans-Peter Wellke EventsClosed   Amelia   Updated October 13, 2021 at 11:57am   2 Most recent comment from [deleted]:Hi Hans-Peter,thank you for reaching out to usWe do have a feature Packages, however it can only be used for selling multiple Services at once.For booking of multiple Events as this feature is not av ... Karen Customize issueClosed Pre-purchase questions for Amelia   Updated October 13, 2021 at 11:50am   9 Most recent comment from [deleted]:Hi KarenYou can change this in WordPress > Settings:All of the settings available there, like time zone, time and date formats, etc. will influence Amelia. Paal Joachim Romdahl Introduction tutorial to AmeliaClosed Pre-purchase questions for Amelia   Updated October 13, 2021 at 11:46am   8 Most recent comment from [deleted]:I see, Paal; thank you!If you have any further questions or issues unrelated to that thread, please feel free to open a new ticket, and we'll gladly help. James Fouché ​changing a location of an appointmentClosed   Amelia   Updated October 13, 2021 at 11:44am   6 Most recent comment from [deleted]:Hi James,thank you for contacting backI'm glad you found it; it's important that everything is connected properly as it seems to be. We will see to note this for the future, in order to make ... Romy Winkler catalog view/ designClosed   Amelia   Updated October 13, 2021 at 11:42am   5 Most recent comment from [deleted]:I'm happy to hear that, Romy!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lukas ReservationsClosed   Amelia   Updated October 13, 2021 at 11:40am   2 Most recent comment from [deleted]:Hi, Lukas,Thank you for choosing Amelia.So, if I understood the question, you have Service A and Service B, and if Service A has a booking for 10 am - 11 am, you want Service B to become unavailable ... Can - Ramanam Zoom online integrationClosed   Amelia   Updated October 13, 2021 at 11:04am   2 Most recent comment from [deleted]:Hi again, Ioana,1. I'm afraid, at the moment online meetings cannot be optional, therefore, you should create two sets of Services: one for online meetings and one for on-site meetings.You can s ... Ronan Flynn SMS NotificationsClosed   Amelia   Updated October 13, 2021 at 10:36am   13 Most recent comment from Aleksandar Vuković:You're welcome, Ronan.Thank you for your patience!  Massinissa Custom fields synchronization with GoogleClosed   Amelia   Updated October 13, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Massi,Thank you for choosing Amelia.You can add the custom fields placeholders to the Event Description in Amelia -> Settings -> Integrations -> Google Calendar:Hope that will help.Best Regards. Saidi Fethi Urgent ! Amelia is down !Closed   Amelia   Updated October 13, 2021 at 9:21am   2 Most recent comment from [deleted]:Hello Saidi,thank you for reaching out to usI have responded to your previous ticket, so we can continue the correspondence there about this particular issue.Our work hours are 10:00 - 17:00 (can vary ...