We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vedant Saraf RENEWALClosed   Report Builder for wpDataTables   Updated October 5, 2021 at 12:38pm   2 Most recent comment from [deleted]:Hi VedantThank you for reaching out to us.Unfortunately we are not able to issue a refund after the 15 day money back guarantee has passed.To cancel your subscriptions please log into http://store.tm ... Luis Eduardo Lopez Pacheco DudaClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 12:36pm   2 Most recent comment from [deleted]:Hi, Luis,Thank you for reaching out to us.The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible mis ... Marco Jimenez Selected image not being updated from event yo eventClosed   Amelia   Updated October 5, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi, Marco,Sorry for the delayed response.I tested the booking page on your site and I didn't find any Errors.Could you please disable the "Use already loaded VUE" option on the Amelia -> Customi ... Terry woods Don’t understand what your product isClosed Pre-purchase questions for wpDataTables   Updated October 5, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi TerryThank you for reaching out to us.To be honest I am not sure I completely understand your question. wpDataTables uses the WordPress database to store the data it doesn't have a database o ... Clare Cannot find purchase number to raise a ticketClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 1:00pm   6 Most recent comment from [deleted]:Clare,Here we goYour Purchase code: BAEA5-B3DBE-F7585-DED37-CB71FYour TMS Store password: QOU6fg3PgkzIYou can access the TMS Store account with your email address and this password on the page: http ... Mario Calamita employees paymentClosed   Amelia   Updated October 5, 2021 at 12:08pm   3 Most recent comment from Mario Calamita:ok, thanks ojasya thakur exclude specific days for recurring eventsClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 11:56am   4 Most recent comment from [deleted]:Ojasya,Sorry for the delayed response.I'm afraid, schedule settings work only for Services since Events exist kinda independently from working hours and even Employees in general (Events can be c ... Allyson Woodrooffe Event info in confirmation and reminders emails?Closed Pre-purchase questions for Amelia   Updated October 5, 2021 at 11:38am   3 Most recent comment from [deleted]:Hi, Allyson,Thank you for reaching out to us.And sorry for the delayed response.Yes, it is possible to send booking confirmation notifications and all kinds of reminders in Amelia. Also, it's po ... Yvette Boye Specific backage bookingClosed   Amelia   Updated October 5, 2021 at 11:31am   8 Most recent comment from [deleted]:Yvette,Ok, so that's what our developer responded: the easiest way to implement that would be to use the Calendar view instead, and with the  [ameliacatalog package=id]or the [ameliacatalog pack ... Eric Brulmans Event redirect instead of bookingClosed   Amelia   Updated October 5, 2021 at 11:30am   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.There is no function in Amelia to block this, as booking is it's main purpose, I'm afraid. You could optionally set this booking to be visible on it&# ... Anthony Silver Populating Form Fields from DBClosed Pre-purchase questions for wpDataTables   Updated October 5, 2021 at 11:25am   2 Most recent comment from [deleted]:Hi AnthonyThank you for your interest in our plugin.Forms Integrations for wpDataTables can display entries of a form in a wpDataTable, and if you make that table editable, you'd be able to modif ... Gnaroum Display Selected Row Data in another sectionClosed   wpDataTables   Updated October 5, 2021 at 10:34am   6 Most recent comment from [deleted]:Hi GnaFirstly I want to apologize for the late reply I was out of the office.I am glad to hear you found the solution once again I'm sorry I wasn't able to help in the meantime.Do let us kn ... Lina Amelia and woo creditsClosed   Amelia   Updated October 5, 2021 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hello westI hope Lina will come back with some insight.If WooCommerce credits are a payment method you use on your website, Amelia should work with them. There's no integration between that add-o ... Ryo Okada Google calenderClosed   Amelia   Updated October 5, 2021 at 10:19am   2 Most recent comment from [deleted]:Hi Ryo,thank you for reaching out to usThat could mean that Redirect URI is not set up correctly (the link you copy from Amelia > Employees page that is supposed to be the page where Google takes you ... revaz TAVZARASHVILI Refund asap pleaseClosed   wpDataTables   Updated October 5, 2021 at 9:55am   3 Most recent comment from [deleted]:Hi revazPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and if you're stil ...