We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pablo Hernandez What is ¿Packs and Services Bullet?Closed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Pablo Hernandez,Thank you for your inquiry.Packages feature is an option to create a package of multiple appointments from the same or different services and give a discount to the total price to ... JuanPablo Cruz Prieto ReservationsClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:44am   2 Most recent comment from [deleted]:Hi JuanPablo Cruz Prieto,Thank you for your inquiry,"I am trying to implement a booking system that connects with my outlook calendar... so clients can see our outlook calendar and if we have a avail ... Tymek Two-variable searchClosed   wpDataTables   Updated September 23, 2021 at 9:43am   4 Most recent comment from Aleksandar Vuković:Hello Tymek. The filtering query is being created dynamically, so "AND" is being used in there. AND has higher precedence than OR in MySQL, and that's why this happens. To bypass it, please use ... Riseria Ferron double bookings togetherClosed   Amelia   Updated September 23, 2021 at 7:58am   4 Most recent comment from Aleksandar Vuković:Hello again RiseriaThat's not how it works. If the default appointment status is set to "Pending", they will all be pending, along with the group appointment:However, if you approve the appointme ... Ivo Haarmann More than 1 Table in Report does not workClosed   Report Builder for wpDataTables   Updated September 23, 2021 at 7:03am   13 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Andrew!I'll forward it to our development team. They have a lot planned for the upcoming months, and I hope that new features and options of Report Builder will also b ... Barry Horsley search and filtersClosed   wpDataTables   Updated September 22, 2021 at 10:31pm   11 Most recent comment from Aleksandar Vuković:Hey Barry Thank you for this excessive troubleshooting, and sorry for the late responses.I'm glad to see that the new view is working well! If you have any further questions or issues, please f ... Peter More than one employee sharing same locationClosed   Amelia   Updated September 22, 2021 at 8:46pm   2 Most recent comment from [deleted]:Hi, Peter,Sorry for the delayed response.I'm afraid, at the moment it's not possible with built-in features in Amelia.However, you can use a workaround: you can assign this Service to two E ... Matthew Jordan All Event Data DisappearingClosed   Amelia   Updated September 22, 2021 at 8:18pm   6 Most recent comment from Aleksandar Vuković:That is fantastic news, Ginny!Would you mind telling me what was wrong and what did you do to resolve the issue? Virginie Valade notificationsClosed   Amelia   Updated September 22, 2021 at 7:58pm   4 Most recent comment from [deleted]:Virginie,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Could you please check the version on the WP Plugins ... rieffjj Layout issues WPDATATABLESClosed   wpDataTables   Updated September 22, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi JJ RieffThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Martin hult Email Link under accessClosed   Amelia   Updated September 22, 2021 at 2:08pm   2 Most recent comment from [deleted]:Hi Martin Thank you for reaching out to us.You are correct, thank you for pointing this out, this is a bug and we have forwarded this to our developers to fix for the next update.Do let us know if the ... 100% Leiden WooCommerce order commentsClosed   Amelia   Updated September 22, 2021 at 1:11pm   2 Most recent comment from [deleted]:Hi LeidenThank you for reaching out to us.You can use our custom fields to collect information during booking so your employees will be able to see the notes in the appointments details, but unfortun ... Jano *Closed   Amelia   Updated September 22, 2021 at 12:50pm   2 Most recent comment from [deleted]:Hi, Jano,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.To add a link to Terms & Conditions, you need to ad ... Barry Gill PackagesClosed   Amelia   Updated September 22, 2021 at 12:45pm   6 Most recent comment from Aleksandar Vuković:Hi again, BarryEmployees were never thought of as salespeople, so allowing them to sell packages to customers was never an option that was planned.We're currently working on allowing admins to ca ... Mohamed Calculating Running Totals like in excelClosed Pre-purchase questions for wpDataTables   Updated September 22, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi MohamedThank you for reaching out to us.I believe what you are looking for can be achieved using our formula columns (please have a look at our documentation for detailed information https://wpda ...