We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chris Berry Null values on line chartClosed   wpDataTables   Updated October 6, 2021 at 10:16am   9 Most recent comment from Aleksandar Vuković:You're welcome, Matt.Glad I could be of assistance! vincenzo timeClosed   Amelia   Updated October 6, 2021 at 9:39am   2 Most recent comment from [deleted]:Hi VincenzoThank you for reaching out to us.You can adjust the time slot step in Amelia - Settings - General settings Adam Options for packagesClosed   Amelia   Updated October 6, 2021 at 9:04am   4 Most recent comment from Aleksandar Vuković:Hello AdamUnfortunately, what you're looking for to achieve is not possible with the plugin.You need to configure and enable both Google Meet and Zoom in Amelia's back-end, and you can choos ... Kim Pham Nguyen Don't show 0 values on graphClosed   wpDataTables   Updated October 6, 2021 at 10:16am   8 Most recent comment from Aleksandar Vuković:Hey MattI just saw that this was actually resolved in another ticket. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jack Times on pluginClosed Pre-purchase questions for Amelia   Updated October 6, 2021 at 8:42am   2 Most recent comment from [deleted]:Hi Jack,thank you for reaching out to usYes, Events that span over several days need to have their start time before their end time. Another solution is creating these days separately in one Event, vi ... Darion Robinson Calendar Date FormattingClosed   Amelia   Updated October 6, 2021 at 8:22am   3 Most recent comment from [deleted]:Hi Darion!Thank you for reaching out to usI'm glad to hear you have found the solution; in general, date and time formats and settings Amelia pulls from WordPress settings so by changing them the ... Becky Sowemimo URL for EventsClosed   Amelia   Updated October 6, 2021 at 8:20am   2 Most recent comment from [deleted]: Hi Becky!Thank you for reaching out to usSeparate events don't have individual links, I'm afraid.I'll kindly ask you to add it as a feature suggestion on this page. Features are push ... Christoher JENKINS usersClosed   Amelia   Updated October 6, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi ChristoherThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. A user must book an appointment to get an Amelia customer role, no other r ... Maurizio Di Franco Undesirable change in recent updateClosed   Amelia   Updated October 6, 2021 at 7:17am   15 Most recent comment from Aleksandar Vuković:You're welcome, Maurizio, I'm glad we could get to the bottom of this.As for the additional people, unfortunately, this can't be changed. It would require modifying the logic of the for ... Tim Is there a price setting for additional fields?Closed Pre-purchase questions for Amelia   Updated October 5, 2021 at 9:23pm   2 Most recent comment from [deleted]:Hi, Tim,Thank you for reaching out to us.Extra options are available only for Appointments, not for Events at the moment.We are planning to add tickets for Events, and this feature will most probably ... Lucas 1 appointment per x monthClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 9:20pm   2 Most recent comment from [deleted]:Hi, Lucas,Thank you for reaching out to us and for your kind words as well.Unfortunately, at the moment it's not possible to limit the number of bookings per Customer with the current built-in f ... Matthew Bambrick Purchasing Within PortalClosed   Amelia   Updated October 5, 2021 at 8:44pm   5 Most recent comment from [deleted]:Matthew,Can your Admin send us the questions, so I will forward them to our developers?Best Regards.  Marko Tavra Cancel 1 specific service at 1 precise timeClosed   Amelia   Updated October 5, 2021 at 5:50pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Shelley Upton Event displayClosed   Amelia   Updated October 5, 2021 at 5:47pm   4 Most recent comment from [deleted]:Hi ShelleyUnfortunately this is a known limitation. There is nothing we can do about it I'm afraid as this is the only workaround we can offer currently.  Patrick Losert Custom Order on Charts in WP DataTablesClosed   wpDataTables   Updated October 5, 2021 at 5:29pm   2 Most recent comment from [deleted]:Hi PatrickThank you for reaching out to us.That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks.  Eve ...