We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Devan How do I change from military time (24 hour clock) to standard (12 hour clock)?Closed   Amelia   Updated September 24, 2021 at 12:33pm   4 Most recent comment from [deleted]:Hi Devan Thank you for reaching out to us.Pablo thank you for your help, this is indeed where the time zone needs to be adjusted. Since Amelia doesn't have any time zone settings, it inherits th ... Wilhelm Alm recurrent events with one paymentClosed   Amelia   Updated September 24, 2021 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello WilhelmThank you for reaching out to us.You can create an event in Amelia, which will be a recurring event that recurs every Friday for 3 weeks. If you use this approach, each week would have to ... Steve Meyerson form to databaseClosed Pre-purchase questions for wpDataTables   Updated September 24, 2021 at 11:35am   6 Most recent comment from Aleksandar Vuković:Hi again SteveThe table's structure exists in wp_wpdatatables_columns database table, where only the configuration of columns and options are stored. The data itself is still in Gravity's da ... Mark Terborg Events with multiple timesClosed   Amelia   Updated September 24, 2021 at 11:01am   4 Most recent comment from Aleksandar Vuković:You're welcome, Mark.My suggestion was to move away from Events and work only with Services, but I can understand what you want to achieve, and why this wouldn't be a useable solution.I fo ... Ravindra Walters Unable to download the plugin wpData TablesClosed   wpDataTables   Updated September 24, 2021 at 10:57am   3 Most recent comment from Aleksandar Vuković:Hey RavindraThanks for letting us know.This is most likely some security measure either on your Google account or in Google Chrome. I'm glad to hear that you were able to download it with Firefo ... Anuraag Pothula Multiple participant reservationClosed   Amelia   Updated September 24, 2021 at 9:27am   4 Most recent comment from Aleksandar Vuković:Hello AnuraagWe'll forward this use case to our developers and we hope they will be able to split this per service, so it's not a global setting. Thank you for your feedback! Gustavo Gonzalez Is it possible to choose the day first and then the service?Closed   Amelia   Updated September 24, 2021 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello GustavoUnfortunately, the steps in the booking form can't be moved around, so moving the date picker before the service is not possible.What you could do, though, is rename the services so ... koul Dynamic Service PriceClosed   Amelia   Updated September 23, 2021 at 10:18pm   2 Most recent comment from [deleted]:Hi, Koul,I'm afraid, at the moment Amelia doesn't support dynamic prices.You can suggest that as a feature request here, or check if this request was already submitted and vote for it. Also ... Venetia Leonidaki Date of birth in the booking formClosed   Amelia   Updated September 23, 2021 at 9:37pm   4 Most recent comment from [deleted]:Hi, Venetia,Thank you for choosing Amelia.I'm afraid, it's not possible to enter the date of birth manually at the moment.But the field should look like in the screenshot that my colleague ... sercan SMS - Alpha Sender IDClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:14pm   5 Most recent comment from [deleted]:Hi, Sercan,Sorry for the delayed response.Could you please clarify if you activated Amelia on the Amelia -> Settings -> Activation page with the Envato API:If you activated Amelia, and the update opti ... Eduardo Janairo Amir Richardson Random assignClosed   Amelia   Updated September 23, 2021 at 4:38pm   2 Most recent comment from [deleted]:Hi EduardoThank you for reaching out to us.You can hide the employee drop-down using this custom CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !import ... Brittany setting up an employeeClosed   Amelia   Updated September 23, 2021 at 4:24pm   2 Most recent comment from [deleted]:Hi BrittanyThank you for reaching out to us.If I understand correctly you as the administrator are using this email address for your user account? If you go to your Users tab you will see a list off ... Gabi Google Calendar // ZoomClosed   Amelia   Updated September 23, 2021 at 4:03pm   2 Most recent comment from [deleted]:Hi GabiThank you for reaching out to us.I'm afraid he will have to repeat the entire process you did when you were testing but from his accounts, including the Client ID's and Secret Keys. ... Jacob Annual feeClosed Pre-purchase questions for wpDataTables   Updated September 23, 2021 at 3:03pm   3 Most recent comment from Jacob:Thank you Blaženka  for a quick and complete reply.Best regards,J. Angelos Skoutellas Changing tables depending on RegionClosed   wpDataTables   Updated September 23, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi AngelosThank you for reaching out to us.I would suggest adding this column to the table and hiding it on the front end but leave only the filter for this column visible. So your clients will be ab ...