As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Oscar Technical QuestionClosed Pre-purchase questions for wpDataTables   Updated October 14, 2021 at 5:20pm   2 Most recent comment from [deleted]:Hi OscarThank you for reaching out to us.Yes, you can create tables that are front end editable for all users with wpDataTables.You can find more detailed information about this feature in our documen ... Wolfgang Pfahler Display error and error Excel listClosed   wpDataTables   Updated October 14, 2021 at 4:43pm   4 Most recent comment from [deleted]:Hi WolfgangSince this is a duplicate ticket I will close it and we can continue on the previously replied one to avoid confusion.Thank you for understanding. David Fonseca Amelia ManagersClosed   Amelia   Updated October 14, 2021 at 4:02pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.The issue that you have might be caused by the Manager having also other Amelia roles - Employee and/or Customer. This shouldn't be done, as each Ameli ... John Hladek Select value from another table for filteringClosed   wpDataTables   Updated October 14, 2021 at 3:53pm   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. It is not yet possible to filter multiple tables with one filter. I'll kin ... Steve Bourne Image and text displayClosed   Amelia   Updated October 14, 2021 at 2:45pm   5 Most recent comment from [deleted]:Hi SteveUnfortunately, until we finally fix the issues we're having with Divi for good, you'll need to use the same workaround as we offered to our clients before - changing the theme on pa ... Frank 2 Tables: Pulling Name from Table 2, Editing Table 1, ID.Closed   wpDataTables   Updated October 14, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hi FrankThank you for reaching out to us.Editing is tricky with joined tables. Can you please send us the dump of these two tables from the database, so we can test them locally? Kamel Berlime Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi, Kamel,Thank you for reaching out to us.We will have the Back Friday sale, but I can't tell you precisely when it will start. Please subscribe to our Facebook page, so you will be able to rec ... Zac Swalling PluginClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi, Zac,Thank you for reaching out to us.I'm afraid, at the moment Amelia doesn't have such a built-in feature All online payments should be completed at the moment of booking and also, the ... Sergio Usón Cancellation of appointments and deletion of inventoryClosed   Amelia   Updated October 14, 2021 at 11:42am   19 Most recent comment from Aleksandar Vuković:Thank you Sergio!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lynsey McGee Dates and times for events glitchClosed   Amelia   Updated October 14, 2021 at 8:58am   5 Most recent comment from [deleted]:Hi Lynsey,thank you for the kind reply!It should work now; but if you do notice discrepancies in the future, please do let me know.If you have any further questions or issues, please feel free to ope ... Athanasios Mousiolis URGENT Amelia broke!Closed   Amelia   Updated October 14, 2021 at 8:44am   5 Most recent comment from [deleted]:Hi Athanasios,thank you for the kind reply!Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response ... Steve Bourne configuring emailClosed   Amelia   Updated October 14, 2021 at 8:04am   6 Most recent comment from [deleted]:Hi Steve,thank you for letting us know it worked, I'm happy to hear thatIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aaron Sternberg More information in google calendarClosed   Amelia   Updated October 14, 2021 at 6:44am   3 Most recent comment from [deleted]:Hi Aaron!Thank you for reaching out to usYou can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the se ... Jonathan CategoriesClosed   Amelia   Updated October 14, 2021 at 6:33am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usI'm afraid that all categories are separate so you would need to create one category with services you need, then duplicate that category and rename i ... 100% Leiden Change text when no employees or services assignedClosed   Amelia   Updated October 14, 2021 at 6:22am   2 Most recent comment from [deleted]:Hi Leiden,thank you for reaching out to usThis line can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ...